CapoFantasma97
New Member
Hi,
When trying to record (for the moment I tried with Minecraft only), OBS freezes and crashes.
I own a Dell Inspiron 15R laptop which mounts Windows 10, a quad core Intel Core i5 4200U, Intel HD Graphics Family, a dedicated AMD Radeon HD 8670M, 1 terabyte HDD, 8 gb RAM.
I tried different settings and tweaks, but QuickSync keeps crashing.
Here is one of the crash reports:
What should I do?
When trying to record (for the moment I tried with Minecraft only), OBS freezes and crashes.
I own a Dell Inspiron 15R laptop which mounts Windows 10, a quad core Intel Core i5 4200U, Intel HD Graphics Family, a dedicated AMD Radeon HD 8670M, 1 terabyte HDD, 8 gb RAM.
I tried different settings and tweaks, but QuickSync keeps crashing.
Here is one of the crash reports:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.
This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.
**** UNHANDLED EXCEPTION: 80000003
Fault address: 743E2BD2 (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.655b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
00BCF5F8 743E2BD2 00000438 00007531 00000000 012B1000 kernelbase.dll!0x743e2bd2
00BCF608 003E9C4B 00000001 00000000 00000000 003EC6B0 obs.exe!OBS::Stop+0x16b
00BCF650 003E8074 00000000 00BCF690 003B71CA 00000079 obs.exe!OBS::StopRecording+0x34
00BCF668 003EC6F6 00000079 00000000 00000001 00000001 obs.exe!OBS::StopRecordingHotkey+0x46
00BCF674 003B71CA 00000001 00000001 0040F4A0 00000001 obs.exe!OBS::CallHotkey+0x6a
00BCF698 00411894 0001057C 00000402 00000001 00000001 obs.exe!OBS::OBSProc+0x23f4
00BCF7B8 74DB4923 0040F4A0 0001057C 00000402 00000001 user32.dll!0x74db4923
00BCF7E4 74D94790 0040F4A0 00000000 00000402 00000001 user32.dll!0x74d94790
00BCF88C 74D94091 74DB3230 000405D4 00CB6058 00BCF9D4 user32.dll!0x74d94091
00BCF8F8 74DA9E41 0001057C 00BCF9D4 0042D223 00000001 user32.dll!0x74da9e41
00BCF928 003DB3ED 00390000 00000000 00CA3CE5 00000001 obs.exe!WinMain+0xabd
00BCFE0C 0042D32A FE5BE000 75123720 3E431B90 00BCFEAC obs.exe!__tmainCRTStartup+0xfd
00BCFE58 75123744 FE5BE000 19B7DBD4 00000000 00000000 kernel32.dll!0x75123744
00BCFE6C 771DA064 FFFFFFFF 771FD7E1 00000000 00000000 ntdll.dll!0x771da064
00BCFEB4 771DA02F 0042D223 FE5BE000 00000000 00000000 ntdll.dll!0x771da02f
Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
15BBF9DC 771E8C0C 00000238 FFFFFFFF 00000000 15BBFDA4 ntdll.dll!0x771e8c0c
15BBFA54 74358C62 00000238 FFFFFFFF 003ECAD0 003ECAD0 kernelbase.dll!0x74358c62
15BBFA68 003F0070 75123744 00000000 75123720 2B441848 obs.exe!OBS::MainCaptureLoop+0x1ed0
15BBFDAC 003ECAD5 00000000 75123720 2B441848 15BBFE04 obs.exe!OBS::MainCaptureThread+0x5
15BBFDB0 75123744 00000000 0CB0DB7C 00000000 00000000 kernel32.dll!0x75123744
15BBFDC4 771DA064 FFFFFFFF 771FD7E1 00000000 00000000 ntdll.dll!0x771da064
15BBFE0C 771DA02F 003ECAD0 00000000 00000000 00000000 ntdll.dll!0x771da02f
Encode thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
15A7F6B4 771E8C0C 00000474 FFFFFFFF 00000000 15A7F790 ntdll.dll!0x771e8c0c
15A7F72C 74358C62 00000474 FFFFFFFF 00000001 012E2800 kernelbase.dll!0x74358c62
15A7F740 003CE73C 012C4600 00000237 012B1268 15A7F900 obs.exe!QSVEncoder::QueueEncodeTask+0x8c
15A7F798 003CE8D4 012C4600 15A7F850 15A7F858 00000237 obs.exe!QSVEncoder::Encode+0x64
15A7F7EC 003ED792 00A7F900 003ECAC0 003ECAC0 00000000 obs.exe!OBS::ProcessFrame+0xd2
15A7F87C 003EDED7 75123744 00000000 75123720 2B581C84 obs.exe!OBS::EncodeLoop+0x447
15A7F960 003ECAC5 00000000 75123720 2B581C84 15A7F9B8 obs.exe!OBS::EncodeThread+0x5
15A7F964 75123744 00000000 0CACDCC0 00000000 00000000 kernel32.dll!0x75123744
15A7F978 771DA064 FFFFFFFF 771FD7E1 00000000 00000000 ntdll.dll!0x771da064
15A7F9C0 771DA02F 003ECAC0 00000000 00000000 00000000 ntdll.dll!0x771da02f
A minidump was saved to C:\Users\CapoF_000\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-08-21_2.dmp.
Please include this file when posting a crash report.
List of loaded modules:
Base Address Module
00390000-00509000 C:\Program Files (x86)\OBS\OBS.exe
77180000-772F9000 C:\WINDOWS\SYSTEM32\ntdll.dll
75110000-75200000 C:\WINDOWS\SYSTEM32\KERNEL32.DLL
742B0000-74426000 C:\WINDOWS\SYSTEM32\KERNELBASE.dll
74AD0000-74B2C000 C:\WINDOWS\SYSTEM32\WS2_32.dll
75200000-75243000 C:\WINDOWS\SYSTEM32\sechost.dll
766F0000-7679C000 C:\WINDOWS\SYSTEM32\RPCRT4.dll
73340000-73349000 C:\WINDOWS\SYSTEM32\AVRT.dll
740C0000-740DD000 C:\WINDOWS\SYSTEM32\dwmapi.dll
71230000-712AE000 C:\WINDOWS\SYSTEM32\dxgi.dll
74290000-742AE000 C:\WINDOWS\SYSTEM32\SspiCli.dll
74280000-7428A000 C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
74220000-74279000 C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
75260000-7531E000 C:\WINDOWS\SYSTEM32\msvcrt.dll
74D80000-74EC0000 C:\WINDOWS\SYSTEM32\USER32.dll
748D0000-748D7000 C:\WINDOWS\SYSTEM32\NSI.dll
67630000-6765C000 C:\WINDOWS\SYSTEM32\d3d10_1.dll
74C20000-74D6D000 C:\WINDOWS\SYSTEM32\GDI32.dll
75320000-766DE000 C:\WINDOWS\SYSTEM32\SHELL32.dll
76A90000-76C4A000 C:\WINDOWS\SYSTEM32\combase.dll
67870000-678E4000 C:\WINDOWS\SYSTEM32\d3dx10_43.dll
76CA0000-7717C000 C:\WINDOWS\SYSTEM32\windows.storage.dll
746D0000-7474B000 C:\WINDOWS\SYSTEM32\advapi32.dll
74A80000-74AC4000 C:\WINDOWS\SYSTEM32\shlwapi.dll
74930000-7493C000 C:\WINDOWS\SYSTEM32\kernel.appcore.dll
74610000-7469D000 C:\WINDOWS\SYSTEM32\shcore.dll
748E0000-74924000 C:\WINDOWS\SYSTEM32\powrprof.dll
75250000-7525F000 C:\WINDOWS\SYSTEM32\profapi.dll
73680000-736B0000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
74B30000-74C1A000 C:\WINDOWS\SYSTEM32\ole32.dll
6F7E0000-6F804000 C:\WINDOWS\SYSTEM32\WINMM.dll
67660000-67864000 C:\Program Files (x86)\OBS\OBSApi.dll
736B0000-7381B000 C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10240.16384_none_d15682eeaf714889\gdiplus.dll
67470000-67624000 C:\Program Files (x86)\OBS\libx264-146.dll
73880000-73927000 C:\WINDOWS\SYSTEM32\WINHTTP.dll
740E0000-74155000 C:\WINDOWS\SYSTEM32\UxTheme.dll
67400000-67407000 C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll
74D70000-74D76000 C:\WINDOWS\SYSTEM32\PSAPI.DLL
011A0000-011C3000 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
74A40000-74A76000 C:\WINDOWS\SYSTEM32\cfgmgr32.dll
73530000-73538000 C:\WINDOWS\SYSTEM32\WINNSI.DLL
67410000-6746C000 C:\WINDOWS\SYSTEM32\d3d10_1core.dll
71010000-71223000 C:\WINDOWS\SYSTEM32\d3d11.dll
72C30000-72C51000 C:\WINDOWS\SYSTEM32\DEVOBJ.dll
746A0000-746CB000 C:\WINDOWS\SYSTEM32\IMM32.DLL
747B0000-748D0000 C:\WINDOWS\SYSTEM32\MSCTF.dll
62AA0000-62AC1000 C:\PROGRA~2\Raptr\ltc_help32-99265.dll
76C50000-76C92000 C:\WINDOWS\SYSTEM32\WINTRUST.dll
767A0000-767AE000 C:\WINDOWS\SYSTEM32\MSASN1.dll
74490000-74605000 C:\WINDOWS\SYSTEM32\CRYPT32.dll
71AF0000-71CF9000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\Comctl32.dll
767D0000-76852000 C:\WINDOWS\SYSTEM32\clbcatq.dll
6A450000-6A4A4000 C:\WINDOWS\System32\MMDevApi.dll
71FB0000-720F2000 C:\WINDOWS\System32\PROPSYS.dll
74EC0000-74F52000 C:\WINDOWS\SYSTEM32\OLEAUT32.dll
673C0000-673F8000 C:\Program Files (x86)\OBS\plugins\DShowPlugin.dll
66F00000-66F2A000 C:\Program Files (x86)\OBS\plugins\GraphicsCapture.dll
66ED0000-66EFA000 C:\Program Files (x86)\OBS\plugins\NoiseGate.dll
673A0000-673BD000 C:\Program Files (x86)\OBS\plugins\PSVPlugin.dll
66EB0000-66ED0000 C:\Program Files (x86)\OBS\plugins\scenesw.dll
74210000-74218000 C:\WINDOWS\SYSTEM32\version.DLL
58FA0000-59A5F000 C:\WINDOWS\SYSTEM32\igd10iumd32.dll
74010000-7402B000 C:\WINDOWS\SYSTEM32\bcrypt.dll
59E40000-59E60000 C:\WINDOWS\SYSTEM32\ncrypt.dll
59EE0000-59F08000 C:\WINDOWS\SYSTEM32\NTASN1.dll
5A520000-5ADBB000 C:\WINDOWS\SYSTEM32\igdusc32.dll
66480000-66687000 C:\WINDOWS\SYSTEM32\d3dcompiler_43.dll
6A3A0000-6A408000 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
6A2D0000-6A395000 C:\WINDOWS\SYSTEM32\wintypes.dll
666C0000-667EC000 C:\Program Files (x86)\OBS\DBGHELP.DLL
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.
This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.
**** UNHANDLED EXCEPTION: 80000003
Fault address: 743E2BD2 (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.655b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
00BCF5F8 743E2BD2 00000438 00007531 00000000 012B1000 kernelbase.dll!0x743e2bd2
00BCF608 003E9C4B 00000001 00000000 00000000 003EC6B0 obs.exe!OBS::Stop+0x16b
00BCF650 003E8074 00000000 00BCF690 003B71CA 00000079 obs.exe!OBS::StopRecording+0x34
00BCF668 003EC6F6 00000079 00000000 00000001 00000001 obs.exe!OBS::StopRecordingHotkey+0x46
00BCF674 003B71CA 00000001 00000001 0040F4A0 00000001 obs.exe!OBS::CallHotkey+0x6a
00BCF698 00411894 0001057C 00000402 00000001 00000001 obs.exe!OBS::OBSProc+0x23f4
00BCF7B8 74DB4923 0040F4A0 0001057C 00000402 00000001 user32.dll!0x74db4923
00BCF7E4 74D94790 0040F4A0 00000000 00000402 00000001 user32.dll!0x74d94790
00BCF88C 74D94091 74DB3230 000405D4 00CB6058 00BCF9D4 user32.dll!0x74d94091
00BCF8F8 74DA9E41 0001057C 00BCF9D4 0042D223 00000001 user32.dll!0x74da9e41
00BCF928 003DB3ED 00390000 00000000 00CA3CE5 00000001 obs.exe!WinMain+0xabd
00BCFE0C 0042D32A FE5BE000 75123720 3E431B90 00BCFEAC obs.exe!__tmainCRTStartup+0xfd
00BCFE58 75123744 FE5BE000 19B7DBD4 00000000 00000000 kernel32.dll!0x75123744
00BCFE6C 771DA064 FFFFFFFF 771FD7E1 00000000 00000000 ntdll.dll!0x771da064
00BCFEB4 771DA02F 0042D223 FE5BE000 00000000 00000000 ntdll.dll!0x771da02f
Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
15BBF9DC 771E8C0C 00000238 FFFFFFFF 00000000 15BBFDA4 ntdll.dll!0x771e8c0c
15BBFA54 74358C62 00000238 FFFFFFFF 003ECAD0 003ECAD0 kernelbase.dll!0x74358c62
15BBFA68 003F0070 75123744 00000000 75123720 2B441848 obs.exe!OBS::MainCaptureLoop+0x1ed0
15BBFDAC 003ECAD5 00000000 75123720 2B441848 15BBFE04 obs.exe!OBS::MainCaptureThread+0x5
15BBFDB0 75123744 00000000 0CB0DB7C 00000000 00000000 kernel32.dll!0x75123744
15BBFDC4 771DA064 FFFFFFFF 771FD7E1 00000000 00000000 ntdll.dll!0x771da064
15BBFE0C 771DA02F 003ECAD0 00000000 00000000 00000000 ntdll.dll!0x771da02f
Encode thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
15A7F6B4 771E8C0C 00000474 FFFFFFFF 00000000 15A7F790 ntdll.dll!0x771e8c0c
15A7F72C 74358C62 00000474 FFFFFFFF 00000001 012E2800 kernelbase.dll!0x74358c62
15A7F740 003CE73C 012C4600 00000237 012B1268 15A7F900 obs.exe!QSVEncoder::QueueEncodeTask+0x8c
15A7F798 003CE8D4 012C4600 15A7F850 15A7F858 00000237 obs.exe!QSVEncoder::Encode+0x64
15A7F7EC 003ED792 00A7F900 003ECAC0 003ECAC0 00000000 obs.exe!OBS::ProcessFrame+0xd2
15A7F87C 003EDED7 75123744 00000000 75123720 2B581C84 obs.exe!OBS::EncodeLoop+0x447
15A7F960 003ECAC5 00000000 75123720 2B581C84 15A7F9B8 obs.exe!OBS::EncodeThread+0x5
15A7F964 75123744 00000000 0CACDCC0 00000000 00000000 kernel32.dll!0x75123744
15A7F978 771DA064 FFFFFFFF 771FD7E1 00000000 00000000 ntdll.dll!0x771da064
15A7F9C0 771DA02F 003ECAC0 00000000 00000000 00000000 ntdll.dll!0x771da02f
A minidump was saved to C:\Users\CapoF_000\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-08-21_2.dmp.
Please include this file when posting a crash report.
List of loaded modules:
Base Address Module
00390000-00509000 C:\Program Files (x86)\OBS\OBS.exe
77180000-772F9000 C:\WINDOWS\SYSTEM32\ntdll.dll
75110000-75200000 C:\WINDOWS\SYSTEM32\KERNEL32.DLL
742B0000-74426000 C:\WINDOWS\SYSTEM32\KERNELBASE.dll
74AD0000-74B2C000 C:\WINDOWS\SYSTEM32\WS2_32.dll
75200000-75243000 C:\WINDOWS\SYSTEM32\sechost.dll
766F0000-7679C000 C:\WINDOWS\SYSTEM32\RPCRT4.dll
73340000-73349000 C:\WINDOWS\SYSTEM32\AVRT.dll
740C0000-740DD000 C:\WINDOWS\SYSTEM32\dwmapi.dll
71230000-712AE000 C:\WINDOWS\SYSTEM32\dxgi.dll
74290000-742AE000 C:\WINDOWS\SYSTEM32\SspiCli.dll
74280000-7428A000 C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
74220000-74279000 C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
75260000-7531E000 C:\WINDOWS\SYSTEM32\msvcrt.dll
74D80000-74EC0000 C:\WINDOWS\SYSTEM32\USER32.dll
748D0000-748D7000 C:\WINDOWS\SYSTEM32\NSI.dll
67630000-6765C000 C:\WINDOWS\SYSTEM32\d3d10_1.dll
74C20000-74D6D000 C:\WINDOWS\SYSTEM32\GDI32.dll
75320000-766DE000 C:\WINDOWS\SYSTEM32\SHELL32.dll
76A90000-76C4A000 C:\WINDOWS\SYSTEM32\combase.dll
67870000-678E4000 C:\WINDOWS\SYSTEM32\d3dx10_43.dll
76CA0000-7717C000 C:\WINDOWS\SYSTEM32\windows.storage.dll
746D0000-7474B000 C:\WINDOWS\SYSTEM32\advapi32.dll
74A80000-74AC4000 C:\WINDOWS\SYSTEM32\shlwapi.dll
74930000-7493C000 C:\WINDOWS\SYSTEM32\kernel.appcore.dll
74610000-7469D000 C:\WINDOWS\SYSTEM32\shcore.dll
748E0000-74924000 C:\WINDOWS\SYSTEM32\powrprof.dll
75250000-7525F000 C:\WINDOWS\SYSTEM32\profapi.dll
73680000-736B0000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
74B30000-74C1A000 C:\WINDOWS\SYSTEM32\ole32.dll
6F7E0000-6F804000 C:\WINDOWS\SYSTEM32\WINMM.dll
67660000-67864000 C:\Program Files (x86)\OBS\OBSApi.dll
736B0000-7381B000 C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10240.16384_none_d15682eeaf714889\gdiplus.dll
67470000-67624000 C:\Program Files (x86)\OBS\libx264-146.dll
73880000-73927000 C:\WINDOWS\SYSTEM32\WINHTTP.dll
740E0000-74155000 C:\WINDOWS\SYSTEM32\UxTheme.dll
67400000-67407000 C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll
74D70000-74D76000 C:\WINDOWS\SYSTEM32\PSAPI.DLL
011A0000-011C3000 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
74A40000-74A76000 C:\WINDOWS\SYSTEM32\cfgmgr32.dll
73530000-73538000 C:\WINDOWS\SYSTEM32\WINNSI.DLL
67410000-6746C000 C:\WINDOWS\SYSTEM32\d3d10_1core.dll
71010000-71223000 C:\WINDOWS\SYSTEM32\d3d11.dll
72C30000-72C51000 C:\WINDOWS\SYSTEM32\DEVOBJ.dll
746A0000-746CB000 C:\WINDOWS\SYSTEM32\IMM32.DLL
747B0000-748D0000 C:\WINDOWS\SYSTEM32\MSCTF.dll
62AA0000-62AC1000 C:\PROGRA~2\Raptr\ltc_help32-99265.dll
76C50000-76C92000 C:\WINDOWS\SYSTEM32\WINTRUST.dll
767A0000-767AE000 C:\WINDOWS\SYSTEM32\MSASN1.dll
74490000-74605000 C:\WINDOWS\SYSTEM32\CRYPT32.dll
71AF0000-71CF9000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\Comctl32.dll
767D0000-76852000 C:\WINDOWS\SYSTEM32\clbcatq.dll
6A450000-6A4A4000 C:\WINDOWS\System32\MMDevApi.dll
71FB0000-720F2000 C:\WINDOWS\System32\PROPSYS.dll
74EC0000-74F52000 C:\WINDOWS\SYSTEM32\OLEAUT32.dll
673C0000-673F8000 C:\Program Files (x86)\OBS\plugins\DShowPlugin.dll
66F00000-66F2A000 C:\Program Files (x86)\OBS\plugins\GraphicsCapture.dll
66ED0000-66EFA000 C:\Program Files (x86)\OBS\plugins\NoiseGate.dll
673A0000-673BD000 C:\Program Files (x86)\OBS\plugins\PSVPlugin.dll
66EB0000-66ED0000 C:\Program Files (x86)\OBS\plugins\scenesw.dll
74210000-74218000 C:\WINDOWS\SYSTEM32\version.DLL
58FA0000-59A5F000 C:\WINDOWS\SYSTEM32\igd10iumd32.dll
74010000-7402B000 C:\WINDOWS\SYSTEM32\bcrypt.dll
59E40000-59E60000 C:\WINDOWS\SYSTEM32\ncrypt.dll
59EE0000-59F08000 C:\WINDOWS\SYSTEM32\NTASN1.dll
5A520000-5ADBB000 C:\WINDOWS\SYSTEM32\igdusc32.dll
66480000-66687000 C:\WINDOWS\SYSTEM32\d3dcompiler_43.dll
6A3A0000-6A408000 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
6A2D0000-6A395000 C:\WINDOWS\SYSTEM32\wintypes.dll
666C0000-667EC000 C:\Program Files (x86)\OBS\DBGHELP.DLL
What should I do?