Bug Report Crash upon un-minimizing Hearthstone on previewing

[VoltAerial]

OBS crashes for me when I am previewing/streaming and I un-minimize Hearthstone. The preview screen, which should have a webcam window, a subregion of a chrome window, and hearthstone itself (fullscreened, on game capture), but it only shows the webcam with the other two sources being black. It used to be (e.g. earlier today) that when I un-minimized Hearthstone and then alt-tabbed, the black screen was replaced with the correct Hearthstone source, but now it just crashes. Any help for how to stop this crashing, as well as making so that all the sources actually appear, would be helpful.

For reference, I have Nvidia optimus, which was causing issues before since not everything was on the same video card, but I set optimus to just always use the nvidia card so theoretically that should no longer be an issue. I also just downloaded the latest drivers for the Nvidia card.


Here's the log report:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 0F81DFEB (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.583b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1F3FE488 0F81DFEB 05B06138 04701C48 05B06138 05BD8350 nvwgf2um.dll!0xf81dfeb
1F3FE4B4 0F86C382 04701C48 00000000 51CECE34 1F3FE720 nvwgf2um.dll!0xf86c382
1F3FE4D4 0FA12DB4 04701C48 05A60B5C 00000000 51CECE34 nvwgf2um.dll!0xfa12db4
1F3FE568 0F9FF211 04701C48 1F3FE720 05A60B5C 51CECE34 nvwgf2um.dll!0xf9ff211
1F3FE58C 6908A0C0 1F3FE720 05A60B5C 51CECE34 1F3FE5D0 nvumdshim.dll!0x6908a0c0
1F3FE5A4 69086F37 0098A650 1F3FE720 05A60B5C 51CECE34 nvumdshim.dll!0x69086f37
1F3FE5B8 690932B2 1F3FE720 05A60B5C 51CECE34 1F3FE768 nvumdshim.dll!0x690932b2
1F3FE5D8 6907E347 0098745C 1F3FE720 05A60B5C 51CECE34 nvumdshim.dll!0x6907e347
1F3FE5EC 51CEC93B 05A60B3C 00000000 1F3FED0C C111E6EE d3d11.dll!0x51cec93b
1F3FE770 51CECC4F 00000004 1F3FF758 05A60AA0 05A60AD0 d3d11.dll!0x51cecc4f
1F3FF6C8 51CEB618 047015FC 00000004 1F3FF758 0000001C d3d11.dll!0x51ceb618
1F3FF6E0 51CEC5EC 00000004 1F3FF758 0000001C 05A60AA0 d3d11.dll!0x51cec5ec
1F3FF71C 51CEBA64 05A60AC0 00000004 1F3FF7F0 0000001C d3d11.dll!0x51ceba64
1F3FF7D4 51CEB254 04701308 00000004 1F3FF8E4 0000001C d3d11.dll!0x51ceb254
1F3FF8B8 51CECFC9 0470163C 00000003 00000001 1F3FFA30 d3d11.dll!0x51cecfc9
1F3FF944 51CF320A 00000000 05BD6378 1F3FF978 1F3FF990 d3d11.dll!0x51cf320a
1F3FF960 0113DBC6 00000780 00000438 1F3FFA14 65F843D6 obs.exe!D3D10Texture::CreateFromSharedHandle+0x136
1F3FF9D4 0113BC83 00000780 00000438 80003082 02744C00 obs.exe!D3D10System::CreateTextureFromSharedHandle+0x13
1F3FF9E4 65F843D6 1F3FFA30 00000020 026C0000 02744C00 graphicscapture.dll!SharedTexCapture::Init+0x116
1F3FFA1C 65F82D7E 00000020 00000002 3D088888 00000030 graphicscapture.dll!GraphicsCaptureSource::NewCapture+0x2ce
1F3FFA60 65F836DD 3D088888 00000000 00000000 00000000 graphicscapture.dll!GraphicsCaptureSource::Tick+0xad
1F3FFA7C 0115D8A3 75FD8543 00000000 1F3FFE00 7704AC69 obs.exe!OBS::MainCaptureLoop+0xa63
1F3FFDB4 0115BB65 00000000 1F3FFE00 7704AC69 00000000 obs.exe!OBS::MainCaptureThread+0x5
1F3FFDB8 75FD8543 00000000 E473A86F 00000000 00000000 kernel32.dll!0x75fd8543
1F3FFDC4 7704AC69 0115BB60 00000000 FFFFFFFF 770C1D86 ntdll.dll!0x7704ac69
1F3FFE08 7704AC3C 0115BB60 00000000 00000000 00000000 ntdll.dll!0x7704ac3c

A minidump was saved to C:\Users\Benjamin\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-11-04_6.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module


And here's the minidump

 

[Lain]

Do you have a regular log as well? Are you using monitor capture in this case? Optimus laptops have a bug with monitor capturing on windows 8+ that will sometimes cause it to crash.

 

[VoltAerial]

The regular log is copy-pasted in the post, but I can attach it if that is helpful.

I'm not using monitor capture, here is the setup I had:

Window capture subregion of a chrome window
Webcam
Game capture of Hearthstone fullscreened

 

[ThoNohT]

This is a crash log, Jim is referring to regular logs that you can find by clicking the open logs folder in OBS.

 

[VoltAerial]

Oh, sorry, I misunderstood. Is this what you mean?

16:48:23: Open Broadcaster Software v0.583b - 32bit (´・ω・｀)
16:48:23: -------------------------------
16:48:23: CPU Name: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
16:48:23: CPU Speed: 2394MHz
16:48:23: Physical Memory:  4095MB Total, 4095MB Free
16:48:23: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
16:48:23: monitor 1: pos={0, 0}, size={1920, 1080}
16:48:23: Windows Version: 6.2 Build 9200 
16:48:23: Aero is Enabled
16:48:23: -------------------------------
16:48:23: OBS Modules:
16:48:23: Base Address     Module
16:48:23: 01130000         OBS.exe
16:48:23: 52750000         OBSApi.dll
16:48:23: 65FA0000         DShowPlugin.dll
16:48:23: 65F80000         GraphicsCapture.dll
16:48:23: 63850000         NoiseGate.dll
16:48:23: 62990000         PSVPlugin.dll
16:48:23: ------------------------------------------
16:48:23: Adapter 1
16:48:23:   Video Adapter: NVIDIA GeForce GTX 765M    
16:48:23:   Video Adapter Dedicated Video Memory: 2085482496
16:48:23:   Video Adapter Shared System Memory: 2147610624
16:48:23:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
16:48:23: ------------------------------------------
16:48:23: Adapter 2
16:48:23:   Video Adapter: NVIDIA GeForce GTX 765M    
16:48:23:   Video Adapter Dedicated Video Memory: 2085482496
16:48:23:   Video Adapter Shared System Memory: 2147610624
16:48:23: =====Stream Start: 2013-11-04, 16:48:23===============================================
16:48:23:   Multithreaded optimizations: On
16:48:23:   Base resolution: 1920x1080
16:48:23:   Output resolution: 1920x1080
16:48:23: ------------------------------------------
16:48:23: Loading up D3D10 on NVIDIA GeForce GTX 765M...
16:48:25: ------------------------------------------
16:48:25: Audio Format: 48000hz
16:48:25: Playback device Default
16:48:25: ------------------------------------------
16:48:25: Using desktop audio input: Speakers (VIA High Definition Audio)
16:48:25: ------------------------------------------
16:48:25: Using auxilary audio input: Microphone (VIA High Definition Audio)
16:48:25: ------------------------------------------
16:48:25: Audio Encoding: AAC
16:48:25:     bitrate: 160
16:48:25: Using Window Capture
16:48:25: ------------------------------------------
16:48:25:     device: BisonCam, NB Pro,
16:48:25:     device id \\?\usb#vid_5986&pid_0401&mi_00#7&28b07736&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
16:48:25:     chosen type: MJPG, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
16:48:25:     use buffering: false - 0, fourCC: 'MJPG'
16:48:25:     audio device: Disable,
16:48:25:     audio device id Disabled,
16:48:25: 
16:48:26: Using directshow input
16:48:26: Using graphics capture
16:48:26: Scene buffering time set to 700
16:48:26: ------------------------------------------
16:48:26: Video Encoding: x264
16:48:26:     fps: 30
16:48:26:     width: 1920, height: 1080
16:48:26:     preset: veryfast
16:48:26:     profile: high
16:48:26:     keyint: 60
16:48:26:     CBR: yes
16:48:26:     CFR: yes
16:48:26:     max bitrate: 1700
16:48:26:     buffer size: 1700
16:48:26: ------------------------------------------
16:48:26: MMDeviceAudioSource: Frequency for device 'Speakers (VIA High Definition Audio)' is 384000, samples per sec is 48000
16:48:26: MMDeviceAudioSource: Frequency for device 'Microphone (VIA High Definition Audio)' is 384000, samples per sec is 48000

 

[Lain]

Yea, that's what I was referring to. Hm, everything seems to be okay in the log. Does game capture work on hearthstone? Think you could try that instead? There seems to be general driver instability there and I'm not sure why.

 

[VoltAerial]

Sorry, I don't follow. I thought I was using game capture for hearthstone? Where is the driver instability, in hearthstone or my graphics card or what (that may be a dumb question, but I don't know what driver instability really means)?

 

[Lain]

Oh sorry, I saw the window capture and thought you were using window capture, game capture was a bit farther down. Hm, I wonder what's going on. Do you have the latest drivers?

 

[VoltAerial]

I downloaded the latest drivers for my graphics card, are there other ones I should look to try to update/which ones?

 

[Lain]

if you were using game capture then try window capture instead to capture the window -- make sure it's running in borderless mode though. I can't really guarantee everything is going to run stable on certain laptops.