Bug Report Crashing on stop Preview

[itsportspe]

I set everything up for Twitch exactly like the website specified. I click preview, but a preview doesn't show. after 2 minutes a preview shows, but it's extremely choppy, and when I click stop preview the program crashes. Here is the most recent dump file.

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\syswow64\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 755C3219 (c:\windows\syswow64\kernelbase.dll)
OBS version: Open Broadcaster Software v0.584b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0058F1C4 755C3219 000004A0 00007530 00001395 000201E8 kernelbase.dll!0x755c3219
0058F1D8 00289E04 001E0000 002A58E6 00000000 002A4E20 obs.exe!OBS::Stop+0x84
0058F218 0028868A 00000000 002A4E20 00000000 00000000 obs.exe!OBS::ToggleCapturing+0x1a
0058F220 002A58E6 0002020E 00000111 00001395 000201E8 obs.exe!OBS::OBSProc+0xac6
0058F2F8 76D16238 002A4E20 0002020E 00000111 00001395 user32.dll!0x76d16238
0058F324 76D168EA 00000000 002A4E20 0002020E 00000111 user32.dll!0x76d168ea
0058F39C 76D1CD1A 00D5DEA0 00000000 002A4E20 00001395 user32.dll!0x76d1cd1a
0058F3E0 76D1CD81 0002020E 00000111 00001395 000201E8 user32.dll!0x76d1cd81
0058F404 73B44601 00949EB0 00000000 000201E8 00949EB0 comctl32.dll!0x73b44601
0058F424 73B44663 54010000 00000001 00000000 73ACB495 comctl32.dll!0x73b44663
0058F440 73B444ED 000201E8 00000202 00000000 000B0024 comctl32.dll!0x73b444ed
0058F4A0 76D16238 73ACB495 000201E8 00000202 00000000 user32.dll!0x76d16238
0058F4CC 76D168EA 00000000 73ACB495 000201E8 00000202 user32.dll!0x76d168ea
0058F544 76D17D31 73ACB495 00000000 0058F5D8 76D32292 user32.dll!0x76d17d31
0058F5A4 76D17DFA 0058F65C 656C0E00 000202A5 76D17E92 user32.dll!0x76d17dfa
0058F5B4 76D32292 0002020E 00000000 00000000 00000000 user32.dll!0x76d32292
0058F5E0 0027F648 00260000 00000000 00912DBD 00000001 obs.exe!WinMain+0x8a8
0058FAA0 002E4D09 FFFDE000 0058FB74 77869F72 FFFDE000 obs.exe!strstr+0x1c9
0058FB30 76E2336A FFFDE000 77CFD486 00000000 00000000 kernel32.dll!0x76e2336a
0058FB3C 77869F72 002E4D5C FFFDE000 00000000 00000000 ntdll.dll!0x77869f72
0058FB7C 77869F45 002E4D5C FFFDE000 00000000 00000000 ntdll.dll!0x77869f45

A minidump was saved to C:\Users\admin\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-12-11_3.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[Lain]

Could I see a regular log file with that? I probably know where it's crashing. It probably happened because you tried to use settings your computer can't handle in this case. You should also provide that dump file as well if possible, zipped and attached to the post.

 

[itsportspe]

I found 4 log files. I'll post them all here.
File 1

01:08:00: Settings::Video: Disabling Aero
01:22:42: Settings::Video: Enabling Aero
01:38:21: Open Broadcaster Software v0.584b - 32bit (´・ω・｀)
01:38:21: -------------------------------
01:38:21: CPU Name: Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz
01:38:21: CPU Speed: 3167MHz
01:38:21: Physical Memory:  4095MB Total, 3208MB Free
01:38:21: stepping id: 10, model 23, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 2, total cores 2
01:38:21: monitor 1: pos={1920, 0}, size={1920, 1080}
01:38:21: monitor 2: pos={0, 0}, size={1920, 1080}
01:38:21: Windows Version: 6.1 Build 7601 S
01:38:21: Aero is Enabled
01:38:21: -------------------------------
01:38:21: OBS Modules:
01:38:21: Base Address     Module
01:38:21: 00A40000         OBS.exe
01:38:21: 60870000         OBSApi.dll
01:38:21: 60840000         DShowPlugin.dll
01:38:21: 6BB30000         GraphicsCapture.dll
01:38:21: 68870000         NoiseGate.dll
01:38:21: 622A0000         PSVPlugin.dll
01:38:21: ------------------------------------------
01:38:21: Adapter 1
01:38:21:   Video Adapter: ATI Radeon HD 4800 Series
01:38:21:   Video Adapter Dedicated Video Memory: 1062211584
01:38:21:   Video Adapter Shared System Memory: 3232690176
01:38:21:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
01:38:21:   Video Adapter Output 2: pos={1920, 0}, size={1920, 1080}, attached=true
01:38:21: =====Stream Start: 2013-12-11, 01:38:21===============================================
01:38:21:   Multithreaded optimizations: On
01:38:21:   Base resolution: 1662x915
01:38:21:   Output resolution: 1660x914
01:38:21: ------------------------------------------
01:38:21: Loading up D3D10 on ATI Radeon HD 4800 Series...
01:38:22: ------------------------------------------
01:38:22: Audio Format: 48000hz
01:38:22: Playback device Default
01:38:22: ------------------------------------------
01:38:22: Using desktop audio input: Headset (Playback) (2- Creative HS-1200 Headset)
01:38:22: Using Window Capture
01:38:22: Scene buffering time set to 400
01:38:22: MMDeviceAudioSource: Frequency for device 'Headset (Playback) (2- Creative HS-1200 Headset)' is 352800, samples per sec is 44100
01:39:23: Total frames encoded: 0, total frames duplicated: 0 (-1.#J%)
01:39:53: WARNING: Forcibly terminating a thread after 30000 ms timeout!
[/list]

File 2
[list]
01:41:10: Open Broadcaster Software v0.584b - 32bit (´・ω・｀)
01:41:10: -------------------------------
01:41:10: CPU Name: Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz
01:41:10: CPU Speed: 3167MHz
01:41:10: Physical Memory:  4095MB Total, 3190MB Free
01:41:10: stepping id: 10, model 23, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 2, total cores 2
01:41:10: monitor 1: pos={1920, 0}, size={1920, 1080}
01:41:10: monitor 2: pos={0, 0}, size={1920, 1080}
01:41:10: Windows Version: 6.1 Build 7601 S
01:41:10: Aero is Enabled
01:41:10: -------------------------------
01:41:10: OBS Modules:
01:41:10: Base Address     Module
01:41:10: 00B30000         OBS.exe
01:41:10: 61510000         OBSApi.dll
01:41:10: 62400000         DShowPlugin.dll
01:41:10: 6BB30000         GraphicsCapture.dll
01:41:10: 68870000         NoiseGate.dll
01:41:10: 623E0000         PSVPlugin.dll
01:41:10: ------------------------------------------
01:41:10: Adapter 1
01:41:10:   Video Adapter: ATI Radeon HD 4800 Series
01:41:10:   Video Adapter Dedicated Video Memory: 1062211584
01:41:10:   Video Adapter Shared System Memory: 3232690176
01:41:10:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
01:41:10:   Video Adapter Output 2: pos={1920, 0}, size={1920, 1080}, attached=true
01:41:10: =====Stream Start: 2013-12-11, 01:41:10===============================================
01:41:10:   Multithreaded optimizations: On
01:41:10:   Base resolution: 1662x915
01:41:10:   Output resolution: 1660x914
01:41:10: ------------------------------------------
01:41:10: Loading up D3D10 on ATI Radeon HD 4800 Series...
01:41:10: ------------------------------------------
01:41:10: Audio Format: 48000hz
01:41:10: Playback device Default
01:41:10: ------------------------------------------
01:41:10: Using desktop audio input: Headset (Playback) (2- Creative HS-1200 Headset)
01:41:10: Using Window Capture
01:41:10: Scene buffering time set to 400
01:41:10: MMDeviceAudioSource: Frequency for device 'Headset (Playback) (2- Creative HS-1200 Headset)' is 352800, samples per sec is 44100
01:41:12: Total frames encoded: 0, total frames duplicated: 0 (-1.#J%)
[/list]

File 3
[list]
01:43:07: Settings::Video: Enabling Aero
01:43:12: Open Broadcaster Software v0.584b - 32bit (´・ω・｀)
01:43:12: -------------------------------
01:43:12: CPU Name: Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz
01:43:12: CPU Speed: 3167MHz
01:43:12: Physical Memory:  4095MB Total, 3217MB Free
01:43:12: stepping id: 10, model 23, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 2, total cores 2
01:43:12: monitor 1: pos={1920, 0}, size={1920, 1080}
01:43:12: monitor 2: pos={0, 0}, size={1920, 1080}
01:43:12: Windows Version: 6.1 Build 7601 S
01:43:12: Aero is Enabled
01:43:12: -------------------------------
01:43:12: OBS Modules:
01:43:12: Base Address     Module
01:43:12: 00150000         OBS.exe
01:43:12: 61510000         OBSApi.dll
01:43:12: 62400000         DShowPlugin.dll
01:43:12: 68870000         GraphicsCapture.dll
01:43:12: 6BB30000         NoiseGate.dll
01:43:12: 623E0000         PSVPlugin.dll
01:43:12: ------------------------------------------
01:43:12: Adapter 1
01:43:12:   Video Adapter: ATI Radeon HD 4800 Series
01:43:12:   Video Adapter Dedicated Video Memory: 1062211584
01:43:12:   Video Adapter Shared System Memory: 3232690176
01:43:12:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
01:43:12:   Video Adapter Output 2: pos={1920, 0}, size={1920, 1080}, attached=true
01:43:12: =====Stream Start: 2013-12-11, 01:43:12===============================================
01:43:12:   Multithreaded optimizations: On
01:43:12:   Base resolution: 1920x1080
01:43:12:   Output resolution: 1920x1080
01:43:12: ------------------------------------------
01:43:12: Loading up D3D10 on ATI Radeon HD 4800 Series...
01:43:12: ------------------------------------------
01:43:12: Audio Format: 48000hz
01:43:12: Playback device Default
01:43:12: ------------------------------------------
01:43:12: Using desktop audio input: Headset (Playback) (2- Creative HS-1200 Headset)
01:43:12: ------------------------------------------
01:43:12: Audio Encoding: AAC
01:43:12:     bitrate: 64
01:43:12: Using Window Capture
01:43:12: Scene buffering time set to 400
01:43:12: ------------------------------------------
01:43:12: Video Encoding: x264
01:43:12:     fps: 30
01:43:12:     width: 1920, height: 1080
01:43:12:     preset: veryfast
01:43:12:     profile: high
01:43:12:     keyint: 250
01:43:12:     CBR: yes
01:43:12:     CFR: yes
01:43:12:     max bitrate: 2000
01:43:12:     buffer size: 2000
01:43:12: ------------------------------------------
01:43:12: MMDeviceAudioSource: Frequency for device 'Headset (Playback) (2- Creative HS-1200 Headset)' is 352800, samples per sec is 44100
01:43:44: WARNING: Forcibly terminating a thread after 30000 ms timeout!
01:46:53: Total frames encoded: 1, total frames duplicated: 0 (0.00%)
01:48:13: Total frames rendered: 5, number of late frames: 2 (40.00%) (it's okay for some frames to be late)
[/list]

File 4
[list]
02:10:28: Settings::Video: Enabling Aero
02:11:03: Open Broadcaster Software v0.584b - 32bit (´・ω・｀)
02:11:03: -------------------------------
02:11:03: CPU Name: Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz
02:11:03: CPU Speed: 3167MHz
02:11:03: Physical Memory:  4095MB Total, 4095MB Free
02:11:03: stepping id: 10, model 23, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 2, total cores 2
02:11:03: monitor 1: pos={1920, 0}, size={1920, 1080}
02:11:03: monitor 2: pos={0, 0}, size={1920, 1080}
02:11:03: Windows Version: 6.1 Build 7601 S
02:11:03: Aero is Enabled
02:11:03: -------------------------------
02:11:03: OBS Modules:
02:11:03: Base Address     Module
02:11:03: 00260000         OBS.exe
02:11:03: 656A0000         OBSApi.dll
02:11:03: 65990000         DShowPlugin.dll
02:11:03: 65450000         GraphicsCapture.dll
02:11:03: 65470000         NoiseGate.dll
02:11:03: 65410000         PSVPlugin.dll
02:11:03: ------------------------------------------
02:11:03: Adapter 1
02:11:03:   Video Adapter: ATI Radeon HD 4800 Series
02:11:03:   Video Adapter Dedicated Video Memory: 1062211584
02:11:03:   Video Adapter Shared System Memory: 3232690176
02:11:03:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
02:11:03:   Video Adapter Output 2: pos={1920, 0}, size={1920, 1080}, attached=true
02:11:03: =====Stream Start: 2013-12-11, 02:11:03===============================================
02:11:03:   Multithreaded optimizations: On
02:11:03:   Base resolution: 1662x915
02:11:03:   Output resolution: 1660x914
02:11:03: ------------------------------------------
02:11:03: Loading up D3D10 on ATI Radeon HD 4800 Series...
02:11:03: ------------------------------------------
02:11:03: Audio Format: 48000hz
02:11:03: Playback device Default
02:11:03: ------------------------------------------
02:11:03: Using desktop audio input: Headset (Playback) (2- Creative HS-1200 Headset)
02:11:03: Using Window Capture
02:11:03: Scene buffering time set to 400
02:11:03: MMDeviceAudioSource: Frequency for device 'Headset (Playback) (2- Creative HS-1200 Headset)' is 352800, samples per sec is 44100
02:11:12: Total frames encoded: 0, total frames duplicated: 0 (-1.#J%)
02:11:28: Total frames rendered: 1, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
02:11:28: 
02:11:28: Profiler time results:
02:11:28: 
02:11:28: ==============================================================
02:11:28: video thread frame - [100%] [avg time: 24755.6 ms] [children: 100%] [unaccounted: 0.00293%]
02:11:28: | scene->Preprocess - [100%] [avg time: 24754.9 ms]
02:11:28: | GPU download and conversion - [0.000254%] [avg time: 0.063 ms] [children: 0.000242%] [unaccounted: 1.21e-005%]
02:11:28: | | flush - [0.000242%] [avg time: 0.06 ms]
02:11:28: ==============================================================
02:11:28: 
02:11:28: 
02:11:28: Profiler CPU results:
02:11:28: 
02:11:28: ==============================================================
02:11:28: video thread frame - [cpu time: avg 15.6 ms, total 15.6 ms] [avg calls per frame: 1]
02:11:28: | scene->Preprocess - [cpu time: avg 15.6 ms, total 15.6 ms] [avg calls per frame: 1]
02:11:28: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:28: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:28: ==============================================================
02:11:28: 
02:11:28: =====Stream End: 2013-12-11, 02:11:28=================================================
02:11:28: =====Stream Start: 2013-12-11, 02:11:28===============================================
02:11:28:   Multithreaded optimizations: On
02:11:28:   Base resolution: 1662x915
02:11:28:   Output resolution: 1660x914
02:11:28: ------------------------------------------
02:11:28: Loading up D3D10 on ATI Radeon HD 4800 Series...
02:11:28: ------------------------------------------
02:11:28: Audio Format: 48000hz
02:11:28: Playback device Default
02:11:28: ------------------------------------------
02:11:28: Using desktop audio input: Headset (Playback) (2- Creative HS-1200 Headset)
02:11:28: Using Window Capture
02:11:28: Scene buffering time set to 400
02:11:28: MMDeviceAudioSource: Frequency for device 'Headset (Playback) (2- Creative HS-1200 Headset)' is 352800, samples per sec is 44100
02:12:24: Total frames encoded: 0, total frames duplicated: 0 (-1.#J%)
02:12:54: WARNING: Forcibly terminating a thread after 30000 ms timeout!
02:12:56: Total frames rendered: 15, number of late frames: 7 (46.67%) (it's okay for some frames to be late)

 

[paibox]

It's just as Jim suspected, that CPU isn't going to stream anything at the resolution and settings you've picked. A Core 2 Duo is very unsuitable to stream at HD resolutions due to being outdated and just generally not having the processing power required.

Try downscaling or switching your base resolution to somewhere around 480p or 360p. You may be able to handle 960x540 at 30 frames per second depending on how much load other software is putting on your computer. If the game or the software you are attempting to stream is using too much CPU to leave anything for OBS, you will have to switch x264 encoding preset to superfast or maybe even ultrafast. (But that isn't going to look pretty.)

 

[itsportspe]

I got it to work nice, but now when I click on the game and move around the preview doesn't show any changes until I click back on the OBS window. While moving around in the game window I see no changes in OBS preview until I click on it.