Question / Help OBS Crashes LotRO When Preview/Start Stream

Cortexian

New Member
Hey OBS team!

I've been streaming LotRO recently, and about 50% of the time, when I go to hit the Preview or Start Stream button in OBS, it crashes the game client. Here's the OBS log, as well as a couple Windows crash reports.

OBS Log:
http://pastebin.com/taiB3xwD


And the Windows crash reports:
Code:
Fault bucket 73677912681, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: lotroclient.exe
P2: 1500.55.9599.4038
P3: 545c0b11
P4: d3d9.dll
P5: 6.3.9600.17095
P6: 534b6ead
P7: c0000005
P8: 00022b1b
P9: 
P10: 

Attached files:
C:\Users\Kevin\AppData\Local\Temp\WERF9F8.tmp.WERInternalMetadata.xml
C:\Users\Kevin\AppData\Local\Temp\WER5A1.tmp.appcompat.txt
C:\Users\Kevin\AppData\Local\Temp\WER62F.tmp.dmp
C:\Users\Kevin\AppData\Local\Temp\WER6CC.tmp.WERDataCollectionFailure.txt

These files may be available here:
C:\Users\Kevin\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lotroclient.exe_ea87a83bdfd58f2fe89763a87e0701ebe7c18c7_49edaa8d_148b1437

Analysis symbol: 
Rechecking for solution: 0
Report Id: 664ec8c1-7350-11e4-82a8-240a64ded128
Report Status: 4104
Hashed bucket: 73ba0b1ddcccae7ad28810b42c3a908b

Code:
Faulting application name: lotroclient.exe, version: 1500.55.9599.4038, time stamp: 0x545c0b11
Faulting module name: d3d9.dll, version: 6.3.9600.17095, time stamp: 0x534b6ead
Exception code: 0xc0000005
Fault offset: 0x00022b1b
Faulting process id: 0x1610
Faulting application start time: 0x01d0075cdd6a6890
Faulting application path: D:\Program Files\SteamLibrary\steamapps\common\Lord of the Rings Online\lotroclient.exe
Faulting module path: C:\Windows\SYSTEM32\d3d9.dll
Report Id: 664ec8c1-7350-11e4-82a8-240a64ded128
Faulting package full name: 
Faulting package-relative application ID:

Also, OBS can't capture LotRO in DX10 or DX11 modes... Only DX9. Any thoughts on this since d3d9.dll appears to be the faulting module?
 

Cortexian

New Member
I think I may have figured this out. Part of Razer's new Synapse software includes some stats tracking of mouse heatmaps and the like. Killing the Razer Stats Management process from task manager stopped the game from crashing.
 
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