Question / Help Help, elgato doesnt show

[supermagoo4]

When I go to Video Capture Device my elgato doesnt show up. It is plugged in and everything. Please help my friend is having the same problem. Please let me know how to fix this

 

[dping]

When I go to Video Capture Device my elgato doesnt show up. It is plugged in and everything. Please help my friend is having the same problem. Please let me know how to fix this

I'd post your logfile from the help menu. this thread belongs in the help and support thread as it will be read sooner there...