Bug Report OBS Crash with Elgato HD 60 Pro

[Aerglo]

Crashes when added sometimes and crashes when it's added

 

[Videophile]

Hi, please re-install the Elgato Game Capture software following this guide: http://e.lga.to/uninstallwin.

Then download the latest version from http://e.lga.to/download and install it.

Does that help?

 

[Aerglo]

No I have done that multiple times, but it keeps crashing, it might work for a little but it is very frustrating when I am trying to stream

 

[Videophile]

No I have done that multiple times, but it keeps crashing, it might work for a little but it is very frustrating when I am trying to stream

Well, ok lol. Can you also post a normal log of a successful stream.

 

[Aerglo]

Here

 

[Videophile]

Here

Thank you.

1) Set the OBS Studio audio format to 48kHz. This is the native format of the capture card audio and by doing this you can reduce CPU usage(No resampling) as well as reduce potential for audio issues caused by resampling.
2) Set the "Game Capture HD" source resolution to 1080p and don't use custom resolution, leave it on default. Forcing a custom resolution, even 720p can cause issues.

 

[Aerglo]

Thank you, changing the audio kept it from crashing

 

[Aerglo]

Oh sorry never mind it's crashing now even with a reboot, audio is set to 48 and it is set to 1080p

 

[Aerglo]

Crash log

 

[Videophile]

Crash log

Thanks for the log. I've reported this to our dev team who will take a look.