Bug Report Crashing with USB Headset

Kirra

New Member
Only during stream and usually after at least a half hour to hour, sound in headset will disappear, stream crashes and OBS will freeze and after about 30 seconds OBS will pop up saying it has crashed.
Once its started though if I try to boot stream back up it'll happen again in less time, anywhere from 30 minutes to just 2 minutes. Not sure if maybe just too much power being used while streaming and gaming and power to USB ports is just shutting off? I do have the port the headset is in set to no be allowed to be turned off but could be more of a issue than just that.

Have to unplug and plug headset back in to get sounds back.

Doesn't have the same issue when connected with 3.5mm Speakers or HyperX Cloud 1 headset which is 3.5mm as well.
Not sure if maybe its the headset or an issue with my USB ports.

HyperX Cloud II Headset
ASUS Crosshair IV Formula
AMD 1090T @ 3.9ghz
nvidia EVGA Geforce 980 Ti
Hyperx FuryX 8GB Ram @ 1600mhz

OBS ver 0.655b

Any help would be great! This headsets great but kinda hard to use them if stream crashes and sound stops often.


Code:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 00007FF85E350262 (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.655b
Windows version: 6.2 (Build 9200)
CPU: AMD Phenom(tm) II X6 1090T Processor

Crashing thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000EF9300F268 00007FF85E350262 00007FF841150C60 0000000000007531 000000EF9300F1C8 000000EF9300F309 kernelbase.dll!0x7ff85e350262
000000EF9300F270 00007FF8411214B3 000000EF930E0D20 00007FF6851A6400 000000EF930E0D20 00007FF800000002 obsapi.dll!OSTerminateThread+0x33
000000EF9300F2A0 00007FF6850EE741 000000EF9300F4C0 0000000000000000 000000EF93530000 0000000000000000 obs.exe!OBS::Stop+0x1e1
000000EF9300F370 00007FF68511DCA1 0000000000000000 00007FF85ED0EC16 0000000000000000 0000000000000001 obs.exe!OBS::OBSProc+0x2191
000000EF9300F5C0 00007FF85ED000DC 000000EF93A20A90 00007FF68511BB10 0000000000030B32 00007FF684D0E800 user32.dll!0x7ff85ed000dc
000000EF9300F6B0 00007FF85ECFFC07 000000EF93104E90 0000000000000000 0000000000000001 0000000000000000 user32.dll!0x7ff85ecffc07
000000EF9300F730 00007FF85ED0212F 00000000000F0AFD 000000EF9300F890 000000EF93104E90 000000EF93104E90 user32.dll!0x7ff85ed0212f
000000EF9300F790 00007FF6850DD84A 0000000000000000 00007FF6850B0000 0000000000000000 0000000000000000 obs.exe!WinMain+0xb6a
000000EF9300FD50 00007FF68515E730 0000000000000000 00007FF68515E5D4 00007FF684D06000 0000000000000000 obs.exe!__tmainCRTStartup+0x148
000000EF9300FD90 00007FF85E8E2D92 00007FF85E8E2D70 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ff85e8e2d92
000000EF9300FDC0 00007FF861089F64 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ff861089f64

Video thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000EFAD7CF308 00007FF86111353A 0000000000000002 00007FF841127882 0000000000000002 00007FF800000001 ntdll.dll!0x7ff86111353a
000000EFAD7CF310 00007FF85E2B415F 0000000001FCA055 000000EF95675AD8 000006F300000000 0000000000000224 kernelbase.dll!0x7ff85e2b415f
000000EFAD7CF3B0 00007FF6850F58ED 00007FF6850F21C0 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureLoop+0x1c3d
000000EFAD7CF840 00007FF6850F21C9 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureThread+0x9
000000EFAD7CF870 00007FF85E8E2D92 00007FF85E8E2D70 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ff85e8e2d92
000000EFAD7CF8A0 00007FF861089F64 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ff861089f64

Encode thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000EFAD6CFBD0 00007FF8610DBA22 0000000000000000 0000000000034C03 00000000006D6A49 0000000000000370 ntdll.dll!0x7ff8610dba22

A minidump was saved to C:\Users\Brooks\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-09-13_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address                      Module
 

Attachments

  • OBSCrashDump2015-09-13_1.dmp
    806.7 KB · Views: 26
Last edited:

Kirra

New Member
Sorry, just bumping cause this happen constantly and can't seem to track what it is.

Its not my usb ports apparently, Steelseries Siberia V2 headset works no problem for hours, no OBS crashes.
 

Meteur7

New Member
Fault address: 00007FF85E350262 (c:\windows\system32\kernelbase.dll)

I also get this when using Realtek HD Audio (speakers into front port on PC)
 

Kirra

New Member
Just wanted to update.

Think it is a driver issue. Uninstalled in device manager, rebooted and reinstalled and so far I haven't had the issue after a few hours of streaming.
 
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