Question / Help Black Screen

O

oliver33

New Member
So recently I updated my windows 10 laptop, and all of a sudden the obs studio is black now. I mainly use display capture and thats black. It was just working yesterday and now its not working and I tried all the steps to fix it. Is there anyone that could possibly help me fix this? And I even tried uninstalling then reinstalling the app.
 
V

vhfbr

New Member
THE REVENGE OF THE BLACK SCREEN! OH MY GOD!

Hello!

It happened already three times with me the same problem, being the third only this week and, this time, it was FATAL!

I use Windows 10 (64 bit) and updated it to the latest version (ACER i7, 7th generation and 8gb RAM).

I also care to have a Nvidia graphic card also with its drivers already updated to the latest version.

I use OBS Studio to record classes and it's instability is annoying, generating insecurity.

On the last both occasions that this problem happened, I fixed them using the informed methods on the blog, that means that I reconfigured the Nvidia graphic card and I ran the program as an admin.

Now, in a misterious and surprisingly way, THE BLACK SCREEN IS BACK!

And now, even utilizing the methods previously informed on the forum and on the wiki, the problem is not fixed and still remain, blocking the fullfilment of my classes that are already scheduled with all my students.

THE BLACK SCREEN is just frustrating!

For those who want to help me to fix this problem, you can access the link to the latest report that OBS Studio generated for me:

https://obsproject.com/logs/gqKv5AAoqdLAFU6N

I don't know if the problem is the result of the frequents updates of Windows 10 (Hey, Microsoft, give me a break!) or if it is up to other reasons which I do not have the power to manage.

On the last update of Windows 10, the Xbox games bar simply stopped working, generating the error that I attached at the end of this message.

Note: It is in portuguese because I'm brazilian, so here's the translation:

"You need a new app to open this link ms-gamingoverlay"

Also regarding the xbox games bar, I tried all the solutions given on the microsft original website, but without any success.

I don't know if the problem generated on the xbox games bar is related to the black screen of the OBS Studio.

So, I ask: who can help me to fix in a definitive way the black screen problem?

I thank all of the collaborators and developers on a efficient and quick answer, because my classes are just frozen now!

WhatsApp Image 2019-12-07 at 21.24.09.jpeg
 
V

vhfbr

New Member
V

vhfbr

New Member
Harold

Harold

Active Member
Provide a new obs log showing that you've either changed OBS' selected graphics processor or you've switched to window or game capture.
 
V

vhfbr

New Member
Harold said:
Provide a new obs log showing that you've either changed OBS' selected graphics processor or you've switched to window or game capture.
Click to expand...

Hi, Harold!

I provided the modifications that you suggested to me, these ones:
https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture
https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10

However, none of them solved the black screen problem.

The log that you asked me to change is attached here:

https://obsproject.com/logs/YFnNZf3nuE9Xjsj2

The log represents the modification of the first link that you sent me (https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture)

Take a look at the pics below:

The 4th image reffers to the window capture.

However, in my classes I use the screen capture, which is different!

The black screen keeps happening on the screen capture (5th image), and not on the window.

Next to the images, I'm posting the log indicated on the link above.

Thank you, I'll wait for more help and instructions!

1.png
2.png
3.png
4.png
5.png


LOG GENERATED - 2019-12-08 10-18-21

10:18:21.985: CPU Name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
10:18:21.985: CPU Speed: 2400MHz
10:18:21.985: Physical Cores: 2, Logical Cores: 4
10:18:21.985: Physical Memory: 8106MB Total, 4176MB Free
10:18:21.986: Windows Version: 10.0 Build 18362 (revision: 476; 64-bit)
10:18:21.986: Running as administrator: true
10:18:21.986: Aero is Enabled (Aero is always on for windows 8 and above)
10:18:21.986: Windows 10 Gaming Features:
10:18:21.986: Game Bar: On
10:18:21.986: Game DVR: On
10:18:21.986: Game DVR Background Recording: Off
10:18:21.988: Sec. Software Status:
10:18:21.990: Windows Defender Antivirus: disabled (AV)
10:18:21.990: McAfee VirusScan: enabled (AV)
10:18:21.991: McAfee Firewall: enabled (FW)
10:18:21.991: Firewall do Windows: disabled (FW)
10:18:21.993: Current Date/Time: 2019-12-08, 10:18:21
10:18:21.993: Browser Hardware Acceleration: true
10:18:21.993: Portable mode: false
10:18:22.615: OBS 24.0.3 (64-bit, windows)
10:18:22.615: ---------------------------------
10:18:22.649: ---------------------------------
10:18:22.649: audio settings reset:
10:18:22.649: samples per sec: 44100
10:18:22.649: speakers: 2
10:18:22.650: ---------------------------------
10:18:22.650: Initializing D3D11...
10:18:22.650: Available Video Adapters:
10:18:22.706: Adapter 0: NVIDIA GeForce 920M
10:18:22.706: Dedicated VRAM: 2107179008
10:18:22.706: Shared VRAM: 4250112000
10:18:22.706: output 0: pos={0, 0}, size={1366, 768}, attached=true
10:18:22.706: output 1: pos={1366, 0}, size={1366, 768}, attached=true
10:18:22.706: Adapter 1: Intel(R) HD Graphics 5500
10:18:22.706: Dedicated VRAM: 134217728
10:18:22.706: Shared VRAM: 4250112000
10:18:22.718: Loading up D3D11 on adapter NVIDIA GeForce 920M (0)
10:18:23.030: D3D11 loaded successfully, feature level used: b000
10:18:23.030: D3D11 GPU priority setup success
10:18:23.918: ---------------------------------
10:18:23.918: video settings reset:
10:18:23.918: base resolution: 1366x768
10:18:23.918: output resolution: 1092x614
10:18:23.918: downscale filter: Bicubic
10:18:23.918: fps: 30/1
10:18:23.918: format: NV12
10:18:23.918: YUV mode: 601/Partial
10:18:23.921: NV12 texture support enabled
10:18:23.922: Audio monitoring device:
10:18:23.922: name: Padrão
10:18:23.922: id: default
10:18:23.923: ---------------------------------
10:18:23.927: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
10:18:23.928: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
10:18:23.983: [AMF] AMF Test failed due to one or more errors.
10:18:23.983: Failed to initialize module 'enc-amf.dll'
10:18:24.021: [obs-browser]: Version 2.7.15
10:18:24.065: VLC found, VLC video source enabled
10:18:24.070: No blackmagic support
10:18:24.080: ---------------------------------
10:18:24.080: Loaded Modules:
10:18:24.080: win-wasapi.dll
10:18:24.080: win-mf.dll
10:18:24.080: win-dshow.dll
10:18:24.080: win-decklink.dll
10:18:24.080: win-capture.dll
10:18:24.080: vlc-video.dll
10:18:24.080: text-freetype2.dll
10:18:24.080: rtmp-services.dll
10:18:24.080: obs-x264.dll
10:18:24.080: obs-vst.dll
10:18:24.081: obs-transitions.dll
10:18:24.081: obs-text.dll
10:18:24.081: obs-qsv11.dll
10:18:24.081: obs-outputs.dll
10:18:24.081: obs-filters.dll
10:18:24.081: obs-ffmpeg.dll
10:18:24.081: obs-browser.dll
10:18:24.081: image-source.dll
10:18:24.081: frontend-tools.dll
10:18:24.081: enc-amf.dll
10:18:24.081: decklink-ouput-ui.dll
10:18:24.081: coreaudio-encoder.dll
10:18:24.081: ---------------------------------
10:18:24.081: ==== Startup complete ===============================================
10:18:24.082: Service '' not found
10:18:24.099: All scene data cleared
10:18:24.099: ------------------------------------------------
10:18:24.338: WASAPI: Device 'Alto-falantes (Realtek High Definition Audio)' initialized
10:18:24.419: WASAPI: Device 'Microfone (Realtek High Definition Audio)' initialized
10:18:24.421: [window-capture: 'Captura de Janela 2'] update settings:
10:18:24.421: executable: explorer.exe
10:18:24.430: [window-capture: 'Captura de Janela'] update settings:
10:18:24.430: executable: chrome.exe
10:18:24.434: Switched to scene 'Classroom'
10:18:24.435: ------------------------------------------------
10:18:24.435: Loaded scenes:
10:18:24.435: - scene 'Cena':
10:18:24.435: - source: 'Captura de tela' (monitor_capture)
10:18:24.435: - source: 'Captura de Janela' (window_capture)
10:18:24.435: - scene 'Classroom':
10:18:24.435: - source: 'Captura de Janela 2' (window_capture)
10:18:24.435: ------------------------------------------------
10:18:24.467: adding 46 milliseconds of audio buffering, total audio buffering is now 46 milliseconds (source: Mic/Aux)
10:18:24.467:
10:19:50.295: User added source 'Captura de tela 2' (monitor_capture) to scene 'Classroom'
 
Harold

Harold

Active Member
Having OBS set to run on the high performance graphics like you currently do, display capture is disabled.
 
V

vhfbr

New Member
Narcogen said:
10:18:22.718: Loading up D3D11 on adapter NVIDIA GeForce 920M (0)

OBS is still running on the Nvidia card. It needs to run on your Intel card, GPU 1, in order to perform display capture.

10:18:22.706: Adapter 1: Intel(R) HD Graphics 5500

If this cannot be successfully changed with the Nvidia control panel, you need to do it within Windows display settings.

https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10
Click to expand...

Hello Harold and Narcogen

PROBLEM SOLVED!

You were right: OBS was running on the NVIDIA card and not on Adapter 1: Intel (R) HD Graphics.

It was my fault, because I did not correctly perform the settings reported by colleagues and listed in the Laptop GPU Selection Windows 10 topic (https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10).

Now OBS Studio is running perfectly and I can continue my classes.

I just have to thank my colleagues for their prompt and efficient help.

Grade 10

From Sao Paulo, Brazil, a huge hug to Harold and Narcogen.
 
V

vhfbr

New Member
Harold said:
Having OBS set to run on the high performance graphics like you currently do, display capture is disabled.
Click to expand...

Hello Harold and Narcogen

PROBLEM SOLVED!

You were right: OBS was running on the NVIDIA card and not on Adapter 1: Intel (R) HD Graphics.

It was my fault, because I did not correctly perform the settings reported by colleagues and listed in the Laptop GPU Selection Windows 10 topic (https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10).

Now OBS Studio is running perfectly and I can continue my classes.

I just have to thank my colleagues for their prompt and efficient help.

Grade 10

From Sao Paulo, Brazil, a huge hug to Harold and Narcogen.
 
Lessygithub

Lessygithub

New Member
I've confronted with the same problem long before just like you. Maybe you could turn off hardware acceleration on your web browser like Google Chrome or Firefox, or you can run OBS as administrator. These methods will work. Some people say OBS black issue is normal, but it could bring troubles really. Now I have both OBS and another screen recorder called Joyoshare Screen Recorder. The latter runs stable and can capture any on-screen videos and audios. The combination of these two tools brings a lot convenience for my work. New OBS user here, and I hope that my reply could be useful to you. Wish you all well.
 
BenOnOBS

BenOnOBS

New Member
I faced the exact same issue and it was hard to fix as mentioned solutions were only working for old windows 10 versions.
I made a little video explaining how to fix this on new Windows 10 versions.
It's in french but you can follow steps starting at 1minute 30 seconds here https://www.youtube.com/watch?v=oK1nGeIoGNY
 
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