Question / Help OBS and game crashing when I try to preview

D

DieKatzenKoenigin

New Member
Hi guys, I'm new here. Because of the character limitation, I'm going to have to break this up into multiple posts.
Trying to start a Twitch stream but having issues.
At first when I'd have OBS and the game window open, OBS would crash when I pressed 'Preview Stream'.
You can view the most recent crash report for that below:
Code: 
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 591A145F (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.651b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

Crashing thread stack trace:
Stack    EIP      Arg0     Arg1     Arg2     Arg3     Address
0794F7AC 591A145F 087E9D9C 084CF544 5E08D07C 15E0EFC4 nvwgf2um.dll!0x591a145f
0794F7C0 591B7AC7 00000000 05C81E6C 05C83F48 00000000 nvwgf2um.dll!0x591b7ac7
0794F7EC 591B544C 00000000 0794F848 5955BFC5 05C81E6C nvwgf2um.dll!0x591b544c
0794F80C 5921B3A8 05C81E6C E282C14D 00000000 00000000 nvwgf2um.dll!0x5921b3a8
0794F818 5955BFC5 00000000 0794F860 770C337A 05C83F48 nvwgf2um.dll!0x5955bfc5
0794F850 5955C06D 05C83F48 0794F8A0 777B92E2 05C83F48 nvwgf2um.dll!0x5955c06d
0794F85C 770C337A 05C83F48 71B160C3 00000000 00000000 kernel32.dll!0x770c337a
0794F868 777B92E2 5955BFEB 05C83F48 00000000 00000000 ntdll.dll!0x777b92e2
0794F8A8 777B92B5 5955BFEB 05C83F48 00000000 00000000 ntdll.dll!0x777b92b5

A minidump was saved to C:\Users\Jess\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-06-23_4.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address      Module
01150000-012C8000 C:\Program Files (x86)\OBS\OBS.exe
77780000-77900000 C:\Windows\SysWOW64\ntdll.dll
770B0000-771C0000 C:\Windows\syswow64\kernel32.dll
75820000-75867000 C:\Windows\syswow64\KERNELBASE.dll
6E050000-6E057000 C:\Windows\system32\AVRT.dll
75B50000-75B69000 C:\Windows\SysWOW64\sechost.dll
771C0000-7726C000 C:\Windows\syswow64\msvcrt.dll
76E70000-76F60000 C:\Windows\syswow64\RPCRT4.dll
750F0000-75150000 C:\Windows\syswow64\SspiCli.dll
750E0000-750EC000 C:\Windows\syswow64\CRYPTBASE.dll
6F610000-6F623000 C:\Windows\system32\dwmapi.dll
75C70000-75D00000 C:\Windows\syswow64\GDI32.dll
76120000-76220000 C:\Windows\syswow64\USER32.dll
76F60000-77001000 C:\Windows\syswow64\ADVAPI32.dll
75280000-7528A000 C:\Windows\syswow64\LPK.dll
77010000-770AD000 C:\Windows\syswow64\USP10.dll
71280000-712CC000 C:\Windows\system32\dxgi.dll
71380000-71389000 C:\Windows\system32\VERSION.dll
71250000-7127C000 C:\Windows\system32\d3d10_1.dll
706D0000-70711000 C:\Windows\system32\d3d10_1core.dll
5E080000-5E1F5000 C:\Windows\system32\d3d11.dll
6EEB0000-6EF24000 C:\Windows\system32\d3dx10_43.dll
756B0000-7580C000 C:\Windows\syswow64\ole32.dll
75F40000-75F75000 C:\Windows\syswow64\WS2_32.dll
772E0000-772E6000 C:\Windows\syswow64\NSI.dll
71560000-7157C000 C:\Windows\system32\IPHLPAPI.DLL
71550000-71557000 C:\Windows\system32\WINNSI.DLL
71980000-719B2000 C:\Windows\system32\WINMM.dll
5DC30000-5DE34000 C:\Program Files (x86)\OBS\OBSApi.dll
75430000-75435000 C:\Windows\syswow64\PSAPI.DLL
73A10000-73A19000 C:\Windows\system32\XINPUT9_1_0.dll
75F80000-7611D000 C:\Windows\syswow64\SETUPAPI.dll
772F0000-77317000 C:\Windows\syswow64\CFGMGR32.dll
75160000-751EF000 C:\Windows\syswow64\OLEAUT32.dll
75690000-756A2000 C:\Windows\syswow64\DEVOBJ.dll
76220000-76E6B000 C:\Windows\syswow64\SHELL32.dll
77320000-77377000 C:\Windows\syswow64\SHLWAPI.dll
6B6F0000-6B880000 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18834_none_72d38c5186679d48\gdiplus.dll
71D80000-71DD8000 C:\Windows\system32\WINHTTP.dll
71D30000-71D7F000 C:\Windows\system32\webio.dll
5DA70000-5DC24000 C:\Program Files (x86)\OBS\libx264-146.dll
6F8F0000-6F970000 C:\Windows\system32\UxTheme.dll
75B70000-75BD0000 C:\Windows\system32\IMM32.DLL
75A80000-75B4C000 C:\Windows\syswow64\MSCTF.dll
71DE0000-71E13000 C:\Windows\SysWOW64\nvinit.dll
0F000000-0F006000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\detoured.dll
74CB0000-74CEC000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll
74C70000-74CAB000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll
6F430000-6F4AD000 C:\Program Files (x86)\AVG\AVG2015\avghookx.dll
6E490000-6E62E000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\Comctl32.dll
75BE0000-75C63000 C:\Windows\syswow64\CLBCatQ.DLL
741C0000-741F9000 C:\Windows\System32\MMDevApi.dll
6E390000-6E485000 C:\Windows\System32\PROPSYS.dll
70780000-707B8000 C:\Program Files (x86)\OBS\plugins\DShowPlugin.dll
706A0000-706CA000 C:\Program Files (x86)\OBS\plugins\GraphicsCapture.dll
70670000-7069A000 C:\Program Files (x86)\OBS\plugins\NoiseGate.dll
712E0000-712FD000 C:\Program Files (x86)\OBS\plugins\PSVPlugin.dll
70860000-70880000 C:\Program Files (x86)\OBS\plugins\scenesw.dll
755D0000-755FF000 C:\Windows\syswow64\WINTRUST.dll
754A0000-755C1000 C:\Windows\syswow64\CRYPT32.dll
77750000-7775C000 C:\Windows\syswow64\MSASN1.dll
5E900000-5E9A1000 C:\Windows\system32\nvumdshim.dll
5D3B0000-5D5B4000 C:\Windows\system32\nvapi.dll
5D860000-5DA67000 C:\Windows\system32\d3dcompiler_43.dll
74200000-74236000 C:\Windows\system32\AUDIOSES.DLL
59150000-5971A000 C:\Windows\system32\nvwgf2um.dll
52B50000-5375F000 C:\Windows\system32\igd10umd32.dll
66530000-665A0000 C:\Windows\system32\D3Dx10_40.dll
5CE50000-5CF7C000 C:\Program Files (x86)\OBS\DBGHELP.DLL
After this crashing I changed a few things.
(Continued...)
 
D

DieKatzenKoenigin

New Member
(Continued...)
The website suggested analyzed my crash log file and said the following:
"Multiple video cards detected

If you are having problems and are using a laptop, see this thread for advice.

If you are using SLI or Crossfire, you may need to disable it for compatibility with OBS.

Hook conflict detected

Game capture detected a hook conflict but was unable to determine which application was responsible. Try closing any other applications that may be injecting into your game, such as FRAPS, D3DGear, MSI Afterburner, AMD Raptr / Gaming Evolved, Action!, TeamSpeak/Mumble Overlays or any other kind of FPS monitor or overlay program

Bad resolution / FPS / bitrate combination

The combination of settings you are using will likely lead to a low quality stream with artifacting and other problems. Consider either raising your bitrate or lowering your resolution / FPS (qval: 0.032)

3 issues found (2 major, 1 minor)."

So I went to the Laptop thread and tried what they suggested. I also lowered my stream resolution and FPS a little bit. As far as I'm aware, I don't have any of the listed programmes that might cause the Hook Conflict. :S

Anyway, now the game window itself crashes when I press 'preview'.


My log file is below:

Code: 
21:12:20: Open Broadcaster Software v0.651b - 32bit (´・ω・｀)
21:12:20: -------------------------------
21:12:20: CPU Name: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
21:12:20: CPU Speed: 2195MHz
21:12:20: Physical Memory:  4095MB Total, 2849MB Free
21:12:20: stepping id: 7, model 42, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
21:12:20: monitor 1: pos={0, 0}, size={1366, 768}
21:12:20: Windows Version: 6.1 Build 7601 S
21:12:20: Aero is Enabled
21:12:20: -------------------------------
21:12:20: OBS Modules:
21:12:20: Base Address     Module
21:12:20: 01150000         OBS.exe
21:12:20: 5DC30000         OBSApi.dll
21:12:20: 70780000         DShowPlugin.dll
21:12:20: 706A0000         GraphicsCapture.dll
21:12:20: 70670000         NoiseGate.dll
21:12:20: 712E0000         PSVPlugin.dll
21:12:20: 70860000         scenesw.dll
21:12:20: ------------------------------------------
21:12:20: Adapter 1
21:12:20:   Video Adapter: NVIDIA GeForce GT 540M      
21:12:20:   Video Adapter Dedicated Video Memory: 1041825792
21:12:20:   Video Adapter Shared System Memory: 2875121664
21:12:20:   Video Adapter Output 1: pos={0, 0}, size={1366, 768}, attached=true
21:12:20: ------------------------------------------
21:12:20: Adapter 2
21:12:20:   Video Adapter: NVIDIA GeForce GT 540M      
21:12:20:   Video Adapter Dedicated Video Memory: 1041825792
21:12:20:   Video Adapter Shared System Memory: 2875121664
21:12:20: =====Stream Start: 2015-06-23, 21:12:20===============================================
21:12:20:   Multithreaded optimizations: On
21:12:20:   Base resolution: 1366x768
21:12:20:   Output resolution: 1364x768
21:12:20: ------------------------------------------
21:12:20: Loading up D3D10 on NVIDIA GeForce GT 540M (Adapter 1)...
21:12:21: ------------------------------------------
21:12:21: Audio Format: 48000 Hz
21:12:21: ------------------------------------------
21:12:21: Audio Channels: 2 Ch
21:12:21: Playback device Default
21:12:21: ------------------------------------------
21:12:21: Using desktop audio input: Speakers (Realtek High Definition Audio)
21:12:21: Global Audio time adjust: 0
21:12:21: ------------------------------------------
21:12:21: Using auxilary audio input: Microphone (Realtek High Definition Audio)
21:12:21: Mic time offset: 0
21:12:21: ------------------------------------------
21:12:21: Audio Encoding: AAC
21:12:21:     bitrate: 128
21:12:21: Using graphics capture
21:12:21: Scene buffering time set to 700
21:12:21: ------------------------------------------
21:12:21: Video Encoding: x264
21:12:21:     fps: 30
21:12:21:     width: 1364, height: 768
21:12:21:     preset: veryfast
21:12:21:     profile: main
21:12:21:     keyint: 60
21:12:21:     CBR: yes
21:12:21:     CFR: yes
21:12:21:     max bitrate: 1000
21:12:21:     buffer size: 1000
21:12:21: ------------------------------------------
21:12:24: Total frames encoded: 60, total frames duplicated: 0 (0.00%)
21:12:24: Total frames rendered: 86, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
21:12:24:
21:12:24: Profiler time results:
21:12:24:
21:12:24: ==============================================================
21:12:24: video thread frame - [100%] [avg time: 1.811 ms] [children: 9.83%] [unaccounted: 90.2%]
21:12:24: | scene->Preprocess - [0.11%] [avg time: 0.002 ms]
21:12:24: | GPU download and conversion - [9.72%] [avg time: 0.176 ms] [children: 8.5%] [unaccounted: 1.21%]
21:12:24: | | flush - [6.96%] [avg time: 0.126 ms]
21:12:24: | | CopyResource - [1.33%] [avg time: 0.024 ms]
21:12:24: | | conversion to 4:2:0 - [0.221%] [avg time: 0.004 ms]
21:12:24: Convert444Threads - [100%] [avg time: 0.984 ms] [children: 98.6%] [unaccounted: 1.42%]
21:12:24: | Convert444toNV12 - [98.6%] [avg time: 0.97 ms]
21:12:24: encoder thread frame - [100%] [avg time: 2.447 ms] [children: 0.204%] [unaccounted: 99.8%]
21:12:24: | sending stuff out - [0.204%] [avg time: 0.005 ms]
21:12:24: ==============================================================
21:12:24:
21:12:24:
21:12:24: Profiler CPU results:
21:12:24:
21:12:24: ==============================================================
21:12:24: video thread frame - [cpu time: avg 1.451 ms, total 124.8 ms] [avg calls per frame: 1]
21:12:24: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:12:24: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:12:24: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:12:24: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:12:24: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:12:24: Convert444Threads - [cpu time: avg 0.503 ms, total 62.4 ms] [avg calls per frame: 2]
21:12:24: | Convert444toNV12 - [cpu time: avg 0.503 ms, total 62.4 ms] [avg calls per frame: 2]
21:12:24: encoder thread frame - [cpu time: avg 1.82 ms, total 109.2 ms] [avg calls per frame: 1]
21:12:24: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:12:24: ==============================================================
21:12:24:
21:12:24: =====Stream End: 2015-06-23, 21:12:24=================================================
21:12:43: =====Stream Start: 2015-06-23, 21:12:43===============================================
21:12:43:   Multithreaded optimizations: On
21:12:43:   Base resolution: 1366x768
21:12:43:   Output resolution: 1364x768
21:12:43: ------------------------------------------
21:12:43: Loading up D3D10 on NVIDIA GeForce GT 540M (Adapter 1)...
21:12:43: ------------------------------------------
21:12:43: Audio Format: 48000 Hz
21:12:43: ------------------------------------------
21:12:43: Audio Channels: 2 Ch
21:12:43: Playback device Default
21:12:43: ------------------------------------------
21:12:43: Using desktop audio input: Speakers (Realtek High Definition Audio)
21:12:43: Global Audio time adjust: 0
21:12:43: ------------------------------------------
21:12:43: Using auxilary audio input: Microphone (Realtek High Definition Audio)
21:12:43: Mic time offset: 0
21:12:43: ------------------------------------------
21:12:43: Audio Encoding: AAC
21:12:43:     bitrate: 128
21:12:43: Using graphics capture
21:12:43: Trying to hook process: CSDSteamBuild.exe
21:12:43: Scene buffering time set to 700
21:12:43: ------------------------------------------
21:12:43: Video Encoding: x264
21:12:43:     fps: 30
21:12:43:     width: 1364, height: 768
21:12:43:     preset: veryfast
21:12:43:     profile: main
21:12:43:     keyint: 60
21:12:43:     CBR: yes
21:12:43:     CFR: yes
21:12:43:     max bitrate: 1000
21:12:43:     buffer size: 1000
21:12:43: ------------------------------------------
21:12:44: Audio timestamp for device 'Microphone (Realtek High Definition Audio)' was behind target timestamp by 28201725

What am I doing wrong and how can I fix it? Please and many thanks!
 
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