Bug Report OBS crashes when I try to stream or record

A

aisaka8

New Member
Here's the log file: https://obsproject.com/logs/6uaiiJ_yw00IBAJF
And below is the crash report.
I only included the thread that crashed, otherwise the post would be too long.
Unhandled exception: c0000005
Date/Time: 2018-08-31, 11:51:24
Fault address: 76E7A267 (c:\windows\system32\ntdll.dll)
libobs version: 22.0.1 (64-bit)
Windows version: 6.1 build 7601 (revision: 24214; 64-bit)
CPU: Intel(R) Core(TM) i5-5250U CPU @ 1.60GHz


Thread 1DD4 (Crashed)
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
00000000001357A0 0000000076E7A267 0000000000000000 00000000077351D0 000000000D5E8A50 0000000000000000 ntdll.dll!0x76e7a267
0000000000135820 0000000076C51A0A 0000000000135A28 00000000077351D0 0000000007FE0640 0000000000135979 kernel32.dll!0x76c51a0a
0000000000135850 0000000074538D94 0000000000000000 0000000000000000 0000000000000006 00000000059FE280 msvcr100.dll!0x74538d94
0000000000135880 0000000007F2C1AE 000000000749CB01 00000000077351D0 0000000000000000 0000000000000000 dbroverlayiconbackuped.dll!0x7f2c1ae
0000000000135900 0000000007F2D0C9 000000000776F0F0 0000000000135A28 000000000D5E7660 0000000007715D20 dbroverlayiconbackuped.dll!0x7f2d0c9
00000000001359E0 0000000007F21D5A 000007FED2E5E180 0000000007715D20 0000000007715D20 0000000000135A28 dbroverlayiconbackuped.dll!0x7f21d5a
0000000000135A20 0000000007F22046 000000000D5E7660 000007FEFEF3FDBF 0000000000135B08 0000000000136B10 dbroverlayiconbackuped.dll!0x7f22046
0000000000135A60 0000000007F210E2 0000000000000000 000000000D5E7660 0000000000000000 0000000000000000 dbroverlayiconbackuped.dll!0x7f210e2
0000000000135AA0 000007FEFEF2136F 0000000076856F86 0000000076C43762 0000000000136970 0000000000136200 ole32.dll!0x7fefef2136f
0000000000135BC0 000007FEFEF20A9A 0000000000000000 0000000000136B10 000007FEFF0E3CE8 000007FEFEF41652 ole32.dll!0x7fefef20a9a
0000000000135C30 000007FEFEF208F0 000007FEFF0E41C0 0000000000136B50 0000000000136B50 0000000000136200 ole32.dll!0x7fefef208f0
0000000000135CD0 000007FEFEF20842 0000000000136400 000007FEFF0E41C0 0000000000000000 0000000000000000 ole32.dll!0x7fefef20842
0000000000135D10 000007FEFEF412B3 0000000000136878 0000000000136B50 0000000000135E40 0000000076E84813 ole32.dll!0x7fefef412b3
0000000000135D50 000007FEFEF41237 000007FEFF0E41C0 0000000000136B10 0000000000000000 0000000000000001 ole32.dll!0x7fefef41237
0000000000135DE0 000007FEFEF21153 0000000000136400 00000000001360F0 0000000000136200 0000000000136B10 ole32.dll!0x7fefef21153
0000000000135E20 000007FEFEF20A9A 0000000000135EC0 0000000000000000 00000000001360F0 0000000000000000 ole32.dll!0x7fefef20a9a
0000000000135E90 000007FEFEF20A03 0000000000136400 0000000000136B10 0000000000000000 0000000080004005 ole32.dll!0x7fefef20a03
0000000000136140 000007FEFEF20A9A 0000000000136200 0000000000136AE0 0000000000000000 0000000000136E30 ole32.dll!0x7fefef20a9a
00000000001361B0 000007FEFEF21521 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ole32.dll!0x7fefef21521
0000000000136CD0 000007FEFEF1D059 C000010000000000 0000000200000000 0000000000000000 0000000076F7D320 ole32.dll!0x7fefef1d059
0000000000136DA0 000007FEFEF1D110 00000000001376F0 0000000000000000 0000000007602CC0 0000000007602CC0 ole32.dll!0x7fefef1d110
0000000000136E00 000007FEFEF56B96 0000000000136F48 0000000000000001 0000000000000000 0000000000000000 ole32.dll!0x7fefef56b96
0000000000136E60 000007FEF9EC3CC5 0000000007602CC0 0000000000000000 0000000000000401 000007FEFDC05C88 nvd3d9wrapx.dll!0x7fef9ec3cc5
0000000000137310 000007FEFD855179 0000411279C7CF14 0000000000000000 0000000000000000 000007FEFDC05C88 shell32.dll!0x7fefd855179
0000000000137610 000007FEFD83A880 000007FEFDC05C88 000007FEFD8766B8 0000000000000000 0000000000000000 shell32.dll!Ordinal866+0x28
0000000000137660 000007FEFD81DD01 000000000749C690 00FF000000808080 00FFFF000000FF00 00FF00FF000000FF shell32.dll!0x7fefd81dd01
00000000001376A0 000007FEFD7F5C60 0000000000000002 0000000000000000 000000000749C660 0000000000000004 shell32.dll!0x7fefd7f5c60
0000000000137C70 000007FEFD7F5B08 0000000000000000 0000000000000001 0000000000000001 0000000006BA7820 shell32.dll!0x7fefd7f5b08
0000000000137CA0 000007FEFD7F5A5C 0000411279C7C774 0000000000000008 000007FEFDCB54B0 0000000000000000 shell32.dll!0x7fefd7f5a5c
0000000000137CE0 000007FEFD8124AB 0000000006BA7820 0000000000000000 0000000000000000 0000000000000000 shell32.dll!Ordinal860+0x1637
0000000000137D10 000007FEFD7F7FC8 FFFFFFFFFFFFFFFF 00000000001380D8 000007FEFDC13050 00000000001381E0 shell32.dll!0x7fefd7f7fc8
0000000000138020 000007FEFD8DCA2E 0000000000000000 0000000000000101 0000000000000208 0000000000300038 shell32.dll!0x7fefd8dca2e
0000000000138050 000007FEFD96CCF4 00000000001381AC 0000000000000000 0000000000000000 0000000000138220 shell32.dll!Ordinal865+0xce4
00000000001380B0 000007FEFD96CD80 0000000000001010 00000000003B0000 0000000000000000 00000000FFFFFFFF shell32.dll!Ordinal865+0xd70
0000000000138120 000007FED749D512 000000013F3A1EBC 000007FED2F48A10 00000000002B2C10 000007FED2F46B7D qwindows.dll!0x7fed749d512
0000000000138480 000007FED2F3EC7E 0000000000000000 0000000076E77974 000000000000000B 0000000000000000 qt5widgets.dll!0x7fed2f3ec7e
0000000000139940 000007FED2F84048 0000000000000002 FFFFFFFFFFFFFFFE 0000000000000004 000000000749C000 qt5widgets.dll!0x7fed2f84048
0000000000139980 000007FEEDB737AA 000000000000004A 00000000002AF490 0000000000000000 0000000000139E58 qwindowsvistastyle.dll!0x7feedb737aa
0000000000139B10 000007FEEDB68031 0000000000000000 0000000000000001 00000000002C5950 0000000000000000 qwindowsvistastyle.dll!0x7feedb68031
0000000000139C60 000007FED2F69329 0000000000000000 00000000002C5950 0000000000139E58 0000000000139E58 qt5widgets.dll!0x7fed2f69329
0000000000139D70 000007FED30C94CE 0000000008003103 0000000000000003 0000000000000000 0000000000139F48 qt5widgets.dll!0x7fed30c94ce
0000000000139DC0 000007FED30C50DE 0000000000000400 0000000000139FD0 000000000297CF70 0000000000139F48 qt5widgets.dll!0x7fed30c50de
0000000000139E10 000007FED30C8DAC 0000000000139F40 000000000297CF70 0000000000139F48 000000000297CF70 qt5widgets.dll!0x7fed30c8dac
0000000000139EB0 000007FED30C6511 000000013F3AEE58 000000000297CF70 000000000297CF70 0000000005434850 qt5widgets.dll!0x7fed30c6511
0000000000139EF0 000000013F2316E5 00000000002F3F00 000000000765B6B0 000000000765B6B0 00000000002F2480 obs64.exe!OBSBasic::StartStreaming+0x355
0000000000139F80 000000013F34337A 000000000000007A 000000000013A150 0000000000000000 0000000000000009 obs64.exe!OBSBasic::qt_static_metacall+0x9aa
0000000000139FE0 000000013F344E43 000007FED2E83CE8 000000000013A0C9 00000000054F2460 000007FED2E83CE8 obs64.exe!OBSBasic::qt_metacall+0x53
000000000013A010 000007FED2AEE4FD 00000000054F2460 0000000000000009 0000000005546A00 0000000000000008 qt5core.dll!0x7fed2aee4fd
000000000013A130 000007FED2FA9397 0000000005546A01 0000000005546A00 00000000054F2460 0000000000000000 qt5widgets.dll!0x7fed2fa9397
000000000013A170 000007FED2FA92C1 000007FED2EB0000 000000000013A2D0 000000000013B010 000007FEE1CA4158 qt5widgets.dll!0x7fed2fa92c1
000000000013A1A0 000007FED2FA9FCC 0000000D0000002C 000007FED2EB0000 000000000013B010 00000000054F2460 qt5widgets.dll!0x7fed2fa9fcc
000000000013A1D0 000007FED2EED0C7 000000000029B4A0 000000000029B4A0 00000000054F2460 000000000013B010 qt5widgets.dll!0x7fed2eed0c7
000000000013A520 000007FED2EC890D 00000000054F2460 000000000013A650 000000000013B010 0000000000000000 qt5widgets.dll!0x7fed2ec890d
000000000013A550 000007FED2EC6419 00000000054F2460 00000000054F2460 000000000013B010 0000000005546A00 qt5widgets.dll!0x7fed2ec6419
000000000013AC40 000007FED2ACC2C9 0000000000000000 00000000072C8140 000007FED33CA318 0000000000000000 qt5core.dll!0x7fed2acc2c9
000000000013ACC0 000007FED2EC9F53 00000000054F2460 000000000013BCB0 0000000000000001 000000000013AE00 qt5widgets.dll!0x7fed2ec9f53
000000000013AD90 000007FED2F18689 00000000072C8140 00000000072C8140 00000000054F2460 00000000054F2460 qt5widgets.dll!0x7fed2f18689
000000000013B130 000007FED2F16348 000000000029B4A0 0000000000297E40 00000000072C8140 000000000013BC80 qt5widgets.dll!0x7fed2f16348
000000000013B280 000007FED2EC890D 000000000029B4A0 000000000013B3B0 000000000013BC80 0000000000297E40 qt5widgets.dll!0x7fed2ec890d
000000000013B2B0 000007FED2EC7767 0000000000000000 00000000072C8140 000000000013BC80 000007FEE189EF75 qt5widgets.dll!0x7fed2ec7767
000000000013B9A0 000007FED2ACC2C9 0000000000000003 0000000000000107 0000000000000003 0000000000000000 qt5core.dll!0x7fed2acc2c9
000000000013BA20 000007FEE18C0557 0000000007274660 0000000000000000 0000000000000000 0000000000000107 qt5gui.dll!0x7fee18c0557
000000000013BE70 000007FEE18A4D3D 00000000002AD080 0000000000000401 000007FEE1CB4AA0 000007FEE1CB4AA0 qt5gui.dll!0x7fee18a4d3d
000000000013BEE0 000007FED2B182E6 0000000000000000 0000000000000038 000000000013C0C8 0000000000000004 qt5core.dll!0x7fed2b182e6
000000000013C020 0000000076D69BBD 000000000013C198 000007FED2B17EF0 0000000000000024 0000000000843730 user32.dll!0x76d69bbd
000000000013C0E0 0000000076D698C2 0000000000000000 0000000000000001 000007FED2B17EF0 00000000002AD178 user32.dll!0x76d698c2
000000000013C160 000007FED2B17BAF 000000013F3A0F01 0000000000000000 000000000029B400 0000000007564E00 qt5core.dll!0x7fed2b17baf
000000000013F2E0 000007FED74CAA69 0000000000000000 0000000000000014 000000000025F870 000000000025F870 qwindows.dll!0x7fed74caa69
000000000013F310 000007FED2AC7442 00000000002563A0 0000000000000000 000000000013F810 000007FED2BC7F98 qt5core.dll!0x7fed2ac7442
000000000013F390 000007FED2ACAB3A 000000013F43E239 0000000000000000 000000000013F810 0000000007524B30 qt5core.dll!0x7fed2acab3a
000000000013F400 000000013F20110C 0000000000000000 0000000000294B70 0000000000000000 0000000000000030 obs64.exe!run_program+0x75c
000000000013F710 000000013F203750 000000000025F870 0000000000000000 0000000000000000 0000000000000000 obs64.exe!main+0x660
000000000013F8E0 000000013F3581B4 0000000000000001 0000000000000000 0000000000000000 01D4411029D17475 obs64.exe!WinMain+0x154
000000000013F970 000000013F357292 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs64.exe!__scrt_common_main_seh+0x106
000000000013F9B0 0000000076C459CD 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x76c459cd
000000000013F9E0 0000000076EA383D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x76ea383d
Click to expand...
How do I fix this? Should I change some settings? Is my computer too weak for OBS?
 
koala

koala

Active Member
You have 2 different issues, actually.
  1. Uninstall "Dell's Backup and Recovery software". This is the actual cause of your crash. It may help to update this software to the current version, if there exists any newer version, but I don't know if there exists any newer version that doesn't make QT5 apps (like OBS) crash.
  2. Choose a different encoder like x264. Your Geforce 920M doesn't support nvenc. This is not the cause of your crash, but it is the cause that you still will be unable to record or stream once you fixed the crash.
Edit:
If you require Dell's Backup and Recovery software, it is sufficient to run this script to unregister the shell extensions of that software:
https://obsproject.com/downloads/UnregisterDellBackup.cmd
Download and run as admin.
 
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