Question / Help "Failed to connect to server" error with OBS and YouTube

S

smallblockzach

New Member
Having trouble connecting to YouTube from a new location. I understand this points to an issue related to the internet connection, but the connection works fine in all other ways that I can tell and I've tried simulating a connection to locate the issue. There's no known firewall other than a software firewall on the computer that we've added a rule to and disabled at different times with no joy.

If I have them try a traceroute on port 1935 to a.rtmp.youtube.com they're able to get off the network (command below), is there a better way to test/troubleshoot that?

traceroute -p 1935 a.rtmp.youtube.com

So far we've tried alternate servers in the app, refreshing DNS, using google DNS servers exclusively (8.8.8.8, 8.8.4.4) and disabling all firewall/antivirus software while trying. No noticeable change.

One of their log files is attached.

They consistently get a message "Failed to connect to server" and the connection logs show a couple lines before quitting.

15:45:42.422: [rtmp stream: 'adv_stream'] Connecting to RTMP URL rtmp://b.rtmp.youtube.com/live2?backup=1...
15:46:52.620: RTMP_Connect0, failed to connect socket: unknown error (64)
15:46:52.620: [rtmp stream: 'adv_stream'] Connection to rtmp://b.rtmp.youtube.com/live2?backup=1 failed: -2

I'm not actually at the location, and I'm trying to help someone remotely, so a bit limited in what I can confirm. I'm out of ideas, so hoping for a fix or at least some troubleshooting suggestions.

Thanks for any help.
 

Attachments

if there's no valid ipv6 route to youtube, but ipv6 is enabled, it will still attempt and then fail. It won't failover to ipv4.
 
@Harold - that seemed to work. Thanks for your time.

One more questions if you don't mind. Is that a program (OBS) problem, OS problem, ISP problem, or just an internet architecture issue? I haven't run into it before.

Thanks again.
 
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