Question / Help My OBS crashed & I need help troubleshooting it

[Amezrr]

I decided to just copy and paste the log under this message. I would like to use OBS studio, but the problem is when I use it to stream, it doesn't work at all and it says I'm not live but when I check my OBS studio, it shows that I'm still streaming. I have both obs classic and the studio version. I've been having trouble with my OBS for the past week because I don't have a gaming laptop so I have to set my stream setting as well as my game settings to low. I've already had two people help e change my bitrate, the encoding and video settings but nothing seems to work. So if this version is no longer supported, then I will have to troubleshoot my obs studio 64 bit version.

But I would like to get help to fix this. Here below is the log file of my obs crashing:


This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 00007FFDCE4FA952 (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.659b
Windows version: 10.0 (Build 15063)
CPU: Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0000001A7E0FF378 00007FFDCE4FA952 00007FFDA2A30C60 0000000000007531 0000001A7E0FF2D8 0000001A7E0FF419 kernelbase.dll!0x7ffdce4fa952
0000001A7E0FF380 00007FFDA2A014B3 000001CD56567090 00007FF737CF75A0 000001CD56567090 0000E77800000002 obsapi.dll!OSTerminateThread+0x33
0000001A7E0FF3B0 00007FF737C3E9F1 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::Stop+0x1e1
0000001A7E0FF480 00007FF737C6E830 0000000080000011 0000000000000001 0000000000000000 0000000080000011 obs.exe!OBS::OBSProc+0x22c0
0000001A7E0FF6D0 00007FFDCF90BC50 000001CD56B2DEC0 00007FF737C6C570 0000000000020720 0000000000020720 user32.dll!0x7ffdcf90bc50
0000001A7E0FF830 00007FFDCF90B5CF 0000001A7E0FFA58 0000000000000000 0000000000000001 0000000000000000 user32.dll!0x7ffdcf90b5cf
0000001A7E0FF8B0 00007FFDCF906AEF 0000000000110459 0000001A7E0FFA10 000001CD5657FB10 000001CD5657FB10 user32.dll!0x7ffdcf906aef
0000001A7E0FF910 00007FF737C2D929 0000000000000000 00007FF737C00000 0000000000000000 0000000000000000 obs.exe!WinMain+0xb79
0000001A7E0FFED0 00007FF737CAF2C0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!__tmainCRTStartup+0x148
0000001A7E0FFF10 00007FFDD1292774 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffdd1292774
0000001A7E0FFF40 00007FFDD1EE0D51 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffdd1ee0d51

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0000001A7E0FFF40 00007FFDD1EE0D51 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffdd1ee0d51

Encode thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0000001A7E0FFF40 00007FFDD1EE0D51 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffdd1ee0d51

A minidump was saved to C:\Users\Amy\AppData\Roaming\OBS\crashDumps\OBSCrashDump2017-08-18_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[Harold]

Classic is no longer supported.

 

[Fenrir]

Please note that this version is no longer supported. While we cannot and will not do anything to prevent you from using it, we cannot help with any issues that may come up. It is recommended that you update to OBS Studio. Further information on why you should update (and how): https://obsproject.com/forum/threads/how-to-easily-switch-to-obs-studio.55820/