Question / Help Can't Setup Quick Sync on Intel i3-4330

S

Scott Sobkowich

New Member
I have been looking into this for several days now and have found tons of information on it, but yet none of it seems to be helping me, so I thought I'd start a new thread and see what happens.

I setup OBS and at first it was working fine, but it started dropping frames due to encoding times being too long. I checked into it and found that if I used the quick sync setting in encoding that it should solve that issue, but only for Intel processors. Luckily, I just got a new Mother board and Intel CPU, it's a bit older, but it still has quick sync, it's the i3-4330 (LGA1150). My motherboard is a Gigabyte GA-Z87M-D3H.

When I go into the BIOS settings to check for integrated graphics, the only option I find is greyed out.

When I try to run Quick Sync from OBS, I get a message that there is no configuration file found.

As I have said, I have done a lot of searching both on this forum and via Google search's in general, but cannot find the right answer for my situation. If anyone has any ideas on how to resolve this issue, I would be very thankful.


Thanks in advance.
 
First make sure you have the newest Intel HD Driver installed. ( install via Windows Update) and look for optional updates.

Second you would want to try this out afterwards If Quick Sync is grayed out in OBS: http://mirillis.com/en/products/tutorials/action-tutorial-intel-quick-sync-setup_for_desktops.html

Last but not least if everything fails: Then If AMD Control Panel have an option to change what Graphics card to use for certain programs, then make sure QSV.exe is launched with Intel HD 4000/4600 and not the AMD Graphics card.
 
Thanks for the options, I'll look into those. FYI, the "Quick Sync" feature was never greyed out, it is available, only when I hit "Preview Stream" does it give me that error. I haven't tried it with hitting "Start Streaming".
 
Your CPU should be from the haswell line, if i'm not mistaken. Make sure to update your bios and check if that fixes the issue.
I'v a haswell CPU too and never managed to get the integrated gpu working.
 
i use Haswell myself ( Laptop tho but still) and Quick Sync works fine. only thing i had to do was to force QSV.exe to launch with Intel HD 4600 and force OBS to launch with my GTX 765m.
 
I tried all the changes, and even did a fresh new install of OBS, and got this error.

Encoder initializtion failed:
Could not find Quick Sync Hardware support!

I even checked in the Catalyst Control Center (the Radeon graphic control app), but couldn't find where to dedicate a graphic card to a specific app. I think I am missing a setting or something that I can't find to get it to work right. Is there a place where I can check if QSV is setup or even installed correctly? I couldn't find it anywhere, nor intergrated graphics of any kind, in the BIOS settings. Is there an issue with Gigabyte Motherboards not supporting QSV?
 
Okay, I was able to finally setup the virtual display by not skipping anything in the tutorial posted above, didn't even realize I did. In there I was able to extend my desktop to a virtual display using the onboard graphics card, so now the settings seem to be working fine. My CPU usage is still around 30%, but that's down from 60%.

Now my only concern is having an extended virtual desktop past the 2nd physical monitor. The system thinks there is a 3rd monitor where there isn't one. Do I just have to remember that there's another region on my system that I'm not going to be using or is there a way to not extend my desktop to the 3rd region, yet still have the virtual display detected? Confusing.
 
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