Again, I am not suggesting you do not care. I never did suggest that either. And as far as the IX in AMS going bust, well, the problems would have extended beyond just Twitch in that case. Which would have made the conclusion a different one. It was a simple process of elimination really.
And, if I may point something out -- you just pointed another Twitch specific issue; the pings did not make it back to you. So, even if I personally had pinged you (which I actually did, by the way, some 36 - 48 hours ago I wrote an extensive email and have yet to receive a confirmation of receipt even), would it have mattered? Which is exactly why I suggested that other thing in the other topic; to have a constant, open line of communication between engineering and support.
One person in either department being in contact with one another on a very regular basis. Give each department a hotline (for lack of a better term) to the other department and have one person in either department responsible for said hotline, so there is no risk of miscommunication/loss of information.
Again, no hate. None whatsoever. I'm a support guru (~10 years of job experience), I am neither a streamer nor a user. All I personally do all day long is offer support for OBS, on a voluntary basis. See, this is what I meant with that vice versa experience day; people need to become aware of each other's challenges and day to day strife. Communication is the first and most vital step towards mutual understanding.
And, if I may point something out -- you just pointed another Twitch specific issue; the pings did not make it back to you. So, even if I personally had pinged you (which I actually did, by the way, some 36 - 48 hours ago I wrote an extensive email and have yet to receive a confirmation of receipt even), would it have mattered? Which is exactly why I suggested that other thing in the other topic; to have a constant, open line of communication between engineering and support.
One person in either department being in contact with one another on a very regular basis. Give each department a hotline (for lack of a better term) to the other department and have one person in either department responsible for said hotline, so there is no risk of miscommunication/loss of information.
Again, no hate. None whatsoever. I'm a support guru (~10 years of job experience), I am neither a streamer nor a user. All I personally do all day long is offer support for OBS, on a voluntary basis. See, this is what I meant with that vice versa experience day; people need to become aware of each other's challenges and day to day strife. Communication is the first and most vital step towards mutual understanding.
