Camera Not Showing Up

J

Jesiah

New Member
Hi,

I've spent the last 2 weeks (and a lot of money) building a gaming recording/streaming setup. I am very close to having it complete, but am running into an issue.

I'm using an Elgato HD60 X to run my PS5 Pro into OBS.

When I used my Google Pixel 10 Pro XL as a camera, everything works.

I then purchased a Sony Z-EV10 camera.

When I connected this camera to my computer via USB C to USB A, it worked, but the quality was only 720, which of course I bought this camera so I could have higher quality than that.

Gemini told me in order to actually get higher video quality into OBS from the camera, I needed a micro HDMI to HDMI cable, and a mini capture card to connect it to.

I bought both, here is the mini capture card I bought and am using:


UGREEN 2K@30Hz 1080P 60FPS Video Capture Card 4K Input HDMI to USB 3.0 A and USB C Capture, Low Latency Capture Card for Streaming Game Recording Compatible with Switch 2/Xbox/PS4/PS5/PC/Camera

Ever since I connected the camera to my computer using the new micro hdmi to hdmi cord into the new UGREEN dongle, I cannot get any video signal in OBS.

I can't even get any video signal in windows.

I've tried changing settings, I've tried both the USB A and USB C on the dongle, nothing.

The computer recognizes the device though, just no signal.

I attached some pictures so you can see.

Any help would be appreciated as I cannot seem to figure this out.

Thanks in advance!
 

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If no one here has any ideas, would anyone be able to point me in the right direction of somewhere I might be able to get a solution to this?

Thanks!
 
Thanks R1CH.


For anyone who runs into this problem, after much troubleshooting it turns out the original micro hdmi to hdmi cable I bought didn't work.

I didn't think that could be an issue because it's technically able to work and brand new.

I guess it was "too general" of a cord, made more for tablets and general use, and wasn't powerful enough to handle the 4k data from my camera to the computer.

I bought a new one for $10, $20 cheaper than the original one, and it instantly worked.
 
A few quick things I’d check- make sure no other app is using the camera, then unplug/replug it and restart OBS. In OBS, also check the Video Capture Device properties and confirm the correct camera is selected. If it still doesn’t show, checking whether the camera appears in your OS’s camera settings can help tell if it’s an OBS issue or a driver/device issue.
 
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