Consistent frame drops over several weeks

3

3dsamlon

New Member
For the past several weeks I've been experiencing intermittent frame drops when broadcasting. Sometimes it's as low as .1% of frames, sometimes 5%, but never 0. I've tried changing out basically everything on my end - internet company sent me a new modem, I've swapped ethernet cables, tried every basic troubleshooting step I can find on the forums (various settings in OBS including ipv4, network opti/tcp pacing, etc.). I've tried broadcasting to multiple different Twitch servers. Tested on multiple PCs and have the issue on both. I am 99% confident that it's an issue beyond my modem and my computer. I have a tech coming out Thursday to take a look at what may be going on, but it's difficult because it's very hard to reproduce the issue. Sometimes it happens a ton in a short period of time, sometimes it can go nearly an hour without any frame drops, but over the course of a 4+ hour stream it ALWAYS drops at least some frames.

So at this point I'm basically asking for anyone to take a look at my log and tests and see what I should say to this technician. I know that certain companies push their techs to really resist looking into faults beyond the customer's setup, so I'm hoping to be armed with the knowledge to be taken seriously here.

Here are some logs of test broadcasts:


I also ran the Twitch bandwidth test, but I'm honestly not the most knowledgable person when it comes to deeper tech stuff so I have very little understanding of how to interpret these results, but here's what they are:

https://imgur.com/xuPHHbN

Any help would be greatly appreciated.
 
1. One of your audio devices has a sample rate that doesn't match the rest. This can result in audio drift over time or sound distortion. Check your audio devices in Windows settings (both Playback and Recording) and ensure the Default Format (under Advanced) is consistent. 48000 Hz is recommended.
OBS Sample Rate: 48000 Hz
Line (USB AUDIO CODEC): 44100 Hz
Speakers (USB AUDIO CODEC): 48000 Hz
2. Your logs contain streaming sessions with dropped frames. This can only be caused by a failure in your internet connection, your networking hardware or by exceeding/ignoring the max bitrate. It is not caused by OBS but OBS can help. Before you start streaming, go to Settings, Advanced, Network, check the box for Dynamically change bitrate..., [Apply], [OK]. I would go with the Ohio server. Follow the troubleshooting steps at: Dropped Frames and General Connection Issues.
3. Make sure your plugin is compatible with OBS 32.2.2 and is up-to-date.

If still having issues, provide 1 new log.
 
You must log in or register to reply here.
Back
Top