Bug Report multiple chipsets and can't switch

[jeffman201]

Hello my name is jeff and i have use OBS before and i like it but now that i'm trying to use it again to get away from XSplit i tryed to set up OBS and i got a error message and i tryed to follow the youtube videos on how to set up to see if i did some thing wrong and still won't let me preveiw stream this is the error message" could not initialize DirectX 10 on mobile intel(R) 4 Series Express Chipset Family. This error can...." and i have 2 chip sets one that can support DirectX 10 and one that supports up to DirectX 9. I am realy confused plz help as soon as your conveinence and thank you for takeing the time for reading this any further questions fell free to text this number with the answere or questions or even post back on this. : *removed* just say who you are and where you got the number and your here to help and were all good.

Mod edit: Phone number removed. Don't post personal information!

 

[Krazy]

Please post a log file, but I suspect your hardware is simply too old to be able to use OBS.

Here's how to post a log: viewtopic.php?f=5&t=97

Don't post your phone number...

 

[jeffman201]

This is the latest log

Spoiler

21:36:53: Settings::Video: Enabling Aero
21:47:14: Open Broadcaster Software v0.592b - 32bit (´・ω・｀)
21:47:14: -------------------------------
21:47:14: CPU Name: Pentium(R) Dual-Core CPU T4500 @ 2.30GHz
21:47:14: CPU Speed: 2294MHz
21:47:14: Physical Memory: 3001MB Total, 1313MB Free
21:47:14: stepping id: 10, model 23, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 2, total cores 2
21:47:14: monitor 1: pos={0, 0}, size={1366, 768}
21:47:14: monitor 2: pos={1366, 0}, size={1366, 768}
21:47:14: Windows Version: 6.1 Build 7601 S
21:47:14: Aero is Enabled
21:47:14: -------------------------------
21:47:14: OBS Modules:
21:47:14: Base Address Module
21:47:14: 00F80000 OBS.exe
21:47:14: 5F470000 OBSApi.dll
21:47:14: 6EBF0000 DShowPlugin.dll
21:47:14: 722D0000 GraphicsCapture.dll
21:47:14: 6BD60000 NoiseGate.dll
21:47:14: 6BD40000 PSVPlugin.dll
21:47:14: ------------------------------------------
21:47:14: Adapter 1
21:47:14: Video Adapter: Mobile Intel(R) 4 Series Express Chipset Family
21:47:14: Video Adapter Dedicated Video Memory: 67108864
21:47:14: Video Adapter Shared System Memory: 1305462784
21:47:14: Video Adapter Output 1: pos={0, 0}, size={1366, 768}, attached=true
21:47:14: Video Adapter Output 2: pos={1366, 0}, size={1366, 768}, attached=true
21:47:14: =====Stream Start: 2014-01-22, 21:47:14===============================================
21:47:14: Multithreaded optimizations: On
21:47:14: Base resolution: 1366x768
21:47:14: Output resolution: 1364x768
21:47:14: ------------------------------------------
21:47:14: Loading up D3D10 on Mobile Intel(R) 4 Series Express Chipset Family (Adapter 1)...

Error: Could not initialize DirectX 10 on Mobile Intel(R) 4 Series Express Chipset Family. This error can happen for one of the following reasons:

1.) Your GPU is not supported (DirectX 10 is required - note that many integrated laptop GPUs do not support DX10)
2.) You're running Windows Vista without the "Platform Update"
3.) Your video card drivers are out of date

If you are using a laptop with NVIDIA Optimus or AMD Switchable Graphics, make sure OBS is set to run on the high performance GPU in your driver settings.

 

[jeffman201]

and it only shows one of the chip sets so i can't swich to the one for DirectX 10

 

[Lain]

According to the log you only have one chipset - intel mobile, which doesn't work with the current version of OBS