Question / Help Disconnected by server (within 5-15 sec of Streaming)

[x3n0x1d3]

Hi, I've been using OBS for a while now and trying to do my thing and all, blah blah blah...

But I'm currently constantly being disconnected within seconds (maybe around 5-15 seconds) and I can't figure out my problem. At all. I've tried following the tutorials on the stickied thread above, but unless I missed something, it hasn't helped me.

But, I did keep in mind to provide a log--my latest log--which sums up exactly what I've been going through. The Dropped Frames begins from 0 and just goes up to anywhere from 100-300 and BAM-- 0kbps..... Disconnected by server.

I've tried lowering my bitrate and buffer size and the issue persists.

 

[Harold]

Did you reset your stream key in the twitch dashboard and re-enter the new one in OBS yet?

 

[dping]

Hi, I've been using OBS for a while now and trying to do my thing and all, blah blah blah...

But I'm currently constantly being disconnected within seconds (maybe around 5-15 seconds) and I can't figure out my problem. At all. I've tried following the tutorials on the stickied thread above, but unless I missed something, it hasn't helped me.

But, I did keep in mind to provide a log--my latest log--which sums up exactly what I've been going through. The Dropped Frames begins from 0 and just goes up to anywhere from 100-300 and BAM-- 0kbps..... Disconnected by server.

I've tried lowering my bitrate and buffer size and the issue persists.

Third party firewalls/antimalware software sometimes do this. and I'm not talking about the one that comes with windows. windows defender and firewall are fine with OBS.

 

[x3n0x1d3]

Did you reset your stream key in the twitch dashboard and re-enter the new one in OBS yet?

yes, many times (not consecutively, of course)

 

[x3n0x1d3]

I'm curious if my ISP is cutting me off, as I'm only paying for up to 5mbps upload, but I could just pay for a higher rate.
But then again, I'd rather not do something like that unless that's the actual issue.

 

[dping]

I'm curious if my ISP is cutting me off, as I'm only paying for up to 5mbps upload, but I could just pay for a higher rate.
But then again, I'd rather not do something like that unless that's the actual issue.

http://www.teamliquid.net/forum/tech-support/478845-twitchtest-twitch-bandwidth-tester

run this test for your region and post a screenshot of the results.

 

[x3n0x1d3]

Interesting results, lol. I live in near TX so thats what I usually use anyway.
http://puu.sh/kRjyW.png <- the Twitch Bandwidth Test

Also, I've used this program to try other servers out.
http://puu.sh/kRjKH.png

 

[Harold]

The latency checker does just that. Check latency.
It's not a good metric to determine if you can stream or not.

 

[x3n0x1d3]

http://puu.sh/kRkht.jpg

This hasn't happened before; I know that the speedtest.net tool isn't at all accurate in determining your consistent speeds, but it's unable to even begin the upload check. Do you guys think it's just my ISP...?

 

[dping]

http://puu.sh/kRkht.jpg

This hasn't happened before; I know that the speedtest.net tool isn't at all accurate in determining your consistent speeds, but it's unable to even begin the upload check. Do you guys think it's just my ISP...?

or some sort of third party antimalware or firewall on your PC. check programs and features in control panel and see whats there.

 

[x3n0x1d3]

Okay I ran ComboFix, rkill, Malwarebytes, ran a virus scan, and rebooted my PC. I bought 2 Cat6 cables last night, one to connect my router to my cable modem, and a longer one to connect to my PC via the router. I've checked multiple times if it's the router by taking it out of the equation--and I just now did it again just to make sure. It's not the router.

Nothing except Malwarebytes actually detected anything, but it claimed it wasn't malware ( http://puu.sh/kRqyR.png ) I removed them as they were "unwanted" anyhow.

This is really stressing me out--though I'm desperately trying to keep cool about it--and I cannot figure out what the problem is. I continuously drop frames until it disconnects my stream entirely.

Here's a quick step-by-step image chain of what it shows from starting a stream towards the disconnect (takes around ~5-10 seconds):

(If for some reason those aren't viewable, here are the puush links below)
http://puu.sh/kRplS.png
http://puu.sh/kRpvt.png
http://puu.sh/kRpzn.png
http://puu.sh/kRpAT.png
http://puu.sh/kRpBJ.png

This hasn't been happening too often except for starting a couple of days ago (though it does happen occassionally regardless--I have no idea why) and I'm usually way in the green (say ~2000-3500 kb/s)

 

[dping]

Okay I ran ComboFix, rkill, Malwarebytes, ran a virus scan, and rebooted my PC. I bought 2 Cat6 cables last night, one to connect my router to my cable modem, and a longer one to connect to my PC via the router. I've checked multiple times if it's the router by taking it out of the equation--and I just now did it again just to make sure. It's not the router.

Nothing except Malwarebytes actually detected anything, but it claimed it wasn't malware ( http://puu.sh/kRqyR.png ) I removed them as they were "unwanted" anyhow.

This is really stressing me out--though I'm desperately trying to keep cool about it--and I cannot figure out what the problem is. I continuously drop frames until it disconnects my stream entirely.

Here's a quick step-by-step image chain of what it shows from starting a stream towards the disconnect (takes around ~5-10 seconds):

View attachment 10444
View attachment 10445
View attachment 10446
View attachment 10448
View attachment 10447

(If for some reason those aren't viewable, here are the puush links below)
http://puu.sh/kRplS.png
http://puu.sh/kRpvt.png
http://puu.sh/kRpzn.png
http://puu.sh/kRpAT.png
http://puu.sh/kRpBJ.png

This hasn't been happening too often except for starting yesterday (though it does happen occassionally regardless--I have no idea why) and I'm usually way in the green (say ~2000-3500 kb/s)

the problem is that one of those programs you are using is blocking OBS inherently, uninstall them one at a time, reboot then try OBS. OR just uninstall them all. Windows defender and firewall are both very sufficient to keep your system safe. just do a full scan once a week.

 

[x3n0x1d3]

I'll try that out since I can just redownload them given a reason to; but I cannot understand how programs I've had on my computer for over a year could inherently block OBS out of the blue (especially when I hadn't even ran them in a long time (therefor I just did updates on them as of using them just now)

Also-- would a redownload of OBS be of any chance of fixing this problem either?

 

[R1CH]

Most likely a problem with your ISP, your upload looks broken.

 

[dping]

I'll try that out since I can just redownload them given a reason to; but I cannot understand how programs I've had on my computer for over a year could inherently block OBS out of the blue (especially when I hadn't even ran them in a long time (therefor I just did updates on them as of using them just now)

Also-- would a redownload of OBS be of any chance of fixing this problem either?

Not usually.

 

[x3n0x1d3]

All I did was uninstall Malwarebytes and this is what I'm getting already-- a somewhat unsteady increase

http://puu.sh/kRsOi.png

But who's to say how long this will last--so far I've been able to stream for 1 minute (rather than the previous 5-15 sec)

 

[x3n0x1d3]

As the problem SEEMS to be fixed so far... and I hope for good, I sincerely thank you guys for your continued help; I'm going to see how this goes for now!

 

[dping]

As the problem SEEMS to be fixed so far... and I hope for good, I sincerely thank you guys for your continued help; I'm going to see how this goes for now!

Just FYI, R1ch could be right that its your ISP and its a coicidence about it working right after you uninstall.

either way, did you uninstall ComboFix and rkill?

 

[x3n0x1d3]

either way, did you uninstall ComboFix and rkill?

Actually, no. It was next in my list of things to remove, but as this helped out a lot (streaming for 8 minutes now with no real problems), I kind of stopped removing things. But if the problem occurs yet again, I WILL IN FACT remove rkill and ComboFix (they're easy to red/l anyways if I need them!

 

[x3n0x1d3]

Okay, lol. I lasted about 9~10 minutes and then my Dropped Frames slowly but surely began rising again and disconnected. I decided to take the full advice of removing ComboFix and rkill, and I seem to be streaming OKAY (goes from red to green ping, red being the favored) and constantly dropping frames still. I went live once again, and it lasted about 6 minutes. I'm quite afraid that my ISP is bandwidth throttling me.

I currently use Cox's Preferred Package, and I'm considering upgrading to increase my upload rate, but I've been uncertain if I could resolve this issue some other way.

Ultimate Package
Maximum upload speed 20 Mbps
Maximum upload speed with PowerBoost 25 Mbps

Premier Package
Maximum upload speed 10 Mbps
Maximum upload speed with PowerBoost 13 Mbps

Preferred Package
Maximum upload speed 5 Mbps <-- what I'm using
Maximum upload speed with PowerBoost 6 Mbps

Now, I'm not trying to advertise anything whatsoever; my goal here is to figure out if my last resort (paying more money) is the only solution here to fix my streaming issues. (BTW so far I'm @ 14 minutes on stream, but it WILL cut out eventually)

I'm not asking you guys to tell me what I should do myself, but I WOULD like to ask you to put yourself in my shoes. If you were having these issues, and all of these potential solutions weren't solving the problem, would you upgrade? (I'm assuming to the Ultimate Package, because that's what I would do)

I'm just very afraid that if the problem is NOT the ISP, then I've waste my money on something I really didn't need (I think? pretty sure upload is very important for streaming lolololol)

Thanks guys, I really appreciate your help.