Question / Help Cannot Initialize desktop audio sound, more info in the log

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shogan01

New Member
I have just received my new Kraken 7.1 headset and when trying to preview my stream settings I get the error "Cannot Initialize desktop audio sound, more info in the log file" here is the recent log file

Code: 
22:19:05: Server Ping plugin strings not found, dynamically loading 24 strings
22:20:34: Open Broadcaster Software v0.554b - 32bit (´・ω・｀)
22:20:34: -------------------------------
22:20:34: CPU Name: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz
22:20:34: CPU Speed: 3605MHz
22:20:34: Physical Memory:  4095MB Total, 4095MB Free
22:20:34: stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
22:20:34: monitor 1: pos={0, 0}, size={1920, 1080}
22:20:34: monitor 2: pos={1920, 0}, size={1280, 1024}
22:20:34: Windows Version: 6.1 Build 7601 S
22:20:34: Aero is Disabled
22:20:34: -------------------------------
22:20:34: OBS Modules:
22:20:34: Base Address     Module
22:20:34: 01100000         OBS.exe
22:20:34: 603C0000         OBSApi.dll
22:20:34: 61EA0000         DShowPlugin.dll
22:20:34: 61B60000         GraphicsCapture.dll
22:20:34: 61B40000         NoiseGate.dll
22:20:34: 61AE0000         PSVPlugin.dll
22:20:34: 61A20000         ServerPingPlugin.dll
22:20:34: ------------------------------------------
22:20:34: Adapter 1
22:20:34:   Video Adapter: AMD Radeon HD 6800 Series
22:20:34:   Video Adapter Dedicated Video Memory: 1052434432
22:20:34:   Video Adapter Shared System Memory: 3242467328
22:20:34: =====Stream Start: 2013-09-10, 22:20:34===============================================
22:20:34:   Multithreaded optimizations: On
22:20:34:   Base resolution: 1920x1080
22:20:34:   Output resolution: 1920x1080
22:20:34: ------------------------------------------
22:20:34: Loading up D3D10 on AMD Radeon HD 6800 Series...
22:20:34: C:/Users/Coreysmain/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
22:20:34: C:/Users/Coreysmain/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
22:20:34: C:/Users/Coreysmain/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
22:20:34: Playback device Default
22:20:34: ------------------------------------------
22:20:34: Using desktop audio input: Headset Earphone (Razer Kraken 7.1)
Warning -- MMDeviceAudioSource::Initialize(0): Could not initialize audio client, result = 88890008

Error: Cannot initialize desktop audio sound, more info in the log file.

I have tried to disable my onboard audio also, and just leave the Kraken audio devices available for use and still nothing has worked out to fix my issue
 
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Lain

Forum Admin
Lain
Forum Moderator
Developer
Re: Cannot Initialize desktop audio sound, more info in the

Didn't I see this thread before somehwere? The error actually means this: "The user has removed either the audio endpoint device or the adapter device that the endpoint device connects to."

Are you sure the device is plugged in properly? Is it set up properly in sound control panel? It's not set to exclusive mode either right? (though output devices shouldn't even have that option, I think)

...I actually think this had been happening for some others with the razer kraken and it was a driver issue -- can you see if downloading drivers helps? I'll take a look to see if this is the device I'm thinking of
 
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shogan01

New Member
Re: Cannot Initialize desktop audio sound, more info in the

I checked all devices, everything including also my onboard stuff are enabled. I have even reconnected my headset again by unplugging and plugging it back in.

Checked the sound panels and it is showing as an option as Headset Microphone "Razer Kraken 7.1" and that is default device also as Headset Earphone "Razer Kraken 7.1" attached is two screenshot of my Playback and Recording devices all enabled....

I will try and reinstall the drivers again and see if that helps too and will report back on that once i do
 

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shogan01

New Member
Re: Cannot Initialize desktop audio sound, more info in the

I just redownloaded and installed the drivers once more, and still again having the same issue.... I also plugged in my old headset which is not USB and it works perfectly without any issue...
 
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shogan01

New Member
Re: Cannot Initialize desktop audio sound, more info in the

OK update, if i plug in speakers and use the Speakers option in my playback as the default device, my stream can hear the in game sounds and my mic but i can not hear any audio in my headset
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Re: Cannot Initialize desktop audio sound, more info in the

Oh wait, this -is- that bug. "Unsupported format", I read the number wrong, hm, this is actually almost totally certainly a problem with razer's drivers. Someone needs to report it to razer (I'll probably try contacting them myself). Here was the initial thread about it: viewtopic.php?f=6&t=6723 -- I'm trying to get people to come by chat to make some workarounds for it. If you have an hour to kill, come by chat so I can test some workarounds.
 
dodgepong

dodgepong

Administrator
Community Helper
Re: Cannot Initialize desktop audio sound, more info in the

You need to disable your Kraken Launcher. You can remove it from startup by running msconfig and removing it there, then rebooting.
 
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killerfisch93

New Member
I fixed the Problem with my Sennheiser Game Zero and a ASUS ROG Maximus VII Ranger Mainboard by do the following.
Go into your Realtek HD Sound Options on Speakers and set your format to (16 Bits, 48000Hz)(DVD-Quality). After that it was working for me. Before i have done this my format was (24 Bits, 48000Hz)(Studio-Quality).
I hope i could help you by fixing your problems. Ans Sorry for my bad english.

greetings
 
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