Bug Report Microphone Initializing Error

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DavoTron

New Member
Hello. Looked through multiple threads relating to this issue, and found no suitable solutions that work for me.

What I did
* Selected my Microphone (plugged in through an Audio Interface)
* Tested Noise Gate

What I expected to happen
* I could test the Noise Gate function

What actually happened
* Received a lightbox error stating "An error occurred initializing microphone audio - it may not be plugged in, or another application could be using it in exclusive mode"

What I've tried
* Disabling Exclusive Mode
* Restarting the machine
* Ensuring Skype is not opening during start up
* Ensuring the microphone is plugged in (It is, and can record fine in Audacity)
* Ensured that the Audio interface is the default sound device at a Windows level, and restarted the machine
* Disabled other recording devices that are listed as 'Ready'

Really baffled by this one. Included the log in the next post below. Maybe OBS isn't a fan of Audio Interfaces?
 
D

DavoTron

New Member
Code: 
22:34:10: Open Broadcaster Software v0.625b - 64bit (　^ω^)
22:34:10: -------------------------------
22:34:10: CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
22:34:10: CPU Speed: 3430MHz
22:34:10: Physical Memory:  8153MB Total, 6448MB Free
22:34:10: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
22:34:10: monitor 1: pos={0, 0}, size={1440, 900}
22:34:10: Windows Version: 6.2 Build 9200
22:34:10: Aero is Enabled
22:34:10: -------------------------------
22:34:10: OBS Modules:
22:34:10: Base Address     Module
22:34:10: 00000000219B0000 OBS.exe
22:34:10: 0000000033950000 OBSApi.dll
22:34:10: 0000000054890000 DShowPlugin.dll
22:34:10: 000000004E890000 GraphicsCapture.dll
22:34:10: 000000004DD50000 NoiseGate.dll
22:34:10: 000000004D9F0000 PSVPlugin.dll
22:34:10: ------------------------------------------
22:34:10: Adapter 1
22:34:10:   Video Adapter: AMD Radeon HD 7800 Series
22:34:10:   Video Adapter Dedicated Video Memory: 1054920704
22:34:10:   Video Adapter Shared System Memory: 4006529024
22:34:10:   Video Adapter Output 1: pos={0, 0}, size={1440, 900}, attached=true
22:34:10: =====Stream Start: 2014-08-02, 22:34:10===============================================
22:34:10:   Multithreaded optimizations: Off
22:34:10:   Base resolution: 1440x900
22:34:10:   Output resolution: 1440x900
22:34:10: ------------------------------------------
22:34:10: Loading up D3D10 on AMD Radeon HD 7800 Series (Adapter 1)...
22:34:10: ------------------------------------------
22:34:10: Audio Format: 44100 Hz
22:34:10: ------------------------------------------
22:34:10: Audio Channels: 2 Ch
22:34:10: Playback device Default
22:34:10: ------------------------------------------
22:34:10: Using desktop audio input: Line Out (3- Saffire 6 USB)
22:34:10: Global Audio time adjust: 0
22:34:10: ------------------------------------------
22:34:10: Using auxilary audio input: Line In (3- Saffire 6 USB)
Warning -- MMDeviceAudioSource::Initialize(1): Could not initialize audio client, result = 8889000A
22:34:11: ------------------------------------------
22:34:11: Audio Encoding: MP3
22:34:11:     bitrate: 128
22:34:11: Using graphics capture
22:34:11: Scene buffering time set to 700
22:34:11: ------------------------------------------
22:34:11: Video Encoding: x264
22:34:11:     fps: 30
22:34:11:     width: 1440, height: 900
22:34:11:     preset: veryfast
22:34:11:     profile: high
22:34:11:     keyint: 60
22:34:11:     CBR: yes
22:34:11:     CFR: yes
22:34:11:     max bitrate: 3500
22:34:11:     buffer size: 3500
22:34:11: ------------------------------------------
22:34:12: Total frames encoded: 14, total frames duplicated: 0 (0.00%)
22:34:12: Total frames rendered: 36, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
22:34:12:
22:34:12: Profiler time results:
22:34:12:
22:34:12: ==============================================================
22:34:12: video thread frame - [100%] [avg time: 1.22 ms] [children: 53.1%] [unaccounted: 46.9%]
22:34:12: | scene->Preprocess - [0.082%] [avg time: 0.001 ms]
22:34:12: | GPU download and conversion - [53%] [avg time: 0.647 ms] [children: 107%] [unaccounted: -54.2%]
22:34:12: | | flush - [17.2%] [avg time: 0.21 ms]
22:34:12: | | CopyResource - [0.328%] [avg time: 0.004 ms]
22:34:12: | | conversion to 4:2:0 - [89.7%] [avg time: 1.094 ms] [children: 88.7%] [unaccounted: 0.984%]
22:34:12: | | | Convert444toNV12 - [88.7%] [avg time: 1.082 ms]
22:34:12: encoder thread frame - [100%] [avg time: 2.697 ms] [children: 0.0742%] [unaccounted: 99.9%]
22:34:12: | sending stuff out - [0.0742%] [avg time: 0.002 ms]
22:34:12: ==============================================================
22:34:12:
22:34:12:
22:34:12: Profiler CPU results:
22:34:12:
22:34:12: ==============================================================
22:34:12: video thread frame - [cpu time: avg 0.868 ms, total 31.25 ms] [avg calls per frame: 1]
22:34:12: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:34:12: | GPU download and conversion - [cpu time: avg 0.434 ms, total 15.625 ms] [avg calls per frame: 1]
22:34:12: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:34:12: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 0]
22:34:12: | | conversion to 4:2:0 - [cpu time: avg 1.116 ms, total 15.625 ms] [avg calls per frame: 0]
22:34:12: | | | Convert444toNV12 - [cpu time: avg 1.116 ms, total 15.625 ms] [avg calls per frame: 0]
22:34:12: encoder thread frame - [cpu time: avg 2.232 ms, total 31.25 ms] [avg calls per frame: 1]
22:34:12: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:34:12: ==============================================================
22:34:12:
22:34:12: =====Stream End: 2014-08-02, 22:34:12=================================================
22:34:14: No Intel graphics adapter visible in QSVHelper.exe, Optimus problem?
22:34:14: Failed loading CUDA dll
22:34:41: =====Stream Start: 2014-08-02, 22:34:41===============================================
22:34:41:   Multithreaded optimizations: Off
22:34:41:   Base resolution: 1440x900
22:34:41:   Output resolution: 1440x900
22:34:41: ------------------------------------------
22:34:41: Loading up D3D10 on AMD Radeon HD 7800 Series (Adapter 1)...
22:34:41: ------------------------------------------
22:34:41: Audio Format: 44100 Hz
22:34:41: ------------------------------------------
22:34:41: Audio Channels: 2 Ch
22:34:41: Playback device {0.0.0.00000000}.{7fd9255d-760b-42e2-9762-57db55d61f65}
22:34:41: ------------------------------------------
22:34:41: Using desktop audio input: Line Out (3- Saffire 6 USB)
22:34:41: Global Audio time adjust: 0
22:34:41: ------------------------------------------
22:34:41: Using auxilary audio input: Line In (3- Saffire 6 USB)
Warning -- MMDeviceAudioSource::Initialize(1): Could not initialize audio client, result = 8889000A
22:34:43: ------------------------------------------
22:34:43: Audio Encoding: MP3
22:34:43:     bitrate: 128
22:34:43: Using graphics capture
22:34:43: Scene buffering time set to 700
22:34:43: ------------------------------------------
22:34:43: Video Encoding: x264
22:34:43:     fps: 30
22:34:43:     width: 1440, height: 900
22:34:43:     preset: veryfast
22:34:43:     profile: high
22:34:43:     keyint: 60
22:34:43:     CBR: yes
22:34:43:     CFR: yes
22:34:43:     max bitrate: 3500
22:34:43:     buffer size: 3500
22:34:43: ------------------------------------------
22:34:46: Total frames encoded: 67, total frames duplicated: 0 (0.00%)
22:34:46: Total frames rendered: 89, number of late frames: 1 (1.12%) (it's okay for some frames to be late)
22:34:46:
22:34:46: Profiler time results:
22:34:46:
22:34:46: ==============================================================
22:34:46: video thread frame - [100%] [avg time: 1.392 ms] [children: 62.7%] [unaccounted: 37.3%]
22:34:46: | scene->Preprocess - [0.0718%] [avg time: 0.001 ms]
22:34:46: | GPU download and conversion - [62.6%] [avg time: 0.872 ms] [children: 79.5%] [unaccounted: -16.9%]
22:34:46: | | flush - [10.5%] [avg time: 0.146 ms]
22:34:46: | | CopyResource - [0.216%] [avg time: 0.003 ms]
22:34:46: | | conversion to 4:2:0 - [68.8%] [avg time: 0.958 ms] [children: 68%] [unaccounted: 0.79%]
22:34:46: | | | Convert444toNV12 - [68%] [avg time: 0.947 ms]
22:34:46: encoder thread frame - [100%] [avg time: 1.9 ms] [children: 0.0526%] [unaccounted: 99.9%]
22:34:46: | sending stuff out - [0.0526%] [avg time: 0.001 ms]
22:34:46: ==============================================================
22:34:46:
22:34:46:
22:34:46: Profiler CPU results:
22:34:46:
22:34:46: ==============================================================
22:34:46: video thread frame - [cpu time: avg 0.702 ms, total 62.5 ms] [avg calls per frame: 1]
22:34:46: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:34:46: | GPU download and conversion - [cpu time: avg 0.702 ms, total 62.5 ms] [avg calls per frame: 1]
22:34:46: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:34:46: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:34:46: | | conversion to 4:2:0 - [cpu time: avg 0.946 ms, total 62.5 ms] [avg calls per frame: 1]
22:34:46: | | | Convert444toNV12 - [cpu time: avg 0.946 ms, total 62.5 ms] [avg calls per frame: 1]
22:34:46: encoder thread frame - [cpu time: avg 1.42 ms, total 93.75 ms] [avg calls per frame: 1]
22:34:46: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:34:46: ==============================================================
22:34:46:
22:34:46: =====Stream End: 2014-08-02, 22:34:46=================================================
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
This error is unusual. It says "the audio service is not running". This only happens with noise gate?
 
D

DavoTron

New Member
That's initially what I thought, but I just tried to use OBS to capture game footage, but got no sound. I tried testing again, and changed the 'Desktop Audio Device' to my built in audio device. When I selected 'Preview Stream', got the same message.

Just tried reinstalling, and the same thing happened! Real weird.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Not sure what's going on here at all. Something really strange is going on with your audio to get that sort of message -- almost as if audio is entirely turned off in windows or something.
 
D

DavoTron

New Member
That's rather troubling! I tried messing about some more, and think I managed to pinpoint the issue.

I can't have my audio interface plugged in while stream / record, which of course puts me in a predicament of streaming / recording both a game output and a microphone at the same time.

Heard much problems with Audio Interfaces before? I'm going to do some tests without the interface and see if I can get audio output from a game...

EDIT - Managed to record game audio without Audio Interface connected just fine.

Audio Interface I'm using is a Focusrite Saffire Pro 6 USB.
 
Last edited:
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Hm, I admit I'm new to these devices, seems to be used for music recording. I didn't realize that this is what you were using -- it could definitely explain why desktop audio recording is failing, though I still don't know why yet.
 
A

Aksen

New Member
Hey guys,

I was troubleshooting the same problem (I have a Focusrite Scarlett) and I fixed it by making sure everything was set to 48khz (because that's what my log said it tried to initialize at).

I had gone through most of the same troubleshooting steps as DavoTron. I notice his log states: "22:34:41: Audio Format: 44100 Hz". So I went into the Focusrite control panel, and set it to 48khz... then I set Windows Control Panel > Sound > Recording > Line In (Scarlett 18i8 USB) > Advanced > Default Format > "2 channel, 16 bit, 48000 Hz". It works with Exclusive mode checked or unchecked.
 
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