I have been actively dropping frames for over 2 months now. Mostly it drops around 1-3% everytime I stream. It's not horrendously bad most of the time but it CAN d/c me on occasion and it's just plain distracting.
So here's the history of the problem. At the beginning for a time, my connection was so bad it would stay in the red entirely and fluctuate. I'm not trying to plug myself but here's a video I made of the internet at it's worse. I made it into something humorous at the time (it plays Queen) but notice how horrible it was? It starts getting bad at about 1 minute:
http://www.twitch.tv/thatsfairzack/v/6014500
Keep in mind the above is NOT happening anymore. It's not that extreme anymore.
Eventually a Cox guy came out and "fixed" it by replacing a wire he said looked chewed up. It stayed perfectly connected at all times....for about 2 hours. Then it started dropping. But not like in the video. Just kind of periodic. And it's been doing it ever since. Like it'll go out for a few seconds then stick back and be fine for a random period of time. Some frame frops are worse. This went on for 2 months. I had about 7 different Cox technicians come out and barely do anything. Claimed everything was fine even though the headquarter people I called clearly said I was losing Packets. BTW i'm directly connected to my modem.
Every technician would do anything, but one did say I might have been throttled. Not true. Then another guy said it was my Modem. Replaced it. Same problem. And finally our cable and internet went completely down for 2 whole days. Finally we get a guy in, he tests EVERYTHING, internet and cable, replaced a whole line who said it had water in it and said everything looked fine. Next day I streamed for 2 hours, and had no dropping. Tonight, I had over 2k frames drop periodic just like before. Here's the log on my most recent stream:
https://gist.github.com/b2feef81c31b8e5a496e
My computer is basically brand new. I bought it back in Febuary. Temperatures sit around 45-60 degrees C when streaming and about 25-30 when idle. I stream at 1.7k min - 2k max and 1280 x 720 resolution. Regardless if I lower it, it will still drop frames at some point. Here is my internet speeds:
http://www.speedtest.net/result/4548046688.png
I stream on the Dallas Texas server. I'm from New Orleans Louisiana, so it only made sense. Here is my log from the twitch server test:
http://i.imgur.com/elnvcQN.png
I've tried switching servers before. Only to Virginia though a while back (not recently) before I had a lot of fixes and it still dropped. I don't exactly know how to read that test so i'm not sure what it's telling me. I ran a 30 second test on US and other servers only.
I'm at a loss of what to do next. I feel like i've called Cox way too much and they are just a waste of time. Whenever I called for the internet issues, the techs would say that the headquarter people do not know what they are talking about and there is no packet loss, even though the HQ says I do. I do not believe it's hardware and i'm just kind of at my last straw on what I can do or get Cox to do. Unless of course someone here can identify this annoying troubling problem for me and possibly offer me a solution. Other than that, I don't know what to do or what I can do anymore.
Sorry about the long post or rant. I know most people will just tell me to keep complaining at Cox but it's just not working anymore. I'm trying to rule EVERYTHING I can out. And I want to make sure this isn't an OBS related issue or something. And I want to see if there's anyone out there who can possibly give me a solution, OBS or locally. Any information helps.
So here's the history of the problem. At the beginning for a time, my connection was so bad it would stay in the red entirely and fluctuate. I'm not trying to plug myself but here's a video I made of the internet at it's worse. I made it into something humorous at the time (it plays Queen) but notice how horrible it was? It starts getting bad at about 1 minute:
http://www.twitch.tv/thatsfairzack/v/6014500
Keep in mind the above is NOT happening anymore. It's not that extreme anymore.
Eventually a Cox guy came out and "fixed" it by replacing a wire he said looked chewed up. It stayed perfectly connected at all times....for about 2 hours. Then it started dropping. But not like in the video. Just kind of periodic. And it's been doing it ever since. Like it'll go out for a few seconds then stick back and be fine for a random period of time. Some frame frops are worse. This went on for 2 months. I had about 7 different Cox technicians come out and barely do anything. Claimed everything was fine even though the headquarter people I called clearly said I was losing Packets. BTW i'm directly connected to my modem.
Every technician would do anything, but one did say I might have been throttled. Not true. Then another guy said it was my Modem. Replaced it. Same problem. And finally our cable and internet went completely down for 2 whole days. Finally we get a guy in, he tests EVERYTHING, internet and cable, replaced a whole line who said it had water in it and said everything looked fine. Next day I streamed for 2 hours, and had no dropping. Tonight, I had over 2k frames drop periodic just like before. Here's the log on my most recent stream:
https://gist.github.com/b2feef81c31b8e5a496e
My computer is basically brand new. I bought it back in Febuary. Temperatures sit around 45-60 degrees C when streaming and about 25-30 when idle. I stream at 1.7k min - 2k max and 1280 x 720 resolution. Regardless if I lower it, it will still drop frames at some point. Here is my internet speeds:
http://www.speedtest.net/result/4548046688.png
I stream on the Dallas Texas server. I'm from New Orleans Louisiana, so it only made sense. Here is my log from the twitch server test:
http://i.imgur.com/elnvcQN.png
I've tried switching servers before. Only to Virginia though a while back (not recently) before I had a lot of fixes and it still dropped. I don't exactly know how to read that test so i'm not sure what it's telling me. I ran a 30 second test on US and other servers only.
I'm at a loss of what to do next. I feel like i've called Cox way too much and they are just a waste of time. Whenever I called for the internet issues, the techs would say that the headquarter people do not know what they are talking about and there is no packet loss, even though the HQ says I do. I do not believe it's hardware and i'm just kind of at my last straw on what I can do or get Cox to do. Unless of course someone here can identify this annoying troubling problem for me and possibly offer me a solution. Other than that, I don't know what to do or what I can do anymore.
Sorry about the long post or rant. I know most people will just tell me to keep complaining at Cox but it's just not working anymore. I'm trying to rule EVERYTHING I can out. And I want to make sure this isn't an OBS related issue or something. And I want to see if there's anyone out there who can possibly give me a solution, OBS or locally. Any information helps.