Intel realsense sr300 not working///Heeelp!!

J

jonis_02

New Member
hi i have a realsense sr300 built into a Lenovo x24pro monitor and a tower with an I5-8400 with WIN10. the fact is that from the beginning it does not recognize the camera, the speakers and microphone do work, but after a few days and having the need to use a camera, buy a cheap one and surprise when connecting that camera suddenly if it recognizes the sr300. I managed to install the drivers and the SDK but the camera does not work, it connects and disconnects continuously until suddenly I stop and i do not see it again in device manager.
I attach some logs that I have taken from realsense viewer.

[Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:382 - Found 1 RealSense devices (mask 0xff)
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:93 - try_fetch_usb_device(...) failed.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:93 - try_fetch_usb_device(...) failed.
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:93 - try_fetch_usb_device(...) failed.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\mf\mf-uvc.cpp:778 - Could not retrieve USB descriptor for device 8086:aa5 , id:4d23e1e
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\mf\mf-uvc.cpp:778 - Could not retrieve USB descriptor for device 8086:aa5 , id:4d23e1e
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:93 - try_fetch_usb_device(...) failed.
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:93 - try_fetch_usb_device(...) failed.
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\winusb\enumerator-winusb.cpp:157 - failed to locate usb interfaces for device: \\?\USB#VID_8086&PID_0AA5&MI_04#8&4d23e1e&0&0004#{175695cd-30d9-4f87-8be3-5a8270f49a31}
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\types.h:315 - MFCreateDeviceSource(_device_attrs, &_source) returned: HResult 0x80070003: "El sistema no puede encontrar la ruta especificada."
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\sensor.cpp:526 - acquire_power failed: MFCreateDeviceSource(_device_attrs, &_source) returned: HResult 0x80070003: "El sistema no puede encontrar la ruta especificada."
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\rs.cpp:306 - null pointer passed for argument "device"
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\rs.cpp:2613 - Couldn't refresh devices - MFCreateDeviceSource(_device_attrs, &_source) returned: HResult 0x80070003: "El sistema no puede encontrar la ruta especificada."
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:93 - try_fetch_usb_device(...) failed.
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:688 - CreateFile failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:688 - CreateFile failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:688 - CreateFile failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:688 - CreateFile failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:98 - SR300 group_devices is empty.
[Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:382 - Found 1 RealSense devices (mask 0xff)
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:382 - Found 1 RealSense devices (mask 0xff)
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ivcam\sr300.cpp:93 - try_fetch_usb_device(...) failed.
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:550 - Could not find camera (vid 8086 pid aa5 uid 4d23e1e) in windows device tree
[Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\mf\mf-uvc.cpp:778 - Could not retrieve USB descriptor for device 8086:aa5 , id:4d23e1e
[Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\win\win-helpers.cpp:617 - SetupDiEnumDeviceInterfaces failed
 
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