Error: "Could not access the specified channel, or stream key"

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deidre_moon

deidre_moon

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Hello, I am having problems streaming on Twitch, I keep getting the error: "Could not access the specified channel, or stream key, please double-check your stream key. If it is correct, there may be a problem connecting to the server."

Things I tried that didn't work:
- I tried connecting to different servers.
- Tried resetting my stream key and made sure it was correct when I input it on OBS.
- Restarted PC.
- Reset OBS several times under the "Run as administrator" option.
- Restarted my router.
- Deleted McAfee in case of conflicts with firewalls.

I attached my log file, I hope it helps, and thank you in advance for your help and time!
 

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solarcell007

New Member
I was streaming today and got disconnected out of nowhere. Now when I try to connect my stream again, I get the same error message. I tried the same solutions as well. Some help from anyone would be greatly appreciated!
 
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ChillTheEffOut

New Member
I'm having this problem as well. Just started today it seems. I can't log on, same message. Occasionally it does "connect" but it drops all frames.
 
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ChillTheEffOut

New Member
R1CH said:
Do you have working IPv6 connectivity? Try https://test-ipv6.com/
Click to expand...

Ran the site, here's what it gave me:

Test with IPv4 DNS record ok (0.106s) using ipv4
Test with IPv6 DNS record ok (0.094s) using ipv6
Test with Dual Stack DNS record ok (0.033s) using ipv6
Test for Dual Stack DNS and large packet ok (3.580s) using ipv6
Test IPv6 large packet ok (3.194s) using ipv6
Test if your ISP's DNS server uses IPv6 ok (0.033s) using ipv6
Find IPv4 Service Provider ok (0.232s) using ipv4 ASN 812
Find IPv6 Service Provider ok (0.240s) using ipv6 ASN 812
 
Nekius

Nekius

New Member
deidre_moon said:
Hello, I am having problems streaming on Twitch, I keep getting the error: "Could not access the specified channel, or stream key, please double-check your stream key. If it is correct, there may be a problem connecting to the server."

Things I tried that didn't work:
- I tried connecting to different servers.
- Tried resetting my stream key and made sure it was correct when I input it on OBS.
- Restarted PC.
- Reset OBS several times under the "Run as administrator" option.
- Restarted my router.
- Deleted McAfee in case of conflicts with firewalls.

I attached my log file, I hope it helps, and thank you in advance for your help and time!
Click to expand...
Use Service: Custom

Server: rtmps://bue01.contribute.live-video.net/app
Your transmision key and you free to go.

im starter today with the issue but i found this server url and started to allow me to start streaming, i think is a server problem or obs issue, idk
 
deidre_moon

deidre_moon

New Member
solarcell007 said:
I was streaming today and got disconnected out of nowhere. Now when I try to connect my stream again, I get the same error message. I tried the same solutions as well. Some help from anyone would be greatly appreciated!
Click to expand...
I was able to fix the issue, check out reply #7 in the thread!
 
F

Farhen

New Member
deidre_moon said:
I fixed my issue! I found this website:

https://www.makeuseof.com/windows-obs-studio-failed-connect-server/#:~:text=The "Failed to connect to,services of the OBS Studio.

And using their recommended 2nd option "Change the "Bind to IP" worked for me. I selected my Ethernet IP and everything was working like normal again. If anyone else is having the same issues I was hopefully the fixes they outlined in the link I shared will resolve it!
Click to expand...
can confirm, had the same issue and this worked, thanks!
 
R

R1CH

Forum Admin
Developer
Note that binding to an IPv4 address isn't a real fix, it's a workaround at best. The real problem is you have broken IPv6 connectivity - Twitch recently enabled IPv6 on their servers which is why this problem is showing up now. As IPv6 is a major part of the internet, you should try and figure out why it's broken as this will affect your connectivity to more than just Twitch.

https://test-ipv6.com/ will help identify the problem - if you see results like post #5 where the "large packet" test takes many seconds or fails, this indicates you have a bad MSS or MTU on your IPv6 path. This problem is most likely on your router or ISP's side.
 
F

Farhen

New Member
R1CH said:
Note that binding to an IPv4 address isn't a real fix, it's a workaround at best. The real problem is you have broken IPv6 connectivity - Twitch recently enabled IPv6 on their servers which is why this problem is showing up now. As IPv6 is a major part of the internet, you should try and figure out why it's broken as this will affect your connectivity to more than just Twitch.

https://test-ipv6.com/ will help identify the problem - if you see results like post #5 where the "large packet" test takes many seconds or fails, this indicates you have a bad MSS or MTU on your IPv6 path. This problem is most likely on your router or ISP's side.
Click to expand...
ran the test, these are my results:

Test with IPv4 DNS record ok (0.611s) using ipv4
Test with IPv6 DNS record ok (0.526s) using ipv6
Test with Dual Stack DNS record ok (0.590s) using ipv6
Test for Dual Stack DNS and large packet ok (0.051s) using ipv6
Test IPv6 large packet ok (0.891s) using ipv6
Test if your ISP's DNS server uses IPv6 ok (0.614s) using ipv6
Find IPv4 Service Provider ok (1.317s) using ipv4 ASN 27747
Find IPv6 Service Provider ok (1.021s) using ipv6 ASN 27747
 
Y

YisusASMR

New Member
deidre_moon said:
I fixed my issue! I found this website:

https://www.makeuseof.com/windows-obs-studio-failed-connect-server/#:~:text=The "Failed to connect to,services of the OBS Studio.

And using their recommended 2nd option "Change the "Bind to IP" worked for me. I selected my Ethernet IP and everything was working like normal again. If anyone else is having the same issues I was hopefully the fixes they outlined in the link I shared will resolve it!
Click to expand...
thank you so much, the "BIND TO IP" option fixed my issue
 
R

R1CH

Forum Admin
Developer
We have identified the issue and it should be resolved in the next hotfix. For now it's best to set preferred family to IPv4 instead of binding to a specific IP, otherwise you risk things breaking should your local IP change.
 
P

PyGoN

New Member
R1CH said:
This should be resolved in 30.2.3.
Click to expand...
I no longer get the error "Could not access the specified channel, or stream key, please double-check your stream key. If it is correct, there may be a problem connecting to the server". Now OBS will not connect to twitch ingest servers with a decent bit rate when my machine is connected via Ethernet. lose ~67% of packets at ~950 kbps. Wifi works perfectly fine. I started having this issue in tandem with the could not access error last week.
 
D

DTACT

New Member
PyGoN said:
I no longer get the error "Could not access the specified channel, or stream key, please double-check your stream key. If it is correct, there may be a problem connecting to the server". Now OBS will not connect to twitch ingest servers with a decent bit rate when my machine is connected via Ethernet. lose ~67% of packets at ~950 kbps. Wifi works perfectly fine. I started having this issue in tandem with the could not access error last week.
Click to expand...
Does it work for you now? If so, how did you fix it?
 
D

DTACT

New Member
R1CH said:
This should be resolved in 30.2.3.
Click to expand...
Im having the same problem and it isn't resolved. I've tried so many things from enabling and disabling firewalls to trying everyway to fix my ivp6 my last resort is really just restarting my router please help I've been trying to fix this for hours 2 days in a row
 
L

lakshyatv

New Member
we got the attached error please help to solve.
working on IPV4 only
Also makes all the changes given above still the same error
streaming on Facebook page via custom URL and key
 

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sethjchat

New Member
What I had to do to fix this was set up a new stream connection, using twitch info, without selecting Twitch in drop down on OBS. Not sure if this is just a work around, but I didn't have the option to add my stream key when Twitch was connected so created a new connection. This is what I did;

Go to your Twitch account and open settings. I couldn't readily find where the stream key was, so I just typed "stream key" into the search bar and it came up.

Copy your stream key to a notepad (I actually reset mine before copying, just in case).

Then you need the Twitch URL Ingest Endpoint. Go here https://help.twitch.tv/s/twitch-ingest-recommendation?language=en_US
I used the default location. You need to copy that URL WITHOUT the "{stream_key}", so basically just copy this to your notepad:

rtmp://ingest.global-contribute.live-video.net/app/

Now open up OBS -> settings -> stream
In the "service" drop-down, select "Custom..."

In the destination box, for "server", paste the URL we got earlier, but add the stream key you copied after the last forward slash:
rtmp://ingest.global-contribute.live-video.net/app/ copy your stream key here

EX: rtmp://ingest.global-contribute.live-video.net/app/live_1897348638263482_1bsxuysiou221kjohf9sduf\\

Then copy your stream key again in the stream key box and hit save.

Thats it! It worked for me anyway, so hopefully works for some of you.

NOTE - I don't know why I don't have the option to add my twitch stream key without creating a custom service. Maybe Twitch shouldn't require the stream key at this point, only log-in credentials, but I could not find any way to enter any info into OBS to try and solve the authentication issues. :/
 
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