Bug Report Elgato Game Capture Freezes in OBS

[DarKris]

So I just started streaming again and I use an Elgato Game Capture HD and I use OBS to add my Webcam and overlay. Every-time I stream using OBS at the max bitrate for Twitch (3500 kbps) and my stream lags and game capture through OBS freezes and I have to restart OBS. I did a test stream using the native EGC software at the same bitrate and it did not freeze at all. Has anyone had this happen to them and if so, is there a fix for this issue?

 

[Lain]

May we see a log file?

 

[DarKris]

Ok here is one when I first started:

 

[Lain]

Everything seems to be in order in the log file. Have you tried the different encoders to see if that's effecting things at all?

 

[DarKris]

I was using Nvidia NVENC and standard x264 encoding. Both times the game capture freezes

 

[Lain]

Does it only happen with the elgato?

 

[DarKris]

Yes, only elgato freezes. Also I have not had this problem in the past at all. This problem occurred all within the course of a day.

 

[Lain]

If it's only happening just now, then have you perhaps tried restarting the computer? Might not be the best suggestion, but I'm unfortunately not entirely sure.

 

[DarKris]

It's been happening for a while now. I checked OBS while I tried recording and it says "Warning: taking too long to encode" so I don't know if it's a hardware issue. I have been using OBS for months now and haven't had this problem occur before.

 

[Lain]

If you get that message then that means the encoder is struggling (usually it would be due to lack of CPU usage but you're using nvenc so I don't know why it's saying that)

 

[DarKris]

So it must be a hardware issue, I don't know why though. It's been working fine all up to this point.

EDIT: I believe I fixed the problem. CPU/GPU were being throttled due to overheating.