Question / Help AverMedia Live Gamer HD

[Grumbul]

I've decided to step away from the HDPVR2 as I was having to use window capture with it and decided to purchase the AverMedia Live Gamer HD.

I am attempting to stream a console connected via HDMI.

Everything looks fine on the pass through to the TV - all looks and sounds great.

HOwever in OBS if I select Add Video Capture Device an then select the AVerMedia HD Capture C985 Bus 3 option I either get a red screen or a black screen in the preview.

I did actually get a picture at one point but now can't seem to get it back.

Any idea on what I am doing wrong?

 

[dodgepong]

Can you post your log? viewtopic.php?f=6&t=97

Often a red screen is due to a FPS or resolution mismatch.

 

[Grumbul]

Thanks for the super fast reply dodge.

I'm just updating the firmware and drivers and I'll get back to you.

 

[dodgepong]

Er, good luck, I've heard of people bricking their LGHD with firmware updates. Be VERY careful.

 

[Grumbul]

....now he tells me....

LOL

*fingers crossed*

 

[dodgepong]

It doesn't always happen. I was able to upgrade the firmware on my LGHD just fine, but there are some others who have not had such luck.

 

[Grumbul]

All looks ok so far.

Still no joy with OBS though:

18:26:01: Open Broadcaster Software v0.571b - 64bit (　^ω^)
18:26:01: -------------------------------
18:26:01: CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
18:26:01: CPU Speed: 3400MHz
18:26:01: Physical Memory:  8138MB Total, 6727MB Free
18:26:01: stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
18:26:01: monitor 1: pos={0, 0}, size={1920, 1080}
18:26:01: Windows Version: 6.1 Build 7601 S
18:26:01: Aero is Disabled
18:26:01: -------------------------------
18:26:01: OBS Modules:
18:26:01: Base Address     Module
18:26:01: 000000003FA80000 OBS.exe
18:26:01: 00000000F0100000 OBSApi.dll
18:26:01: 00000000F4B00000 DShowPlugin.dll
18:26:01: 00000000F4AD0000 GraphicsCapture.dll
18:26:01: 00000000F4AB0000 NoiseGate.dll
18:26:01: 00000000F4A90000 PSVPlugin.dll
18:26:01: ------------------------------------------
18:26:01: Adapter 1
18:26:01:   Video Adapter: NVIDIA GeForce GTX 780
18:26:01:   Video Adapter Dedicated Video Memory: 3140157440
18:26:01:   Video Adapter Shared System Memory: 3998701568
18:26:01: =====Stream Start: 2013-10-15, 18:26:01===============================================
18:26:01:   Multithreaded optimizations: On
18:26:01:   Base resolution: 1920x1080
18:26:01:   Output resolution: 1280x720
18:26:01: ------------------------------------------
18:26:01: Loading up D3D10 on NVIDIA GeForce GTX 780...
18:26:01: ------------------------------------------
18:26:01: Audio Format: 48000hz
18:26:01: Playback device Default
18:26:01: ------------------------------------------
18:26:01: Using desktop audio input: LG TV (2- High Definition Audio Device)
18:26:02: ------------------------------------------
18:26:02: Using auxilary audio input: Microphone (Sound Blaster Recon3D)
18:26:02: ------------------------------------------
18:26:02: Audio Encoding: AAC
18:26:02:     bitrate: 160
18:26:02: ------------------------------------------
18:26:02:     device: AVerMedia HD Capture C985 Bus 3,
18:26:02:     device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&2543d5d&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
18:26:02:     chosen type: YV12, usingFourCC: true, res: 1920x1080 - 1920x1080, frameIntervals: 333333-666666, fourCC: 'YV12'
18:26:02: 
18:26:02:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
18:26:02: Using directshow input
18:26:02: ------------------------------------------
18:26:02: Video Encoding: x264
18:26:02:     fps: 30
18:26:02:     width: 1280, height: 720
18:26:02:     preset: veryfast
18:26:02:     profile: high
18:26:02:     keyint: 60
18:26:02:     CBR: yes
18:26:02:     CFR: no
18:26:02:     max bitrate: 2750
18:26:02:     buffer size: 3000
18:26:02: ------------------------------------------
18:26:02: MMDeviceAudioSource: Frequency for device 'LG TV (2- High Definition Audio Device)' is 352800, samples per sec is 44100
18:26:02: MMDeviceAudioSource: Frequency for device 'Microphone (Sound Blaster Recon3D)' is 384000, samples per sec is 48000
18:26:23: ------------------------------------------
18:26:23:     device: AVerMedia HD Capture C985 Bus 3,
18:26:23:     device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&2543d5d&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
18:26:23:     chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, frameIntervals: 166666-666666, fourCC: 'YV12'
18:26:23: 
18:26:23:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
18:26:33: ------------------------------------------
18:26:33:     device: AVerMedia HD Capture C985 Bus 3,
18:26:33:     device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&2543d5d&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
18:26:33:     chosen type: YV12, usingFourCC: true, res: 1920x1080 - 1920x1080, frameIntervals: 333333-666666, fourCC: 'YV12'
18:26:33: 
18:26:33:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
18:26:43: Settings::Video: Disabling Aero
18:26:45: Total frames encoded: 1265, total frames duplicated: 83 (6.56%)
18:26:45: Total frames rendered: 1191, number of late frames: 2 (0.17%) (it's okay for some frames to be late)
18:26:46: 
18:26:46: Profiler time results:
18:26:46: 
18:26:46: ==============================================================
18:26:46: video thread frame - [100%] [avg time: 2.807 ms] [children: 0.0356%] [unaccounted: 100%]
18:26:46: | scene->Preprocess - [0.0356%] [avg time: 0.001 ms]
18:26:46: GPU download and conversion - [100%] [avg time: 0.063 ms] [children: 74.6%] [unaccounted: 25.4%]
18:26:46: | flush - [42.9%] [avg time: 0.027 ms]
18:26:46: | CopyResource - [30.2%] [avg time: 0.019 ms]
18:26:46: | conversion to 4:2:0 - [1.59%] [avg time: 0.001 ms]
18:26:46: Convert444Threads - [100%] [avg time: 0.316 ms] [children: 99.4%] [unaccounted: 0.633%]
18:26:46: | Convert444toNV12 - [99.4%] [avg time: 0.314 ms]
18:26:46: encoder thread frame - [100%] [avg time: 0.593 ms]
18:26:46: ==============================================================
18:26:46: 
18:26:46: 
18:26:46: Profiler CPU results:
18:26:46: 
18:26:46: ==============================================================
18:26:46: video thread frame - [cpu time: avg 0.052 ms, total 62.4 ms] [avg calls per frame: 1]
18:26:46: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:26:46: GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:26:46: | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:26:46: | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:26:46: | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:26:46: Convert444Threads - [cpu time: avg 0.424 ms, total 998.406 ms] [avg calls per frame: 2]
18:26:46: | Convert444toNV12 - [cpu time: avg 0.424 ms, total 998.406 ms] [avg calls per frame: 2]
18:26:46: encoder thread frame - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:26:46: ==============================================================
18:26:46: 
18:26:46: =====Stream End: 2013-10-15, 18:26:46=================================================
18:26:47: =====Stream Start: 2013-10-15, 18:26:47===============================================
18:26:47:   Multithreaded optimizations: On
18:26:47:   Base resolution: 1920x1080
18:26:47:   Output resolution: 1920x1080
18:26:47: ------------------------------------------
18:26:47: Loading up D3D10 on NVIDIA GeForce GTX 780...
18:26:47: ------------------------------------------
18:26:47: Audio Format: 48000hz
18:26:47: Playback device Default
18:26:47: ------------------------------------------
18:26:47: Using desktop audio input: LG TV (2- High Definition Audio Device)
18:26:47: ------------------------------------------
18:26:47: Using auxilary audio input: Microphone (Sound Blaster Recon3D)
18:26:47: ------------------------------------------
18:26:47: Audio Encoding: AAC
18:26:47:     bitrate: 160
18:26:47: ------------------------------------------
18:26:47:     device: AVerMedia HD Capture C985 Bus 3,
18:26:47:     device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&2543d5d&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
18:26:47:     chosen type: YV12, usingFourCC: true, res: 1920x1080 - 1920x1080, frameIntervals: 333333-666666, fourCC: 'YV12'
18:26:47: 
18:26:47:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
18:26:47: Using directshow input
18:26:47: ------------------------------------------
18:26:47: Video Encoding: x264
18:26:47:     fps: 30
18:26:47:     width: 1920, height: 1080
18:26:47:     preset: veryfast
18:26:47:     profile: high
18:26:47:     keyint: 60
18:26:47:     CBR: yes
18:26:47:     CFR: no
18:26:47:     max bitrate: 2750
18:26:47:     buffer size: 3000
18:26:47: ------------------------------------------
18:26:47: MMDeviceAudioSource: Frequency for device 'LG TV (2- High Definition Audio Device)' is 352800, samples per sec is 44100
18:26:47: MMDeviceAudioSource: Frequency for device 'Microphone (Sound Blaster Recon3D)' is 384000, samples per sec is 48000
18:27:02: Total frames encoded: 414, total frames duplicated: 0 (0.00%)
18:27:02: Total frames rendered: 419, number of late frames: 1 (0.24%) (it's okay for some frames to be late)
18:27:03: 
18:27:03: Profiler time results:
18:27:03: 
18:27:03: ==============================================================
18:27:03: video thread frame - [100%] [avg time: 0.512 ms] [children: 0.391%] [unaccounted: 99.6%]
18:27:03: | scene->Preprocess - [0.391%] [avg time: 0.002 ms]
18:27:03: GPU download and conversion - [100%] [avg time: 0.066 ms] [children: 75.8%] [unaccounted: 24.2%]
18:27:03: | flush - [45.5%] [avg time: 0.03 ms]
18:27:03: | CopyResource - [28.8%] [avg time: 0.019 ms]
18:27:03: | conversion to 4:2:0 - [1.52%] [avg time: 0.001 ms]
18:27:03: Convert444Threads - [100%] [avg time: 0.857 ms] [children: 99.5%] [unaccounted: 0.467%]
18:27:03: | Convert444toNV12 - [99.5%] [avg time: 0.853 ms]
18:27:03: encoder thread frame - [100%] [avg time: 1.329 ms]
18:27:03: ==============================================================
18:27:03: 
18:27:03: 
18:27:03: Profiler CPU results:
18:27:03: 
18:27:03: ==============================================================
18:27:03: video thread frame - [cpu time: avg 0.037 ms, total 15.6 ms] [avg calls per frame: 1]
18:27:03: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:03: GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:03: | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:03: | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:03: | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:03: Convert444Threads - [cpu time: avg 0.967 ms, total 780.004 ms] [avg calls per frame: 2]
18:27:03: | Convert444toNV12 - [cpu time: avg 0.967 ms, total 780.004 ms] [avg calls per frame: 2]
18:27:03: encoder thread frame - [cpu time: avg 1.047 ms, total 421.202 ms] [avg calls per frame: 1]
18:27:03: ==============================================================
18:27:03: 
18:27:03: =====Stream End: 2013-10-15, 18:27:03=================================================
18:27:04: =====Stream Start: 2013-10-15, 18:27:04===============================================
18:27:04:   Multithreaded optimizations: On
18:27:04:   Base resolution: 1920x1080
18:27:04:   Output resolution: 1920x1080
18:27:04: ------------------------------------------
18:27:04: Loading up D3D10 on NVIDIA GeForce GTX 780...
18:27:04: ------------------------------------------
18:27:04: Audio Format: 48000hz
18:27:04: Playback device Default
18:27:04: ------------------------------------------
18:27:04: Using desktop audio input: LG TV (2- High Definition Audio Device)
18:27:04: ------------------------------------------
18:27:04: Using auxilary audio input: Microphone (Sound Blaster Recon3D)
18:27:04: ------------------------------------------
18:27:04: Audio Encoding: AAC
18:27:04:     bitrate: 160
18:27:04: ------------------------------------------
18:27:04:     device: AVerMedia HD Capture C985 Bus 3,
18:27:04:     device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&2543d5d&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
18:27:04:     chosen type: YV12, usingFourCC: true, res: 1920x1080 - 1920x1080, frameIntervals: 333333-666666, fourCC: 'YV12'
18:27:04: 
18:27:04:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
18:27:04: Using directshow input
18:27:05: ------------------------------------------
18:27:05: Video Encoding: x264
18:27:05:     fps: 30
18:27:05:     width: 1920, height: 1080
18:27:05:     preset: veryfast
18:27:05:     profile: high
18:27:05:     keyint: 60
18:27:05:     CBR: yes
18:27:05:     CFR: no
18:27:05:     max bitrate: 2750
18:27:05:     buffer size: 3000
18:27:05: ------------------------------------------
18:27:05: MMDeviceAudioSource: Frequency for device 'LG TV (2- High Definition Audio Device)' is 352800, samples per sec is 44100
18:27:05: MMDeviceAudioSource: Frequency for device 'Microphone (Sound Blaster Recon3D)' is 384000, samples per sec is 48000
18:27:07: Using RTMP service: Twitch / Justin.tv
18:27:07:   Server selection: rtmp://live-lhr.justin.tv/app
18:27:07:   Interface: Intel(R) 82579V Gigabit Network Connection (ethernet, 1000 mbps)
18:27:07: Completed handshake with rtmp://live-lhr.justin.tv/app in 369 ms.
18:27:08: SO_SNDBUF was at 8192
18:27:08: SO_SNDBUF is now 65536
18:27:21: RTMPPublisher::Socketloop: Increasing send buffer to ISB 131072 (buffer: 0 / 371712)
18:27:30: Total frames encoded: 726, total frames duplicated: 0 (0.00%)
18:27:30: Total frames rendered: 732, number of late frames: 1 (0.14%) (it's okay for some frames to be late)
18:27:31: RTMPPublisher::SocketLoop: Graceful loop exit
18:27:31: Average send payload: 8857 bytes, average send interval: 26 ms
18:27:31: Number of times waited to send: 0, Waited for a total of 0 bytes
18:27:31: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
18:27:31: Number of bytes sent: 7290029
18:27:31: 
18:27:31: Profiler time results:
18:27:31: 
18:27:31: ==============================================================
18:27:31: video thread frame - [100%] [avg time: 0.487 ms] [children: 0.411%] [unaccounted: 99.6%]
18:27:31: | scene->Preprocess - [0.411%] [avg time: 0.002 ms]
18:27:31: GPU download and conversion - [100%] [avg time: 0.038 ms] [children: 86.8%] [unaccounted: 13.2%]
18:27:31: | flush - [44.7%] [avg time: 0.017 ms]
18:27:31: | CopyResource - [39.5%] [avg time: 0.015 ms]
18:27:31: | conversion to 4:2:0 - [2.63%] [avg time: 0.001 ms]
18:27:31: Convert444Threads - [100%] [avg time: 0.846 ms] [children: 99.4%] [unaccounted: 0.591%]
18:27:31: | Convert444toNV12 - [99.4%] [avg time: 0.841 ms]
18:27:31: encoder thread frame - [100%] [avg time: 1.24 ms]
18:27:31: ==============================================================
18:27:31: 
18:27:31: 
18:27:31: Profiler CPU results:
18:27:31: 
18:27:31: ==============================================================
18:27:31: video thread frame - [cpu time: avg 0.042 ms, total 31.2 ms] [avg calls per frame: 1]
18:27:31: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:31: GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:31: | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:31: | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:31: | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
18:27:31: Convert444Threads - [cpu time: avg 1.036 ms, total 1482.01 ms] [avg calls per frame: 2]
18:27:31: | Convert444toNV12 - [cpu time: avg 1.036 ms, total 1482.01 ms] [avg calls per frame: 2]
18:27:31: encoder thread frame - [cpu time: avg 0.939 ms, total 670.804 ms] [avg calls per frame: 1]
18:27:31: ==============================================================
18:27:31: 
18:27:31: =====Stream End: 2013-10-15, 18:27:31=================================================

 

[dodgepong]

Is it still showing a red screen? What console are you streaming? Are you sure the console is outputting 1080p and not 720p? What happens if you change the Live Gamer HD resolution to 720p in the video capture source options?

 

[Grumbul]

dodge you are a master of awesome.

Just changed this setting:

Video > Base Resolution > 1280 x 720

I now have Video!

Onwards to the sound issue now.... I'll let you know when I have done some fiddling.

Really appreciate all the epic support we get here by the way chaps.

 

[Grumbul]

Now onto sound.

I have sound on my TV via the AverMedia HDMI pass through so that is good.

I have the following sound option in Windows 7:

LGTV
Realtek Digital Ouput (Optical)
Speaker (actually my Headset)

In OBS I have:

Default
Realtek Digital Ouput (Optical)
Digital Audio (HDMI) (2-High Definition Audio Device)
Speaker
LGTV

Can't seem to get any sound at all no matter what I do....

 

[dodgepong]

For capture cards, the sound options are in the video capture source settings.

 

[Grumbul]

Hi dodge.

Yes, I think the problem is I genuinely have not got a grasp on audio settings when it comes to Windows, Streaming and Capture Cards. I just can never seem to get my head around what is going where and where it is coming from.

If I boot up RECentral I have video and audio both set to HDMI.

Doing this and by setting my playback device in Windows as Speaker (headset) everything sounds great.

However when I then shut down OBS I cannot get any sound.

Consider me thick as pig sh*t for purposes of this thread sir :)

I'll take a peek in the options you mentioned...

 

[Grumbul]

Yeah,

I think I got this sorted thanks dodge.

I'm using the optical out on the PS3 direct to my headset mixamp to get sound, OBS is picking it up direct from the capture card so all looks pretty good thus far.

It will be absolutely awesome having direct capture available with the AverMedia - no more Xsplit or HDPVR2!

Good days ahead.

Out of interest - how easy would it be to get TeamSpeak also outputting to OBS, or is that going to involve using VAC?

Edit: got that working as well. This card was worth every single penny. Along with OBS my stream just got the upgrade I feel my viewers deserve. Thanks very much everyone.

 

[dodgepong]

Good to hear it's working!