Question / Help Black Screen with Audio no matter what.

[K1LR0Y]

No matter what I do, what settings I use, my Twitch stream just shows a black screen with game audio.

I am trying to stream FFXIV

I5-3570k
GTX 760
8GB RAM

Windows is up to date
all my drivers are up to date
and DirectX is up to date.

Using Windows 7 Professional 64bit.

 

[dodgepong]

Can you post your log? viewtopic.php?f=6&t=97

 

[K1LR0Y]

Spoiler

01:26:57: Open Broadcaster Software v0.584b - 64bit (　^ω^)
01:26:57: -------------------------------
01:26:57: CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
01:26:57: CPU Speed: 3400MHz
01:26:57: Physical Memory: 8074MB Total, 5433MB Free
01:26:57: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
01:26:57: monitor 1: pos={0, 0}, size={1366, 768}
01:26:57: Windows Version: 6.1 Build 7601 S
01:26:57: Aero is Disabled
01:26:57: -------------------------------
01:26:57: OBS Modules:
01:26:57: Base Address Module
01:26:57: 000000003F410000 OBS.exe
01:26:57: 00000000ECDB0000 OBSApi.dll
01:26:57: 00000000F84A0000 DShowPlugin.dll
01:26:57: 00000000F8470000 GraphicsCapture.dll
01:26:57: 00000000F52B0000 NoiseGate.dll
01:26:57: 00000000FB750000 PSVPlugin.dll
01:26:57: ------------------------------------------
01:26:57: Adapter 1
01:26:57: Video Adapter: NVIDIA GeForce GTX 760
01:26:57: Video Adapter Dedicated Video Memory: 2087387136
01:26:57: Video Adapter Shared System Memory: 2147807232
01:26:57: Video Adapter Output 1: pos={0, 0}, size={1366, 768}, attached=true
01:26:57: ------------------------------------------
01:26:57: Adapter 2
01:26:57: Video Adapter: Intel(R) HD Graphics 4000
01:26:57: Video Adapter Dedicated Video Memory: 67108864
01:26:57: Video Adapter Shared System Memory: 1711276032
01:26:57: =====Stream Start: 2013-11-30, 01:26:57===============================================
01:26:57: Multithreaded optimizations: On
01:26:57: Base resolution: 1366x768
01:26:57: Output resolution: 1364x768
01:26:57: ------------------------------------------
01:26:57: Loading up D3D10 on NVIDIA GeForce GTX 760...
01:26:57: ------------------------------------------
01:26:57: Audio Format: 48000hz
01:26:57: Playback device {0.0.0.00000000}.{bcccc193-bfe5-48d1-bb32-b52cfb68d97b}
01:26:57: ------------------------------------------
01:26:57: Using desktop audio input: Westinghouse-1 (NVIDIA High Definition Audio)
01:26:57: ------------------------------------------
01:26:57: Using auxilary audio input: Microphone (Realtek High Definition Audio)
01:26:57: ------------------------------------------
01:26:57: Audio Encoding: AAC
01:26:57: bitrate: 128
01:26:57: Scene buffering time set to 700
01:26:57: ------------------------------------------
01:26:57: Video Encoding: x264
01:26:57: fps: 30
01:26:57: width: 1364, height: 768
01:26:57: preset: veryfast
01:26:57: profile: high
01:26:57: keyint: 60
01:26:57: CBR: yes
01:26:57: CFR: yes
01:26:57: max bitrate: 1000
01:26:57: buffer size: 1000
01:26:57: ------------------------------------------
01:26:57: MMDeviceAudioSource: Frequency for device 'Westinghouse-1 (NVIDIA High Definition Audio)' is 352800, samples per sec is 44100
01:26:57: MMDeviceAudioSource: Frequency for device 'Microphone (Realtek High Definition Audio)' is 352800, samples per sec is 44100
01:26:59: Using RTMP service: Twitch / Justin.tv
01:26:59: Server selection: rtmp://live.justin.tv/app
01:26:59: Interface: Broadcom NetLink (TM) Gigabit Ethernet (ethernet, 100 mbps)
01:27:00: Completed handshake with rtmp://live.justin.tv/app in 95 ms.
01:27:00: SO_SNDBUF was at 8192
01:27:00: SO_SNDBUF is now 65536
01:27:17: Total frames encoded: 579, total frames duplicated: 0 (0.00%)
01:27:17: Total frames rendered: 583, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
01:27:18: RTMPPublisher::SocketLoop: Graceful loop exit
01:27:18: Average send payload: 4449 bytes, average send interval: 31 ms
01:27:18: Number of times waited to send: 0, Waited for a total of 0 bytes
01:27:18: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
01:27:18: Number of bytes sent: 2269399
01:27:18:
01:27:18: Profiler time results:
01:27:18:
01:27:18: ==============================================================
01:27:18: video thread frame - [100%] [avg time: 0.601 ms] [children: 13.5%] [unaccounted: 86.5%]
01:27:18: | scene->Preprocess - [0%] [avg time: 0 ms]
01:27:18: | GPU download and conversion - [13.5%] [avg time: 0.081 ms] [children: 11.5%] [unaccounted: 2%]
01:27:18: | | flush - [7.15%] [avg time: 0.043 ms]
01:27:18: | | CopyResource - [3.33%] [avg time: 0.02 ms]
01:27:18: | | conversion to 4:2:0 - [0.998%] [avg time: 0.006 ms]
01:27:18: Convert444Threads - [100%] [avg time: 0.747 ms] [children: 99.3%] [unaccounted: 0.669%]
01:27:18: | Convert444toNV12 - [99.3%] [avg time: 0.742 ms]
01:27:18: encoder thread frame - [100%] [avg time: 1.273 ms]
01:27:18: ==============================================================
01:27:18:
01:27:18:
01:27:18: Profiler CPU results:
01:27:18:
01:27:18: ==============================================================
01:27:18: video thread frame - [cpu time: avg 0.08 ms, total 46.8 ms] [avg calls per frame: 1]
01:27:18: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:18: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:18: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:18: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:18: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:18: Convert444Threads - [cpu time: avg 0.851 ms, total 951.606 ms] [avg calls per frame: 2]
01:27:18: | Convert444toNV12 - [cpu time: avg 0.851 ms, total 951.606 ms] [avg calls per frame: 2]
01:27:18: encoder thread frame - [cpu time: avg 0.95 ms, total 530.403 ms] [avg calls per frame: 1]
01:27:18: ==============================================================
01:27:18:
01:27:18: =====Stream End: 2013-11-30, 01:27:18=================================================
01:27:22: =====Stream Start: 2013-11-30, 01:27:22===============================================
01:27:22: Multithreaded optimizations: On
01:27:22: Base resolution: 1366x768
01:27:22: Output resolution: 1364x768
01:27:22: ------------------------------------------
01:27:22: Loading up D3D10 on NVIDIA GeForce GTX 760...
01:27:22: ------------------------------------------
01:27:22: Audio Format: 48000hz
01:27:22: Playback device {0.0.0.00000000}.{bcccc193-bfe5-48d1-bb32-b52cfb68d97b}
01:27:22: ------------------------------------------
01:27:22: Using desktop audio input: Westinghouse-1 (NVIDIA High Definition Audio)
01:27:22: ------------------------------------------
01:27:22: Using auxilary audio input: Microphone (Realtek High Definition Audio)
01:27:22: ------------------------------------------
01:27:22: Audio Encoding: AAC
01:27:22: bitrate: 128
01:27:22: Scene buffering time set to 700
01:27:22: ------------------------------------------
01:27:22: Video Encoding: x264
01:27:22: fps: 30
01:27:22: width: 1364, height: 768
01:27:22: preset: veryfast
01:27:22: profile: high
01:27:22: keyint: 60
01:27:22: CBR: yes
01:27:22: CFR: yes
01:27:22: max bitrate: 1000
01:27:22: buffer size: 1000
01:27:22: ------------------------------------------
01:27:22: MMDeviceAudioSource: Frequency for device 'Westinghouse-1 (NVIDIA High Definition Audio)' is 352800, samples per sec is 44100
01:27:22: MMDeviceAudioSource: Frequency for device 'Microphone (Realtek High Definition Audio)' is 352800, samples per sec is 44100
01:27:33: Total frames encoded: 323, total frames duplicated: 0 (0.00%)
01:27:33: Total frames rendered: 329, number of late frames: 1 (0.30%) (it's okay for some frames to be late)
01:27:33:
01:27:33: Profiler time results:
01:27:33:
01:27:33: ==============================================================
01:27:33: video thread frame - [100%] [avg time: 0.658 ms] [children: 11.4%] [unaccounted: 88.6%]
01:27:33: | scene->Preprocess - [0%] [avg time: 0 ms]
01:27:33: | GPU download and conversion - [11.4%] [avg time: 0.075 ms] [children: 10.8%] [unaccounted: 0.608%]
01:27:33: | | flush - [7.29%] [avg time: 0.048 ms]
01:27:33: | | CopyResource - [3.19%] [avg time: 0.021 ms]
01:27:33: | | conversion to 4:2:0 - [0.304%] [avg time: 0.002 ms]
01:27:33: Convert444Threads - [100%] [avg time: 0.852 ms] [children: 99.5%] [unaccounted: 0.469%]
01:27:33: | Convert444toNV12 - [99.5%] [avg time: 0.848 ms]
01:27:33: encoder thread frame - [100%] [avg time: 1.419 ms]
01:27:33: ==============================================================
01:27:33:
01:27:33:
01:27:33: Profiler CPU results:
01:27:33:
01:27:33: ==============================================================
01:27:33: video thread frame - [cpu time: avg 0.189 ms, total 62.4 ms] [avg calls per frame: 1]
01:27:33: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:33: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:33: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:33: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:33: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:33: Convert444Threads - [cpu time: avg 0.846 ms, total 514.802 ms] [avg calls per frame: 2]
01:27:33: | Convert444toNV12 - [cpu time: avg 0.846 ms, total 514.802 ms] [avg calls per frame: 2]
01:27:33: encoder thread frame - [cpu time: avg 1.033 ms, total 312.002 ms] [avg calls per frame: 1]
01:27:33: ==============================================================
01:27:33:
01:27:33: =====Stream End: 2013-11-30, 01:27:33=================================================
01:27:35: =====Stream Start: 2013-11-30, 01:27:35===============================================
01:27:35: Multithreaded optimizations: On
01:27:35: Base resolution: 1366x768
01:27:35: Output resolution: 1364x768
01:27:35: ------------------------------------------
01:27:35: Loading up D3D10 on NVIDIA GeForce GTX 760...
01:27:35: ------------------------------------------
01:27:35: Audio Format: 48000hz
01:27:35: Playback device {0.0.0.00000000}.{bcccc193-bfe5-48d1-bb32-b52cfb68d97b}
01:27:35: ------------------------------------------
01:27:35: Using desktop audio input: Westinghouse-1 (NVIDIA High Definition Audio)
01:27:35: ------------------------------------------
01:27:35: Using auxilary audio input: Microphone (Realtek High Definition Audio)
01:27:35: ------------------------------------------
01:27:35: Audio Encoding: AAC
01:27:35: bitrate: 128
01:27:35: Scene buffering time set to 700
01:27:35: ------------------------------------------
01:27:35: Video Encoding: x264
01:27:35: fps: 30
01:27:35: width: 1364, height: 768
01:27:35: preset: veryfast
01:27:35: profile: high
01:27:35: keyint: 60
01:27:35: CBR: yes
01:27:35: CFR: yes
01:27:35: max bitrate: 1000
01:27:35: buffer size: 1000
01:27:35: ------------------------------------------
01:27:35: MMDeviceAudioSource: Frequency for device 'Westinghouse-1 (NVIDIA High Definition Audio)' is 352800, samples per sec is 44100
01:27:35: MMDeviceAudioSource: Frequency for device 'Microphone (Realtek High Definition Audio)' is 352800, samples per sec is 44100
01:27:37: Using RTMP service: Twitch / Justin.tv
01:27:37: Server selection: rtmp://live.justin.tv/app
01:27:37: Interface: Broadcom NetLink (TM) Gigabit Ethernet (ethernet, 100 mbps)
01:27:37: Completed handshake with rtmp://live.justin.tv/app in 99 ms.
01:27:38: SO_SNDBUF was at 8192
01:27:38: SO_SNDBUF is now 65536
01:27:55: Total frames encoded: 589, total frames duplicated: 0 (0.00%)
01:27:55: Total frames rendered: 593, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
01:27:56: RTMPPublisher::SocketLoop: Graceful loop exit
01:27:56: Average send payload: 4543 bytes, average send interval: 31 ms
01:27:56: Number of times waited to send: 0, Waited for a total of 0 bytes
01:27:56: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
01:27:56: Number of bytes sent: 2317191
01:27:56:
01:27:56: Profiler time results:
01:27:56:
01:27:56: ==============================================================
01:27:56: video thread frame - [100%] [avg time: 0.605 ms] [children: 16%] [unaccounted: 84%]
01:27:56: | scene->Preprocess - [0%] [avg time: 0 ms]
01:27:56: | GPU download and conversion - [16%] [avg time: 0.097 ms] [children: 13.6%] [unaccounted: 2.48%]
01:27:56: | | flush - [9.09%] [avg time: 0.055 ms]
01:27:56: | | CopyResource - [3.47%] [avg time: 0.021 ms]
01:27:56: | | conversion to 4:2:0 - [0.992%] [avg time: 0.006 ms]
01:27:56: Convert444Threads - [100%] [avg time: 0.78 ms] [children: 99.5%] [unaccounted: 0.513%]
01:27:56: | Convert444toNV12 - [99.5%] [avg time: 0.776 ms]
01:27:56: encoder thread frame - [100%] [avg time: 1.324 ms]
01:27:56: ==============================================================
01:27:56:
01:27:56:
01:27:56: Profiler CPU results:
01:27:56:
01:27:56: ==============================================================
01:27:56: video thread frame - [cpu time: avg 0.131 ms, total 78 ms] [avg calls per frame: 1]
01:27:56: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:56: | GPU download and conversion - [cpu time: avg 0.052 ms, total 31.2 ms] [avg calls per frame: 1]
01:27:56: | | flush - [cpu time: avg 0.052 ms, total 31.2 ms] [avg calls per frame: 1]
01:27:56: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:56: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
01:27:56: Convert444Threads - [cpu time: avg 0.877 ms, total 998.406 ms] [avg calls per frame: 2]
01:27:56: | Convert444toNV12 - [cpu time: avg 0.877 ms, total 998.406 ms] [avg calls per frame: 2]
01:27:56: encoder thread frame - [cpu time: avg 1.016 ms, total 577.203 ms] [avg calls per frame: 1]
01:27:56: ==============================================================
01:27:56:
01:27:56: =====Stream End: 2013-11-30, 01:27:56=================================================

 

[ThoNohT]

You don't seem to have any sources defined. Then indeed, nothing will be output to the stream, try watching a quick start guide, here: viewtopic.php?f=6&t=59 or here: viewtopic.php?f=18&t=665.

 

[K1LR0Y]

Okay, if I use Monitor capture, it seems to work fine when I am using fullscreen, I guess it's just Game Capture that doesn't seem to work for me.

 

[Krazy]

Try Window Capture with Aero enabled. Monitor Capture should be avoided at all costs on Windows 7.

 

[K1LR0Y]

Try Window Capture with Aero enabled. Monitor Capture should be avoided at all costs on Windows 7.

Why is that?

 

[dodgepong]

Monitor capture is the worst capture method on Windows 7. It's just really slow because of the way that Microsoft made it. It's a lot better in Windows 8.

If you use Monitor capture with Aero enabled, it is really really slow. Window capture with Aero enabled, however, is very fast. So in general it's best to leave Aero enabled and use Window capture wherever you can. Even a small Monitor capture source with Aero enabled can have a serious performance impact.

 

[K1LR0Y]

Ahhh, okay, I will try out Window Capture then.

I haven't even noticed a performance drop with Monitor capture...Well, I mean, I went from 99fps to 42fps in FFXIV, but that was still pretty smooth so I didn't notice.