Bug Report OBS crashes as I start streaming - new system

[xKryptor]

Hi,

I'm using OBS quite a lot at my PC, and it's working quite well.

Now i bought a laptop with a Intel® Core™ i7-4700MQ Processor and NVIDIA® GeForce® GTX 770M Graphic.
I remembered that i read something about using NVIDIA Graphics through NVIDIA Control Panel.

I told it to start OBS with the NVIDIA GPU like it was told here, and didn't change the adapter in the options.

At first I wanted to test, if everything was working fine, so i launched "League of Legends" (I often streamed it on my PC), set the scene and the source in OBS (gamecapture the LolClient) and tried starting stream.

It immediately crashed, showing following code:

Spoiler

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 5C5A0FE8 (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.554b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1D43F164 5C5A0FE8 033F5958 004D389C 004D389C 65ABD07C nvwgf2um.dll!0x5c5a0fe8
1D43F1D4 5C76635C 030C0048 004D389C 00000000 65ABD07C nvwgf2um.dll!0x5c76635c
1D43F25C 5C7408D3 030C0048 1D43F290 004D389C 65ABD07C nvwgf2um.dll!0x5c7408d3
1D43F27C 5C576505 030C0048 1D43F40C 004D389C 65ABD07C nvwgf2um.dll!0x5c576505
1D43F2B4 5D0FD214 1D43F40C 004D389C 65ABD07C 1D43F2F0 nvumdshim.dll!0x5d0fd214
1D43F2CC 5D0FE60C 031C45E0 1D43F40C 004D389C 65ABD07C nvumdshim.dll!0x5d0fe60c
1D43F2E0 5D0F50AE 1D43F40C 004D389C 65ABD07C 1D43F438 nvumdshim.dll!0x5d0f50ae
1D43F2F8 5D0F649C 02E96A04 1D43F40C 004D389C 65ABD07C nvumdshim.dll!0x5d0f649c
1D43F30C 65B0A22A 004D387C 00000000 1D43F4F8 60DC77A3 d3d11.dll!0x65b0a22a
1D43F440 65ADEC17 004D3840 1D43F4F8 65ABB910 004D3800 d3d11.dll!0x65adec17
1D43F484 65ADB399 004D3840 004D3814 004D37D0 65ABB910 d3d11.dll!0x65adb399
1D43F4B8 65AD239F 004DD31C 1D43F854 004D37D0 004D3800 d3d11.dll!0x65ad239f
1D43F794 65AC250F 004DD2DC 00000004 1D43F854 0000001C d3d11.dll!0x65ac250f
1D43F7AC 65AF4599 00000004 1D43F854 0000001C 004D37D0 d3d11.dll!0x65af4599
1D43F7D4 65AF3D1E 004D37D0 65ABB910 004D37E8 60DC7B7B d3d11.dll!0x65af3d1e
1D43F81C 65AED0EE 1D43F970 0000001C 004D37D0 65ABB910 d3d11.dll!0x65aed0ee
1D43F8AC 65AC2682 004DD01C 00000004 1D43F970 0000001C d3d11.dll!0x65ac2682
1D43F8C8 65AFCD1B 004D37D0 1D43F9A8 004D37D0 65ABD07C d3d11.dll!0x65afcd1b
1D43F914 65AFC975 1D43F9A8 004DCFF0 004D37D0 65ABD07C d3d11.dll!0x65afc975
1D43F95C 65AFC24E 004DCFF0 00000004 1D43FA20 0000001C d3d11.dll!0x65afc24e
1D43F9E0 65AD9AC4 1D43FA90 00000001 60DC79B7 1D43FB60 d3d11.dll!0x65ad9ac4
1D43FA08 65AC8C42 004DD31C 00000003 1D43FA90 00000001 d3d11.dll!0x65ac8c42
1D43FA70 65AFE5D9 00000000 02EA4B78 1D43FAA8 1D43FAC0 d3d11.dll!0x65afe5d9
1D43FA90 00B0D946 00000500 00000320 1D43FB44 655843D6 obs.exe!D3D10Texture::CreateFromSharedHandle+0x136
1D43FB04 00B0BAF3 00000500 00000320 C0000B40 025603C0 obs.exe!D3D10System::CreateTextureFromSharedHandle+0x13
1D43FB14 655843D6 1D43FB60 02560800 00430400 025603C0 graphicscapture.dll!SharedTexCapture::Init+0x116
1D43FB4C 65582D7E 02560800 00000000 552D263B 1D43FBB8 graphicscapture.dll!GraphicsCaptureSource::NewCapture+0x2ce
1D43FB90 655836DD 3D0889A7 00000000 6C403C75 1D43FEC4 graphicscapture.dll!GraphicsCaptureSource::Tick+0xad
1D43FBA8 6585236F 3D0889A7 00000000 00000000 00000000 obsapi.dll!Scene::Tick+0x2f
1D43FBBC 00B2A2D6 756F336A 00000000 1D43FF14 775E9F72 obs.exe!OBS::MainCaptureLoop+0xaa6
1D43FECC 00B28DC5 00000000 1D43FF14 775E9F72 00000000 obs.exe!OBS::MainCaptureThread+0x5
1D43FED0 756F336A 00000000 6A2C4524 00000000 00000000 kernel32.dll!0x756f336a
1D43FEDC 775E9F72 00B28DC0 00000000 00000000 00000000 ntdll.dll!0x775e9f72
1D43FF1C 775E9F45 00B28DC0 00000000 00000000 00000000 ntdll.dll!0x775e9f45

A minidump was saved to C:\Users\Martin Laptop\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-09-15_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

I repeated it, and it showed up the same, except the fact, that also the bugreport did freeze.

I tried running without NVIDIA GPU -> black screen streaming
Changed a lot at the options -> also black screen

Now i don't really know what to do. I thought about OBS maybe not supporting Haswell, or the new graphic I have - hope you can help me :/

Regards,
Martin / xKryptor

 

[Krazy]

Are your nvidia drivers up to date?

 

[xKryptor]

The problem is, that my Laptop is from Medion, and that they change their graphic bios. Theese changes let you only install drivers from them.

The driver they give u has the version 311.83 .

NVIDIA wants to update to 320.49 , but the setup says, that there is no hardware for it.

I installed the newest beta driver (326.41), but with this driver I still got the same problem.

Spoiler

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 5CEF264B (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.554b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1C66EAE0 5CEF264B 0575D7C0 005A396C 1C66EBC8 1C66ED4C nvwgf2um.dll!0x5cef264b
1C66EB0C 5D0DA918 005A6760 05764ADC 00000000 6669D07C nvwgf2um.dll!0x5d0da918
1C66EB90 5D0C79F1 005A6760 1C66EBC8 05764ADC 6669D07C nvwgf2um.dll!0x5d0c79f1
1C66EBB4 5CEC69B4 005A6760 1C66ED4C 05764ADC 6669D07C nvwgf2um.dll!0x5cec69b4
1C66EBEC 5E93A990 1C66ED4C 05764ADC 6669D07C 1C66EC30 nvumdshim.dll!0x5e93a990
1C66EC04 5E937847 00581330 1C66ED4C 05764ADC 6669D07C nvumdshim.dll!0x5e937847
1C66EC18 5E943B32 1C66ED4C 05764ADC 6669D07C 1C66ED78 nvumdshim.dll!0x5e943b32
1C66EC38 5E92EC97 005A396C 1C66ED4C 05764ADC 6669D07C nvumdshim.dll!0x5e92ec97
1C66EC4C 666EA22A 05764ABC 00000000 1C66EE38 EA23AA1D d3d11.dll!0x666ea22a
1C66ED80 666BEC17 05764A80 1C66EE38 6669B910 05764A68 d3d11.dll!0x666bec17
1C66EDC4 666BB399 05764A80 05764A7C 05764A38 6669B910 d3d11.dll!0x666bb399
1C66EDF8 666B239F 00580524 1C66F194 05764A38 05764A68 d3d11.dll!0x666b239f
1C66F0D4 666A250F 005804E4 00000004 1C66F194 0000001C d3d11.dll!0x666a250f
1C66F0EC 666D4599 00000004 1C66F194 0000001C 05764A38 d3d11.dll!0x666d4599
1C66F114 666D3D1E 05764A38 6669B910 05764A50 EA23B645 d3d11.dll!0x666d3d1e
1C66F15C 666CD0EE 1C66F2B0 0000001C 05764A38 6669B910 d3d11.dll!0x666cd0ee
1C66F1EC 666A2682 00580224 00000004 1C66F2B0 0000001C d3d11.dll!0x666a2682
1C66F208 666DCD1B 05764A38 1C66F2E8 05764A38 6669D07C d3d11.dll!0x666dcd1b
1C66F254 666DC975 1C66F2E8 005801F8 05764A38 6669D07C d3d11.dll!0x666dc975
1C66F29C 666DC24E 005801F8 00000004 1C66F360 0000001C d3d11.dll!0x666dc24e
1C66F320 666B9AC4 1C66F3D0 00000001 EA23B409 1C66F4A0 d3d11.dll!0x666b9ac4
1C66F348 666A8C42 00580524 00000003 1C66F3D0 00000001 d3d11.dll!0x666a8c42
1C66F3B0 666DE5D9 00000000 05763CB8 1C66F3E8 1C66F400 d3d11.dll!0x666de5d9
1C66F3D0 0083D946 00000500 00000320 1C66F484 662043D6 obs.exe!D3D10Texture::CreateFromSharedHandle+0x136
1C66F444 0083BAF3 00000500 00000320 C0002340 00771860 obs.exe!D3D10System::CreateTextureFromSharedHandle+0x13
1C66F454 662043D6 1C66F4A0 00770BC0 00340000 00771860 graphicscapture.dll!SharedTexCapture::Init+0x116
1C66F48C 66202D7E 00770BC0 00000000 68D5B5DD 1C66F4F8 graphicscapture.dll!GraphicsCaptureSource::NewCapture+0x2ce
1C66F4D0 662036DD 3D088865 00000000 C05221FE 1C66F804 graphicscapture.dll!GraphicsCaptureSource::Tick+0xad
1C66F4E8 664B236F 3D088865 00000000 00000000 00000000 obsapi.dll!Scene::Tick+0x2f
1C66F4FC 0085A2D6 7636336A 00000000 1C66F854 77549F72 obs.exe!OBS::MainCaptureLoop+0xaa6
1C66F80C 00858DC5 00000000 1C66F854 77549F72 00000000 obs.exe!OBS::MainCaptureThread+0x5
1C66F810 7636336A 00000000 6B0C8432 00000000 00000000 kernel32.dll!0x7636336a
1C66F81C 77549F72 00858DC0 00000000 00000000 00000000 ntdll.dll!0x77549f72
1C66F85C 77549F45 00858DC0 00000000 00000000 00000000 ntdll.dll!0x77549f45

A minidump was saved to C:\Users\Martin Laptop\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-09-15_5.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module
00830000-00961000 C:\Program Files (x86)\OBS\OBS.exe
77510000-77690000 C:\Windows\SysWOW64\ntdll.dll
6F430000-6F46F000 C:\Program Files\AVAST Software\Avast\snxhk.dll
76350000-76460000 C:\Windows\syswow64\KERNEL32.dll
765F0000-76637000 C:\Windows\syswow64\KERNELBASE.dll
726D0000-726D7000 C:\Windows\system32\AVRT.dll
767E0000-767F9000 C:\Windows\SysWOW64\sechost.dll
76EA0000-76F4C000 C:\Windows\syswow64\msvcrt.dll
76B60000-76C50000 C:\Windows\syswow64\RPCRT4.dll
74F60000-74FC0000 C:\Windows\syswow64\SspiCli.dll
74F50000-74F5C000 C:\Windows\syswow64\CRYPTBASE.dll
70A60000-70A73000 C:\Windows\system32\dwmapi.dll
769E0000-76A70000 C:\Windows\syswow64\GDI32.dll
76850000-76950000 C:\Windows\syswow64\USER32.dll
76FC0000-77060000 C:\Windows\syswow64\ADVAPI32.dll
76510000-7651A000 C:\Windows\syswow64\LPK.dll
76230000-762CD000 C:\Windows\syswow64\USP10.dll
71D70000-71DBC000 C:\Windows\system32\dxgi.dll
71EF0000-71EF9000 C:\Windows\system32\VERSION.dll
66860000-6688C000 C:\Windows\system32\d3d10_1.dll
66810000-66851000 C:\Windows\system32\d3d10_1core.dll
66690000-66805000 C:\Windows\system32\d3d11.dll
72380000-723F4000 C:\Windows\system32\d3dx10_43.dll
74FC0000-7511C000 C:\Windows\syswow64\ole32.dll
76C50000-76C85000 C:\Windows\syswow64\WS2_32.dll
762D0000-762D6000 C:\Windows\syswow64\NSI.dll
71730000-7174C000 C:\Windows\system32\IPHLPAPI.DLL
71720000-71727000 C:\Windows\system32\WINNSI.DLL
70B30000-70B62000 C:\Windows\system32\WINMM.dll
664A0000-6668E000 C:\Program Files (x86)\OBS\OBSApi.dll
76500000-76505000 C:\Windows\syswow64\PSAPI.DLL
755E0000-7622A000 C:\Windows\syswow64\SHELL32.dll
77080000-770D7000 C:\Windows\syswow64\SHLWAPI.dll
72050000-721E0000 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
71B50000-71BA8000 C:\Windows\system32\WINHTTP.dll
71B00000-71B4F000 C:\Windows\system32\webio.dll
66290000-6649B000 C:\Program Files (x86)\OBS\libx264-136.dll
70B80000-70C00000 C:\Windows\system32\UxTheme.dll
76B00000-76B60000 C:\Windows\system32\IMM32.DLL
76520000-765EC000 C:\Windows\syswow64\MSCTF.dll
70960000-709B7000 C:\Windows\SysWOW64\nvinit.dll
0F000000-0F006000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\detoured.dll
72320000-72373000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll
76640000-767DD000 C:\Windows\syswow64\SETUPAPI.dll
76F90000-76FB7000 C:\Windows\syswow64\CFGMGR32.dll
76A70000-76AFF000 C:\Windows\syswow64\OLEAUT32.dll
77060000-77072000 C:\Windows\syswow64\DEVOBJ.dll
66250000-6628B000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll
770E0000-7710E000 C:\Windows\syswow64\WINTRUST.dll
754B0000-755D0000 C:\Windows\syswow64\CRYPT32.dll
75370000-7537C000 C:\Windows\syswow64\MSASN1.dll
6F0A0000-6F23E000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
752E0000-75363000 C:\Windows\syswow64\CLBCatQ.DLL
6CEA0000-6CED9000 C:\Windows\System32\MMDevApi.dll
6E3D0000-6E4C5000 C:\Windows\System32\PROPSYS.dll
66220000-6624B000 C:\Program Files (x86)\OBS\plugins\DShowPlugin.dll
66200000-6621E000 C:\Program Files (x86)\OBS\plugins\GraphicsCapture.dll
6C120000-6C13B000 C:\Program Files (x86)\OBS\plugins\NoiseGate.dll
661E0000-661F1000 C:\Program Files (x86)\OBS\plugins\PSVPlugin.dll
5E900000-5EA31000 C:\Windows\system32\nvumdshim.dll
5CDE0000-5DAD7000 C:\Windows\system32\nvwgf2um.dll
61E60000-6277E000 C:\Windows\system32\igd10iumd32.dll
73AC0000-73AD7000 C:\Windows\system32\bcrypt.dll
73510000-73548000 C:\Windows\system32\ncrypt.dll
6D5A0000-6D8E7000 C:\Windows\system32\igdusc32.dll
5E6F0000-5E8F7000 C:\Windows\system32\d3dcompiler_43.dll
6CE00000-6CE36000 C:\Windows\system32\AUDIOSES.DLL
5EA50000-5EB7C000 C:\Program Files (x86)\OBS\DBGHELP.DLL