Question / Help Avermedia Live HD Gamer Help

[Sizalid]

Had the live gamer for around a month now, was working fine. Using as a video source when playing the xbox one. Now nothing is displaying in OBS - tryed reinstalling drivers etc - nothing at all, even checked the software "RecCentral" now not displaying in that - if anyone can help would be brilliant

Thanks

 

[dodgepong]

So the video is not even appearing in RECentral? Are you sure the cables are all hooked up correctly, and the device is not in use anywhere else?

 

[Sizalid]

all wires connected & nothing else is using the device :/ - main display on screen works its just the video showing back in rec/obs

 

[Jack0r]

Have you checked your device manager, is the device installed correctly, no yellow caution sign?

 

[Sizalid]

http://gyazo.com/30556e03508ec4f79cb3267ffe5dd26a - looks yellow, what would you guys reccomend?

 

[dodgepong]

If it's not showing up properly in the device manager, you might need to resinstall drivers.

 

[Sizalid]

did a complete reinstall nothing has managed to fix the issue :?

 

[dodgepong]

If it's not working in RECentral, you might want to contact AVerMedia support instead.