dropping frames - please help

[w.jennifer]

Good Morning,
We have been having issues with frames dropping. Each week we stream a church service to facebook. Last week I changed the format from 1080 to 720, which seemed to help. This week, the dropped frames were back. Here are log files from the last 2 weeks.

https://obsproject.com/logs/5PYDOdm2zpEealZE

https://obsproject.com/logs/BhEiawJ8pzRGP24R

Please advise if I need to change something in OBS or is it possibly our network.
Thanks!
Jennifer

 

[FerretBomb]

11:19:03.350: Output 'simple_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 11036 (3.9%)

Your connection simply cannot maintain the speeds necessary for a smooth stream.
You ARE using a Killer network card (which are known to cause problems); refer to this thread and its instructions on how to uninstall all the Killer crapware and just use the basic driver. Otherwise, it's your connection causing the issue, and there's nothing OBS can really do. You'll have to contact your ISP and hope they can get it sorted.

The unfortunate Fun(tm) part about internet connections is that 95% of your connection is entirely out of your control. If someone down the line between you and the server you're trying to reach starts having a problem, you start having a problem, even without changing anything.