Question / Help OBS causing media/connection problems

K

KidLiquid

New Member
Hello,

Both Xsplit and OBS are giving me the same result when I stream. The problems have been as of the last 3-4 months, I havent had a problem beforehand.

When I start to stream, everything works perfectly for about an hour, then whatever game I am streaming crashes/has connection issues. Skype drops out and wont hold a connection, and my network adapter can no longer find any available internet connection. Once I close the streaming program, things return to normal, however the internet becomes a little unstable. I assumed it was my ISP throttling, however the next problem doesn't seems to point otherwise.

Once that all happens and OBS/Xspilt are closed, any media file/stream is laggy, warped, and has large amounts of stuttering. Youtube, Twitch, itunes, GOMplayer, VLC, doesnt matter what it is. Any sound or video on my computer does not work properly.

I have to restart completely to get everything stable, including my internet connection.

I have checked my router, ISP, and updated all drivers and the problem still persists.

I am running a MSI Z77A-GD65 Motherboard, 16GM of RAM, i7 Ivy Processor, with 2 SLI'd GTX 660TI Cards on Windows 7 Pro.

Any help would be appreciated! Thank you
 
R

R1CH

Forum Admin
Developer
Uninstall any 3rd party firewall / security / antivirus software, there's no reason why a simple TCP connection should cause this behavior unless there is interference from 3rd party software or a crappy router / modem.
 
K

KidLiquid

New Member
Here is one from a short test I tried just a little while ago. Not the worst it has been, but it did force me to restart to fix the issues it caused

Code: 
00:11:09: Open Broadcaster Software v0.571b - 32bit (´・ω・｀)
00:11:09: -------------------------------
00:11:09: CPU Name: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
00:11:09: CPU Speed: 3400MHz
00:11:09: Physical Memory:  4095MB Total, 4095MB Free
00:11:09: stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
00:11:09: monitor 1: pos={0, 0}, size={1920, 1080}
00:11:09: monitor 2: pos={-1920, 0}, size={1920, 1080}
00:11:09: Windows Version: 6.1 Build 7601 S
00:11:09: Aero is Enabled
00:11:09: -------------------------------
00:11:09: OBS Modules:
00:11:09: Base Address     Module
00:11:09: 003B0000         OBS.exe
00:11:09: 653A0000         OBSApi.dll
00:11:09: 65370000         DShowPlugin.dll
00:11:09: 65AC0000         GraphicsCapture.dll
00:11:09: 65A40000         NoiseGate.dll
00:11:09: 65980000         PSVPlugin.dll
00:11:09: ------------------------------------------
00:11:09: Adapter 1
00:11:09:   Video Adapter: NVIDIA GeForce GTX 660 Ti
00:11:09:   Video Adapter Dedicated Video Memory: 2051153920
00:11:09:   Video Adapter Shared System Memory: 2147807232
00:11:09: =====Stream Start: 2013-10-15, 00:11:09===============================================
00:11:09:   Multithreaded optimizations: On
00:11:09:   Base resolution: 1920x1080
00:11:09:   Output resolution: 1920x1080
00:11:09: ------------------------------------------
00:11:09: Loading up D3D10 on NVIDIA GeForce GTX 660 Ti...
00:11:09: ------------------------------------------
00:11:09: Audio Format: 48000hz
00:11:09: Playback device Default
00:11:09: ------------------------------------------
00:11:09: Using desktop audio input: Headset Earphone (ASTRO Wireless Transmitter )
00:11:09: ------------------------------------------
00:11:09: Using auxilary audio input: Microphone (3- Yeti Stereo Microphone)
00:11:09: ------------------------------------------
00:11:09: Audio Encoding: AAC
00:11:09:     bitrate: 128
00:11:09: Using bitmap image
00:11:09: Using graphics capture
00:11:09: ------------------------------------------
00:11:09:     device: Logitech HD Pro Webcam C920,
00:11:09:     device id \\?\usb#vid_046d&pid_082d&mi_00#7&1f4e9d9&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
00:11:09:     chosen type: I420, usingFourCC: false, res: 1920x1080 - 1920x1080, frameIntervals: 333333-2000000, fourCC: 'I420'
00:11:09:     audio device: Disable,
00:11:09:     audio device id Disabled,
00:11:09: 
00:11:09: Using directshow input
00:11:09: ------------------------------------------
00:11:09: Video Encoding: x264
00:11:09:     fps: 30
00:11:09:     width: 1920, height: 1080
00:11:09:     preset: veryfast
00:11:09:     profile: high
00:11:09:     keyint: 60
00:11:09:     CBR: yes
00:11:09:     CFR: yes
00:11:09:     max bitrate: 600
00:11:09:     buffer size: 600
00:11:09: ------------------------------------------
00:11:09: MMDeviceAudioSource: Frequency for device 'Headset Earphone (ASTRO Wireless Transmitter )' is 384000, samples per sec is 48000
00:11:09: MMDeviceAudioSource: Frequency for device 'Microphone (3- Yeti Stereo Microphone)' is 352800, samples per sec is 44100
00:11:09: SharedTexCapture hooked
00:11:12: Using RTMP service: Twitch / Justin.tv
00:11:12:   Server selection: rtmp://live-lax.justin.tv/app
00:11:12:   Interface: Belkin N+ Wireless USB Adapter (802.11, 177 mbps)
00:11:12: Completed handshake with rtmp://live-lax.justin.tv/app in 86 ms.
00:11:13: SO_SNDBUF was at 8192
00:11:13: SO_SNDBUF is now 65536
00:11:16: RTMPPublisher::Socketloop: Increasing send buffer to ISB 131072 (buffer: 0 / 131072)
00:14:32: RTMPPublisher::SendLoop: Stalled for 2098 ms to write 130166 bytes (buffer: 0 / 131072), unstable connection?
00:20:48: Total frames encoded: 17340, total frames duplicated: 2 (0.01%)
00:20:48: Total frames rendered: 17344, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
00:20:49: RTMPPublisher::SocketLoop: Graceful loop exit
00:20:49: Average send payload: 2894 bytes, average send interval: 31 ms
00:20:49: Number of times waited to send: 2, Waited for a total of 8208 bytes
00:20:49: Number of b-frames dropped: 16 (0.093%), Number of p-frames dropped: 14 (0.081%), Total 30 (0.17%)
00:20:49: Number of bytes sent: 52699208
00:20:49: 
00:20:49: Profiler time results:
00:20:49: 
00:20:49: ==============================================================
00:20:49: video thread frame - [100%] [avg time: 1.419 ms] [children: 42.6%] [unaccounted: 57.4%]
00:20:49: | scene->Preprocess - [42.6%] [avg time: 0.605 ms]
00:20:49: GPU download and conversion - [100%] [avg time: 0.191 ms] [children: 79.6%] [unaccounted: 20.4%]
00:20:49: | flush - [65.4%] [avg time: 0.125 ms]
00:20:49: | CopyResource - [12.6%] [avg time: 0.024 ms]
00:20:49: | conversion to 4:2:0 - [1.57%] [avg time: 0.003 ms]
00:20:49: Convert444Threads - [100%] [avg time: 1.426 ms] [children: 99.5%] [unaccounted: 0.491%]
00:20:49: | Convert444toNV12 - [99.5%] [avg time: 1.419 ms]
00:20:49: encoder thread frame - [100%] [avg time: 1.738 ms]
00:20:49: ==============================================================
00:20:49: 
00:20:49: 
00:20:49: Profiler CPU results:
00:20:49: 
00:20:49: ==============================================================
00:20:49: video thread frame - [cpu time: avg 0.882 ms, total 15303.7 ms] [avg calls per frame: 1]
00:20:49: | scene->Preprocess - [cpu time: avg 0.49 ms, total 8502.05 ms] [avg calls per frame: 1]
00:20:49: GPU download and conversion - [cpu time: avg 0.077 ms, total 1341.61 ms] [avg calls per frame: 1]
00:20:49: | flush - [cpu time: avg 0.031 ms, total 546.004 ms] [avg calls per frame: 1]
00:20:49: | CopyResource - [cpu time: avg 0.025 ms, total 436.8 ms] [avg calls per frame: 1]
00:20:49: | conversion to 4:2:0 - [cpu time: avg 0.005 ms, total 93.601 ms] [avg calls per frame: 1]
00:20:49: Convert444Threads - [cpu time: avg 1.322 ms, total 45817.5 ms] [avg calls per frame: 2]
00:20:49: | Convert444toNV12 - [cpu time: avg 1.319 ms, total 45692.7 ms] [avg calls per frame: 2]
00:20:49: encoder thread frame - [cpu time: avg 1.004 ms, total 17394.1 ms] [avg calls per frame: 1]
00:20:49: ==============================================================
00:20:49: 
00:20:49: =====Stream End: 2013-10-15, 00:20:49=================================================


Last game capture log:
2013-10-15, 00:11:09: we're booting up: 
00:11:09: D3D9 Present
00:11:09: (half life scientist) everything..  seems to be in order
00:11:09: D3D9EndScene called
00:11:09: D3DPRESENT_PARAMETERS {
00:11:09: 	BackBufferWidth: 16
00:11:09: 	BackBufferHeight: 16
00:11:09: 	BackBufferFormat: D3DFMT_X8R8G8B8
00:11:09: 	BackBufferCount: 1
00:11:09: 	MultiSampleType: D3DMULTISAMPLE_NONE
00:11:09: 	MultiSampleQuality: 0
00:11:09: 	SwapEffect: D3DSWAPEFFECT_COPY
00:11:09: 	hDeviceWindow: 4784666
00:11:09: 	Windowed: true
00:11:09: 	EnableAutoDepthStencil: false
00:11:09: 	AutoDepthStencilFormat: D3DFMT_UNKNOWN
00:11:09: 	Flags: None
00:11:09: 	FullScreen_RefreshRateInHz: 0
00:11:09: 	PresentationInterval: 0
00:11:09: };
00:11:09: successfully set up d3d9 hooks
00:11:09: D3D9SwapPresent called
00:11:09: DoD3D9GPUHook: success
00:11:10: D3DSURFACE_DESC {
00:11:10: 	Format: D3DFMT_X8R8G8B8
00:11:10: 	Type: D3DRTYPE_SURFACE
00:11:10: 	Usage: D3DUSAGE_RENDERTARGET 
00:11:10: 	Pool: D3DPOOL_DEFAULT
00:11:10: 	MultiSampleType: D3DMULTISAMPLE_NONE
00:11:10: 	MultiSampleQuality: 0
00:11:10: 	Width: 1280
00:11:10: 	Height: 800
00:11:10: };
00:11:10: successfully capturing d3d9 frames via GPU
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
First thing to do would be to check task manager to see if anything unusual is happening across any of the active applications and background processes on your computer, like if something's active and eating up all your CPU/etc or something. Like r1ch said, sometimes some of this software can start up (some anti-virus are especially bad about that and will eat up system resources while checking your system routinely) and screw with things. I generally recommend having a clean system and not having background processes active if possible.

If nothing seems out of the ordinary there, might be something with the equipment that's becoming unstable after a long period of time streaming/gaming. If you're overclocking or anything it could be some sort of instability. I'd probably have to see your computer first hand to really know what's going on.
 
dodgepong

dodgepong

Administrator
Community Helper
Does the problem happen when you stream via Ethernet? USB wireless adapters aren't known for being the most robust connection devices.
 
K

KidLiquid

New Member
No background programs/firewalls up, and nothing eating bandwidth.

Also does the same thing on an ethernet connection.

Im starting to think maybe its a motherboard issue?
 
K

KidLiquid

New Member
Ok so update

Reinstalled graphics and motherboard drivers, streamed and went fine.

Had the problem again, but now when the problem occurs, my computer locks up at the shut down screen
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
If your computer locks up, that's indicative of hardware issues, those things actually aren't caused by the software you run, computers are designed to be run at 100% capacity without freezing up or having issues usually. If you do have issues then it's almost always indicative of hardware issues of some sort. Overheating due to poor cooling, unstable equipment, but it's generally not the software's fault no matter how much the software is pushing your system.

User software cannot access hardware directly and there are many checks and balances between, so it's almost never the fault of user software. Only kernel/drivers/hardware issues can cause freezes
 
Boildown

Boildown

Active Member
KidLiquid said:
Any idea where to start looking for the problems? Based on what is happening?
Click to expand...

Based on what you've described, a component of your computer may be overheating (but it takes an hour to get to that point), could be a memory leak (but it takes an hour to use up all the memory).

But because the first symptom you note has to do with network connectivity, I'd also recommend getting a replacement network card (and never ever use wireless for streaming).

Or it could be none of these things.
 
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