Question / Help Game Audio Sounds like it's Underwater?

T

TheTrendyWolf

New Member
Immediately after beginning a live stream on Twitch, viewers and I experienced odd audio issues. The audio was of such fluctuating quality that I had to halt the stream multiple times to figure it out. The audio kept fading in and out as if it were bubbling underwater. I am streaming from my laptop and followed the instructions of an experienced streamer through the setup process, but he couldn't solve the issue. Whenever I close OBS the audio output goes back to normal, so there is either a compatibility issue or a problem with configuration, and I suspect the latter.

Thank you in advance :)

Current log file:
19:15:38.384: CPU Name: Intel(R) Core(TM) i3-5020U CPU @ 2.20GHz
19:15:38.385: CPU Speed: 2195MHz
19:15:38.385: Physical Cores: 2, Logical Cores: 4
19:15:38.385: Physical Memory: 2047MB Total, 2047MB Free (NOTE: 2 or 4 gigs max is normal for 32bit programs)
19:15:38.385: Windows Version: 10.0 Build 14393 (revision: 576; 64-bit)
19:15:38.385: Running as administrator: false
19:15:38.385: Aero is Enabled (Aero is always on for windows 8 and above)
19:15:38.385: Portable mode: false
19:15:38.397: OBS 17.0.0 (windows)
19:15:38.397: ---------------------------------
19:15:38.398: ---------------------------------
19:15:38.398: audio settings reset:
19:15:38.398: samples per sec: 48000
19:15:38.398: speakers: 1
19:15:38.401: ---------------------------------
19:15:38.401: Initializing D3D11..
19:15:38.401: Available Video Adapters:
19:15:38.403: Adapter 1: Intel(R) HD Graphics 5500
19:15:38.403: Dedicated VRAM: 134217728
19:15:38.403: Shared VRAM: 3176208384
19:15:38.403: output 1: pos={0, 0}, size={1366, 768}, attached=true
19:15:38.411: Loading up D3D11 on adapter Intel(R) HD Graphics 5500 (0)
19:15:38.419: D3D11 loaded sucessfully, feature level used: 45056
19:15:39.401: ---------------------------------
19:15:39.401: video settings reset:
19:15:39.401: base resolution: 1366x768
19:15:39.401: output resolution: 1092x614
19:15:39.401: downscale filter: Bicubic
19:15:39.401: fps: 30/1
19:15:39.401: format: NV12
19:15:39.405: ---------------------------------
19:15:39.410: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
19:15:39.413: [AMF Encoder] Unable to load 'amfrt32.dll', error code 126.
19:15:39.413: [AMF Encoder] Unable to load 'amfrt32.dll', error code 126.
19:15:39.431: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libcef.dll' not found, loading of module failed
19:15:39.432: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libEGL.dll' not found, loading of module failed
19:15:39.433: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libGLESv2.dll' not found, loading of module failed
19:15:39.434: Failed to load 'en-US' text for module: 'obs-browser.dll'
19:15:39.435: [browser_source: 'Version: 1.27.0']
19:15:39.443: LoadLibrary failed for 'nvEncodeAPI.dll': The specified module could not be found.
19:15:39.443: (126)
19:15:39.469: Couldn't find VLC installation, VLC video source disabled
19:15:39.490: No blackmagic support
19:15:39.725: ---------------------------------
19:15:39.725: Loaded Modules:
19:15:39.725: win-wasapi.dll
19:15:39.725: win-mf.dll
19:15:39.725: win-dshow.dll
19:15:39.725: win-decklink.dll
19:15:39.725: win-capture.dll
19:15:39.725: vlc-video.dll
19:15:39.725: text-freetype2.dll
19:15:39.726: rtmp-services.dll
19:15:39.726: obs-x264.dll
19:15:39.726: obs-transitions.dll
19:15:39.726: obs-text.dll
19:15:39.726: obs-qsv11.dll
19:15:39.726: obs-outputs.dll
19:15:39.726: obs-filters.dll
19:15:39.726: obs-ffmpeg.dll
19:15:39.726: obs-browser.dll
19:15:39.726: image-source.dll
19:15:39.726: frontend-tools.dll
19:15:39.726: enc-amf.dll
19:15:39.726: coreaudio-encoder.dll
19:15:39.726: ==== Startup complete ===============================================
19:15:39.729: All scene data cleared
19:15:39.729: ------------------------------------------------
19:15:39.785: WASAPI: Device 'Speakers (Conexant SmartAudio HD)' initialized
19:15:39.812: WASAPI: Device 'Microphone Array (Conexant SmartAudio HD)' initialized
19:15:39.828: WASAPI: Device 'Speakers (Conexant SmartAudio HD)' initialized
19:15:39.832: Switched to scene 'Scene'
19:15:39.833: ------------------------------------------------
19:15:39.833: Loaded scenes:
19:15:39.833: - scene 'Scene':
19:15:39.833: - source: 'Display Capture' (monitor_capture)
19:15:39.833: - source: 'Audio Output Capture' (wasapi_output_capture)
19:15:39.833: ------------------------------------------------
19:15:39.838: adding 42 milliseconds of audio buffering, total audio buffering is now 42 milliseconds
19:15:39.986: Update check: last known remote version is 17.0.0
 
Sapiens

Sapiens

Forum Moderator
If your audio hardware has a control panel, check there. Otherwise right-click on the Windows speaker icon in your systray and select Playback Devices, select your speakers and click the Configure button, and set them to Stereo.
 
T

TheTrendyWolf

New Member
Sapiens said:
If your audio hardware has a control panel, check there. Otherwise right-click on the Windows speaker icon in your systray and select Playback Devices, select your speakers and click the Configure button, and set them to Stereo.
Click to expand...
Pardon my ignorance, but what is and where would the systray be located?
 
Sapiens

Sapiens

Forum Moderator
The systray is the system tray, the small set of icons next to the clock on the right side of the taskbar.
 
Sapiens

Sapiens

Forum Moderator
After taking a second look at your log, did you set the same audio device twice under Settings > Audio? I see Device 'Speakers (Conexant SmartAudio HD)' showing up two times.
 
T

TheTrendyWolf

New Member
Sapiens said:
After taking a second look at your log, did you set the same audio device twice under Settings > Audio? I see Device 'Speakers (Conexant SmartAudio HD)' showing up two times.
Click to expand...
I suppose I did xD Should I just delete the duplicate? I know for a fact that I created the duplicate AFTER experiencing the audio issues.
 
Sapiens

Sapiens

Forum Moderator
Yes. Also, what are you using 'Audio Output Capture' (wasapi_output_capture) for? Does removing this source fix the problem?
 
EBrito

EBrito

Active Member
Audio Output Capture:

You are adding audio to your scene selecting an audio output capture.
If you capture your same desktop sound, it can produce echo or bad quality sound
 
Last edited:
T

TheTrendyWolf

New Member
EBrito said:
Audio Output Capture:

You are ading audio to your scene selecting an audio output capture.
If you capture your same desktop sound, it can produce echo or bad quality sound
Click to expand...
Here is the updated log file, the same issue is still prevalent:

14:23:12.758: CPU Name: Intel(R) Core(TM) i3-5020U CPU @ 2.20GHz
14:23:12.758: CPU Speed: 2195MHz
14:23:12.758: Physical Cores: 2, Logical Cores: 4
14:23:12.759: Physical Memory: 2047MB Total, 2047MB Free (NOTE: 2 or 4 gigs max is normal for 32bit programs)
14:23:12.759: Windows Version: 10.0 Build 14393 (revision: 576; 64-bit)
14:23:12.759: Running as administrator: false
14:23:12.759: Aero is Enabled (Aero is always on for windows 8 and above)
14:23:12.759: Portable mode: false
14:23:12.771: OBS 17.0.0 (windows)
14:23:12.771: ---------------------------------
14:23:12.772: ---------------------------------
14:23:12.772: audio settings reset:
14:23:12.772: samples per sec: 48000
14:23:12.772: speakers: 1
14:23:12.774: ---------------------------------
14:23:12.774: Initializing D3D11..
14:23:12.774: Available Video Adapters:
14:23:12.776: Adapter 1: Intel(R) HD Graphics 5500
14:23:12.776: Dedicated VRAM: 134217728
14:23:12.776: Shared VRAM: 3176208384
14:23:12.776: output 1: pos={0, 0}, size={1366, 768}, attached=true
14:23:12.780: Loading up D3D11 on adapter Intel(R) HD Graphics 5500 (0)
14:23:12.786: D3D11 loaded sucessfully, feature level used: 45056
14:23:13.607: ---------------------------------
14:23:13.607: video settings reset:
14:23:13.607: base resolution: 1366x768
14:23:13.607: output resolution: 1092x614
14:23:13.607: downscale filter: Bicubic
14:23:13.607: fps: 30/1
14:23:13.607: format: NV12
14:23:13.608: ---------------------------------
14:23:13.611: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
14:23:13.613: [AMF Encoder] Unable to load 'amfrt32.dll', error code 126.
14:23:13.613: [AMF Encoder] Unable to load 'amfrt32.dll', error code 126.
14:23:13.626: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libcef.dll' not found, loading of module failed
14:23:13.627: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libEGL.dll' not found, loading of module failed
14:23:13.628: Required module function 'obs_module_load' in module '../../obs-plugins/32bit/libGLESv2.dll' not found, loading of module failed
14:23:13.629: Failed to load 'en-US' text for module: 'obs-browser.dll'
14:23:13.629: [browser_source: 'Version: 1.27.0']
14:23:13.631: LoadLibrary failed for 'nvEncodeAPI.dll': The specified module could not be found.
14:23:13.631: (126)
14:23:13.817: Couldn't find VLC installation, VLC video source disabled
14:23:13.829: No blackmagic support
14:23:13.997: ---------------------------------
14:23:13.997: Loaded Modules:
14:23:13.997: win-wasapi.dll
14:23:13.997: win-mf.dll
14:23:13.997: win-dshow.dll
14:23:13.997: win-decklink.dll
14:23:13.997: win-capture.dll
14:23:13.997: vlc-video.dll
14:23:13.997: text-freetype2.dll
14:23:13.997: rtmp-services.dll
14:23:13.997: obs-x264.dll
14:23:13.997: obs-transitions.dll
14:23:13.997: obs-text.dll
14:23:13.997: obs-qsv11.dll
14:23:13.997: obs-outputs.dll
14:23:13.997: obs-filters.dll
14:23:13.998: obs-ffmpeg.dll
14:23:13.998: obs-browser.dll
14:23:13.998: image-source.dll
14:23:13.998: frontend-tools.dll
14:23:13.998: enc-amf.dll
14:23:13.998: coreaudio-encoder.dll
14:23:13.998: ==== Startup complete ===============================================
14:23:14.001: All scene data cleared
14:23:14.001: ------------------------------------------------
14:23:14.084: WASAPI: Device 'Speakers (Conexant SmartAudio HD)' initialized
14:23:14.107: WASAPI: Device 'Microphone Array (Conexant SmartAudio HD)' initialized
14:23:14.112: Switched to scene 'Scene'
14:23:14.113: ------------------------------------------------
14:23:14.113: Loaded scenes:
14:23:14.113: - scene 'Scene':
14:23:14.113: - source: 'Display Capture' (monitor_capture)
14:23:14.113: ------------------------------------------------
14:23:14.156: adding 42 milliseconds of audio buffering, total audio buffering is now 42 milliseconds
14:23:14.312: Update check: last known remote version is 17.0.0
 
EBrito

EBrito

Active Member
Not complete.
No info about your scenes config, for example.


EDIT:
SORRY: yes, there is info of your scene.

This log does not show any problem with your audio.
So, I think you have to check your Windows audio configuration.
 
EBrito

EBrito

Active Member
upload_2017-1-1_20-39-45.png
 
T

TheTrendyWolf

New Member
I'm not seeing the same tabs as you are in the foremost window (yes, I realize they are a different language). All I can see are the tabs labelled General, Levels, and Advanced, none of which show what is displayed in the foremost window.
 
EBrito

EBrito

Active Member
So, you don´t have this ecualyzing and other stuff via drivers.
Maybe you have another software in your PC configuring audio options?
 
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