Question / Help Getting relatively frequent server disconnects

[mcswift101]

Hello everybody. I've been streaming on Twitch for the past 3 weeks with OBS. Everything is fine, except for the fact that I'm getting recurrent server disconnects. It doesn't happen every day, but it is definitely a recurrent problem. It didn't happen once for 4 days straight, but I've been disconnected four times in the past two days. I can always instantly reconnect, but I would still like to fix the problem.

Things I have already done:
-Made sure my OBS settings are optimised for Twitch (they were)
-Used JTVPing to find the best server for me (it's not the server I was using last night but I have used it before)
-Changed my timezone in my Twitch settings to match the server

I only did the last two things today, so I'll have to wait at least a few days before seeing if they make a difference.

My TDP 1935 port can't be accessed according to several online port checkers (I allowed it Windows firewall, as well as OBS in my antivirus program). Could that be the source of the problem? Can't say myself, I know nothing about networking.

Here's my log:
https://gist.github.com/4d3cdc814b91dbb50e65

I would just like to know, if possible, whether this problem is on my end (i.e. my computer/ internet connection), or whether it's on Twitch's/OBS's.

Thanks in advance for any help you can offer!

 

[mcswift101]

No one able to help? I looked at the errors in the log myself but I don't know what they really mean.

 

[Lain]

I'm not entirely sure if it's something we can help with, we tried to covert all the possibilities in the disconnects/frames drops sticky thread at the top of the forum. Disconnects are usually internet connection related. We've had people use the program for like 32+ hours before so I don't think that would be possible if the program was actually at fault.

 

[mcswift101]

Thanks for the response Jim.

I understand that disconnects are not OBS' fault, but can the errors in the log not help identify more precisely what the exact problem might be? I have read the sticky in this forum multiple times, and the only remaining possible sources of my problem seem to be 1) Twitch servers (unlikey in my opinion) 2) A TCP port that I cannot get open and 3) faulty networking hardware.

Is there still not really any help you can offer me besides what's in the sticky? Is my only option talking with my ISP?

 

[Krazy]

The 10053 error indicates "Software caused connection abort" which means it is something on your system. I noticed that you had some extremely long scene changes, over 2 seconds in some cases. This could possibly lead to some time out and thus disconnection issues. I recommend adding any capture cards/web cams as a global source, and then add those global sources to your scene.

However these sorts of lines in particular:
22:03:27: RTMPPublisher::SocketLoop: Received FD_CLOSE, 18236 ms since last send (buffer: 131061 / 131072)
22:03:27: RTMPPublisher::SocketLoop: Aborting due to FD_CLOSE, error 10053

Make me think that either there is some sort of network issue and then OBS just times out, or some security software is interfering. Unfortunately, it's common to have to re-add OBS.exe to security software whitelists after an update, especially any time Game Capture is changed.