Bug Report Error 88890008 Problem with Razer Kraken headset? [solved?]

G

GIFBluehawk

New Member
Code: 
15:13:12: Open Broadcaster Software v0.552b - 32bit (´・ω・｀)
15:13:12: -------------------------------
15:13:12: CPU Name: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
15:13:12: CPU Speed: 3392MHz
15:13:12: Physical Memory:  4095MB Total, 4095MB Free
15:13:12: stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
15:13:12: monitor 1: pos={0, 0}, size={1920, 1080}
15:13:12: monitor 2: pos={1920, 0}, size={1920, 1080}
15:13:12: Windows Version: 6.1 Build 7601 S
15:13:12: Aero is Disabled
15:13:12: -------------------------------
15:13:12: OBS Modules:
15:13:12: Base Address     Module
15:13:12: 010D0000         OBS.exe
15:13:12: 77C70000         OBSApi.dll
15:13:12: 525C0000         DShowPlugin.dll
15:13:12: 5D540000         GraphicsCapture.dll
15:13:12: 657B0000         NoiseGate.dll
15:13:12: 5D470000         PSVPlugin.dll
15:13:12: ------------------------------------------
15:13:12: Adapter 1
15:13:12:   Video Adapter: NVIDIA GeForce GTX 660 
15:13:12:   Video Adapter Dedicated Video Memory: 2086993920
15:13:12:   Video Adapter Shared System Memory: 2147807232
15:13:12: =====Stream Start: 2013-08-22, 15:13:12===============================================
15:13:12:   Multithreaded optimizations: On
15:13:12:   Base resolution: 1920x1080
15:13:12:   Output resolution: 1280x720
15:13:12: ------------------------------------------
15:13:12: Loading up D3D10 on NVIDIA GeForce GTX 660...
15:13:12: Playback device Default
15:13:12: ------------------------------------------
15:13:12: Using desktop audio input: Headset Earphone (Razer Kraken 7.1)
Warning -- MMDeviceAudioSource::Initialize(0): Could not initialize audio client, result = 88890008

Error: Cannot initialize desktop audio sound, more info in the log file.

I am receiving this error everytime I try to stream with my new Razer Kraken 7.1 USB headset. Is it simply impossible to use OBS with a USB headset or is there some setup process I'm missing?

[Jim edit: apparently solved here: viewtopic.php?f=6&t=6723&start=10#p39477 -- solution appears to be to be turn off and/or disable kraken launcher]
 
K

Kharay

Member
Re: Error 88890008 Problem with new Razer Kraken headset?

How have you set the headset up? As far as sample rate and such are concerned, I mean. Thing is, that error code -- straight off MSDN: "The audio engine (shared mode) or audio endpoint device (exclusive mode) does not support the specified format.".

Which may suggest a misconfiguration as far as sample rates, channels, etc, etc. are concerned. If you have it set to an exceedingly high or low sample rate, try setting it to 24-bit 48Khz (which should be the default), Disable Exclusive Mode (found in the same tab, if configured through Windows' audio devices panel), disable any enhancements specific to that USB headset and try again.
 
G

GIFBluehawk

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

Just applied all of that and it still gives me the same error.

UPDATE: Here's the updated log after making those changes.

Code: 
15:33:45: Open Broadcaster Software v0.552b - 32bit (´・ω・｀)
15:33:45: -------------------------------
15:33:45: CPU Name: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
15:33:45: CPU Speed: 3392MHz
15:33:45: Physical Memory:  4095MB Total, 4095MB Free
15:33:45: stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
15:33:45: monitor 1: pos={0, 0}, size={1920, 1080}
15:33:45: monitor 2: pos={1920, 0}, size={1920, 1080}
15:33:45: Windows Version: 6.1 Build 7601 S
15:33:45: Aero is Disabled
15:33:45: -------------------------------
15:33:45: OBS Modules:
15:33:45: Base Address     Module
15:33:45: 01300000         OBS.exe
15:33:45: 662F0000         OBSApi.dll
15:33:45: 73480000         DShowPlugin.dll
15:33:45: 71C10000         GraphicsCapture.dll
15:33:45: 70470000         NoiseGate.dll
15:33:45: 70450000         PSVPlugin.dll
15:33:45: ------------------------------------------
15:33:45: Adapter 1
15:33:45:   Video Adapter: NVIDIA GeForce GTX 660 
15:33:45:   Video Adapter Dedicated Video Memory: 2086993920
15:33:45:   Video Adapter Shared System Memory: 2147807232
15:33:45: =====Stream Start: 2013-08-22, 15:33:45===============================================
15:33:45:   Multithreaded optimizations: On
15:33:45:   Base resolution: 1920x1080
15:33:45:   Output resolution: 1280x720
15:33:45: ------------------------------------------
15:33:45: Loading up D3D10 on NVIDIA GeForce GTX 660...
15:33:45: Playback device Default
15:33:45: ------------------------------------------
15:33:45: Using desktop audio input: Headset Earphone (Razer Kraken 7.1)
Warning -- MMDeviceAudioSource::Initialize(0): Could not initialize audio client, result = 88890008

Error: Cannot initialize desktop audio sound, more info in the log file.
 
G

GIFBluehawk

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

Does anybody have a possible answer to this? It's pretty frustrating. :(
 
R

R1CH

Forum Admin
Developer
Re: Error 88890008 Problem with new Razer Kraken headset?

Try 16 bit 44100 Khz stereo as the shared format.
 
K

Kharay

Member
Re: Error 88890008 Problem with new Razer Kraken headset?

Just switch it to 16-bit 44.1 Khz with Exclusive Mode off, like before but for 16-bit 44.1 Khz this time.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Re: Error 88890008 Problem with new Razer Kraken headset?

For some reason that error, 88890008, is AUDCLNT_E_UNSUPPORTED_FORMAT, which really shouldn't be happening because the audio client requests what format to use from the device itself rather than specifying its own format. Does that thing use special drivers or something? Something really weird is going on here.
 
M

Mythiasis

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

Having the exact same issue today after getting my new Razer Kraken 7.1 headset.
 
G

GIFBluehawk

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

It's possible, as the drivers of the Kraken are downloaded and installed both via Windows and by Razer's own program, Razer Synapse 2.0.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Re: Error 88890008 Problem with new Razer Kraken headset?

I or someone may need to get in contact with razer or something if they're using their own drivers. I think this may be a bug with their drivers, because the code uses the audio format given by the device/driver itself, so I think there's definitely some bug with the drivers. Again AUDCLNT_E_UNSUPPORTED_FORMAT should just not be happening while attempting to do loopback audio recording on the device's output.
 
G

GIFBluehawk

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

Alright, thanks. Please let me know what they say, if/when you contact them. Appreciate all the support. OBS, for me, is the best streaming program for me, and I'd love to be able to continue using it for my streaming needs. You guys are awesome. :)
 
D

drhino

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

Just a quick question with the person that has the Kraken...Have you downloaded the new Synapse 2.0 updater that will d/l any patches to the drivers? If not the standard drivers need updating. http://www.razerzone.com/synapse2 The razer deathadder and marauder setups can give that error if the synapse is not updated even though they are not audio peripherals. Wierd but it worked on my equipment for my laptop. Pretty common for all computers with or without OBS for Razer products.

Also as a suggestion, depending on your sound card or special graphics card like a Gtx- model or similar, that might need to be updated too to update the correlations of sound and the programs you are using. Just a suggestion. I know nothing in terms of OBS but figured I'd throw that out there.
 
G

GIFBluehawk

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

I'll try all of those suggestions drhino. I know for sure my GTX 660 is up-to-date, and I'm pretty sure Synapse is as well, but it never hurts to check. :) I'll post with the results.
 
G

GIFBluehawk

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

Everything was already up-to-date except for one thing that I was able to update, but I still received the same error from OBS.

Code: 
19:22:58: Open Broadcaster Software v0.552b - 32bit (´・ω・｀)
19:22:58: -------------------------------
19:22:58: CPU Name: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
19:22:58: CPU Speed: 3392MHz
19:22:58: Physical Memory:  4095MB Total, 4095MB Free
19:22:58: stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
19:22:58: monitor 1: pos={0, 0}, size={1920, 1080}
19:22:58: monitor 2: pos={1920, 0}, size={1920, 1080}
19:22:58: Windows Version: 6.1 Build 7601 S
19:22:58: Aero is Disabled
19:22:58: -------------------------------
19:22:58: OBS Modules:
19:22:58: Base Address     Module
19:22:58: 01200000         OBS.exe
19:22:58: 57A30000         OBSApi.dll
19:22:58: 73CC0000         DShowPlugin.dll
19:22:58: 73CA0000         GraphicsCapture.dll
19:22:58: 73C80000         NoiseGate.dll
19:22:58: 73C60000         PSVPlugin.dll
19:22:58: ------------------------------------------
19:22:58: Adapter 1
19:22:58:   Video Adapter: NVIDIA GeForce GTX 660 
19:22:58:   Video Adapter Dedicated Video Memory: 2086993920
19:22:58:   Video Adapter Shared System Memory: 2147807232
19:22:58: =====Stream Start: 2013-08-26, 19:22:58===============================================
19:22:58:   Multithreaded optimizations: On
19:22:58:   Base resolution: 1920x1080
19:22:58:   Output resolution: 1280x720
19:22:58: ------------------------------------------
19:22:58: Loading up D3D10 on NVIDIA GeForce GTX 660...
19:22:58: Playback device Default
19:22:58: ------------------------------------------
19:22:58: Using desktop audio input: Headset Earphone (Razer Kraken 7.1)
Warning -- MMDeviceAudioSource::Initialize(0): Could not initialize audio client, result = 88890008

Error: Cannot initialize desktop audio sound, more info in the log file.
 
G

gtrmtb

New Member
Re: Error 88890008 Problem with new Razer Kraken headset?

I'm having the exact same problem! I was looking for how to fix this for a long time. The solution is quite simple. I use Ccleaner, so I will tell the example of the program. Go to Ccleaner -> Tools ->StartUp, looking Kraken launcher and disable it. Restart your computer. That's it! After doing all the above, OBS began to work correctly with the Kraken!I hope I have helped you solve the problem with the Kraken.

P.S. Do not judge strictly for my english. I am a simple Russian guy who was a bit forgotten the language, but wants to help=)
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Re: Error 88890008 Problem with Razer Kraken headset? [solve

Wanted to update this thread; I'm probably going to try contacting razer on this or something, not sure if I'll be able to get through or not though. I'm almost totally certain this is a problem with their drivers that is preventing what is known as "WASAPI loopback recording", and that this is not actually OBS' fault.

If any of you guys do as well, you might want to tell them that I said:
"IAudioClient::Initialize is returning AUDCLNT_E_UNSUPPORTED_FORMAT even with the format returned by IAudioClient::GetMixFormat, which is the default format suggested for use with IAudioClient::Initialize. This error has never happened with any other sound devices in the year this application has been available"

Also, if anybody has time to test some workarounds, come by chat some time (say my name to get my attention if I'm not sleeping), and I will try to experiment to make a workaround.
 
G

GIFBluehawk

New Member
Re: Error 88890008 Problem with Razer Kraken headset? [solve

Thanks for the quick response, Jim. I'm going to try gtrmtb's solution and see if it works, if not, I'll contact Razer and await word either from you or them. Thanks for all the support, you guys are awesome. :)
 
Krazy

Krazy

Town drunk
Re: Error 88890008 Problem with Razer Kraken headset? [solve

For anyone having this issue, please stop by the IRC webchat and ask for Jim- (located in the upper right hand corner of the forums, the red icon with white chat bubbles)

He may have figured out a possible workaround that he would like people to try.
 
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