smallblockzach
New Member
Having trouble connecting to YouTube from a new location. I understand this points to an issue related to the internet connection, but the connection works fine in all other ways that I can tell and I've tried simulating a connection to locate the issue. There's no known firewall other than a software firewall on the computer that we've added a rule to and disabled at different times with no joy.
If I have them try a traceroute on port 1935 to a.rtmp.youtube.com they're able to get off the network (command below), is there a better way to test/troubleshoot that?
traceroute -p 1935 a.rtmp.youtube.com
So far we've tried alternate servers in the app, refreshing DNS, using google DNS servers exclusively (8.8.8.8, 8.8.4.4) and disabling all firewall/antivirus software while trying. No noticeable change.
One of their log files is attached.
They consistently get a message "Failed to connect to server" and the connection logs show a couple lines before quitting.
15:45:42.422: [rtmp stream: 'adv_stream'] Connecting to RTMP URL rtmp://b.rtmp.youtube.com/live2?backup=1...
15:46:52.620: RTMP_Connect0, failed to connect socket: unknown error (64)
15:46:52.620: [rtmp stream: 'adv_stream'] Connection to rtmp://b.rtmp.youtube.com/live2?backup=1 failed: -2
I'm not actually at the location, and I'm trying to help someone remotely, so a bit limited in what I can confirm. I'm out of ideas, so hoping for a fix or at least some troubleshooting suggestions.
Thanks for any help.
If I have them try a traceroute on port 1935 to a.rtmp.youtube.com they're able to get off the network (command below), is there a better way to test/troubleshoot that?
traceroute -p 1935 a.rtmp.youtube.com
So far we've tried alternate servers in the app, refreshing DNS, using google DNS servers exclusively (8.8.8.8, 8.8.4.4) and disabling all firewall/antivirus software while trying. No noticeable change.
One of their log files is attached.
They consistently get a message "Failed to connect to server" and the connection logs show a couple lines before quitting.
15:45:42.422: [rtmp stream: 'adv_stream'] Connecting to RTMP URL rtmp://b.rtmp.youtube.com/live2?backup=1...
15:46:52.620: RTMP_Connect0, failed to connect socket: unknown error (64)
15:46:52.620: [rtmp stream: 'adv_stream'] Connection to rtmp://b.rtmp.youtube.com/live2?backup=1 failed: -2
I'm not actually at the location, and I'm trying to help someone remotely, so a bit limited in what I can confirm. I'm out of ideas, so hoping for a fix or at least some troubleshooting suggestions.
Thanks for any help.
