Question / Help Audio out of sync and skipping when trying to use Elgato HD

John Davis

New Member
I'm new to streaming and was basically following a few tutorials on how to set up my elgato and obs for streaming on twitch. I'm experiencing audio skips and delays and have tried countless times to get these two programs to work together. I'm at a loss and now turn to you guys for some more experienced help. When I opened up task manager during my stream, my cpu was sitting around 40% I'm not seeing any stress on my PC. My video is smooth and looks great. I'm just having audio problems.

Here is my log file

12:01:07: =====Stream Start: 2015-03-14, 12:01:07===============================================
12:01:07: Multithreaded optimizations: On
12:01:07: Base resolution: 1280x720
12:01:07: Output resolution: 1280x720
12:01:07: ------------------------------------------
12:01:07: Loading up D3D10 on NVIDIA GeForce GTX 550 Ti (Adapter 1)...
12:01:07: ------------------------------------------
12:01:07: Audio Format: 48000 Hz
12:01:07: ------------------------------------------
12:01:07: Audio Channels: 2 Ch
12:01:07: Playback device Default
12:01:07: ------------------------------------------
12:01:07: Using desktop audio input: Speakers (Realtek High Definition Audio)
12:01:07: Global Audio time adjust: 1500
12:01:07: ------------------------------------------
12:01:07: Audio Encoding: AAC
12:01:07: bitrate: 128
12:01:08: ------------------------------------------
12:01:08: device: Elgato Game Capture HD,
12:01:08: device id {39F50F4C-99E1-464A-B6F9-D605B4FB5918},
12:01:08: chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 166833-166833
12:01:08: use buffering: true - 0, fourCC: 'UYVY'
12:01:08:
12:01:08: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
12:01:08: Elgato Game Capture: force buffering with 1 msec
12:01:08: Using directshow input
12:01:08: Scene buffering time set to 1000
12:01:08: ------------------------------------------
12:01:08: Video Encoding: x264
12:01:08: fps: 30
12:01:08: width: 1280, height: 720
12:01:08: preset: veryfast
12:01:08: profile: main
12:01:08: keyint: 60
12:01:08: CBR: yes
12:01:08: CFR: yes
12:01:08: max bitrate: 1500
12:01:08: buffer size: 1500
12:01:08: ------------------------------------------
12:01:08: Syncing audio to video time (WARNING: you should not be doing this if you are just having webcam desync, that's a separate issue)
12:01:10: Using RTMP service: Twitch
12:01:10: Server selection: rtmp://live.twitch.tv/app
12:01:10: Interface: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC (802.11, 144 mbps)
12:01:11: Completed handshake with rtmp://live.twitch.tv/app in 462 ms.
12:01:11: SO_SNDBUF was at 8192
12:01:11: SO_SNDBUF is now 65536
12:01:12: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 131072 (buffer: 3590 / 207872)
12:01:14: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 262144 (buffer: 0 / 207872)
12:02:39: Total frames encoded: 2690, total frames duplicated: 15 (0.56%)
12:02:39: Total frames rendered: 2725, number of late frames: 1 (0.04%) (it's okay for some frames to be late)
12:02:39: ~RTMPPublisher: Packet flush completed in 126 ms
12:02:39: ~RTMPPublisher: Send thread terminated in 0 ms
12:02:39: RTMPPublisher::SocketLoop: Graceful loop exit
12:02:39: ~RTMPPublisher: Socket thread terminated in 0 ms
12:02:39: ~RTMPPublisher: Final socket shutdown completed in 91 ms
12:02:39: Average send payload: 5298 bytes, average send interval: 25 ms
12:02:39: Number of times waited to send: 0, Waited for a total of 0 bytes
12:02:39: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
12:02:39: Number of bytes sent: 17867339
12:02:43:
12:02:43: Profiler time results:
12:02:43:
12:02:43: ==============================================================
12:02:43: video thread frame - [100%] [avg time: 1.596 ms] [children: 49.6%] [unaccounted: 50.4%]
12:02:43: | scene->Preprocess - [29.6%] [avg time: 0.473 ms]
12:02:43: | GPU download and conversion - [20%] [avg time: 0.319 ms] [children: 18.8%] [unaccounted: 1.19%]
12:02:43: | | flush - [18%] [avg time: 0.288 ms]
12:02:43: | | CopyResource - [0.501%] [avg time: 0.008 ms]
12:02:43: | | conversion to 4:2:0 - [0.251%] [avg time: 0.004 ms]
12:02:43: Convert444Threads - [100%] [avg time: 1.106 ms] [children: 98.7%] [unaccounted: 1.27%]
12:02:43: | Convert444toNV12 - [98.7%] [avg time: 1.092 ms]
12:02:43: encoder thread frame - [100%] [avg time: 1.647 ms] [children: 1.64%] [unaccounted: 98.4%]
12:02:43: | sending stuff out - [1.64%] [avg time: 0.027 ms]
12:02:43: ==============================================================
12:02:43:
12:02:43:
12:02:43: Profiler CPU results:
12:02:43:
12:02:43: ==============================================================
12:02:43: video thread frame - [cpu time: avg 0.87 ms, total 2371.22 ms] [avg calls per frame: 1]
12:02:43: | scene->Preprocess - [cpu time: avg 0.068 ms, total 187.201 ms] [avg calls per frame: 1]
12:02:43: | GPU download and conversion - [cpu time: avg 0.12 ms, total 327.603 ms] [avg calls per frame: 1]
12:02:43: | | flush - [cpu time: avg 0.057 ms, total 156 ms] [avg calls per frame: 1]
12:02:43: | | CopyResource - [cpu time: avg 0.023 ms, total 62.401 ms] [avg calls per frame: 1]
12:02:43: | | conversion to 4:2:0 - [cpu time: avg 0.028 ms, total 78.001 ms] [avg calls per frame: 1]
12:02:43: Convert444Threads - [cpu time: avg 1.072 ms, total 5772.04 ms] [avg calls per frame: 2]
12:02:43: | Convert444toNV12 - [cpu time: avg 1.069 ms, total 5756.44 ms] [avg calls per frame: 2]
12:02:43: encoder thread frame - [cpu time: avg 1.038 ms, total 2792.42 ms] [avg calls per frame: 1]
12:02:43: | sending stuff out - [cpu time: avg 0.011 ms, total 31.2 ms] [avg calls per frame: 1]
12:02:43: ==============================================================
12:02:43:
12:02:43: =====Stream End: 2015-03-14, 12:02:43=================================================


Thanks!

John
 
I'm new to streaming and was basically following a few tutorials on how to set up my elgato and obs for streaming on twitch. I'm experiencing audio skips and delays and have tried countless times to get these two programs to work together. I'm at a loss and now turn to you guys for some more experienced help. When I opened up task manager during my stream, my cpu was sitting around 40% I'm not seeing any stress on my PC. My video is smooth and looks great. I'm just having audio problems.

Here is my log file

Code:
Elgato Game Capture: force buffering with 1 msec
in the properties of the elgato "video capture device", 1ms buffer is way to small. either turn off the buffer or raise it to 1000ms (aka 1 second).
Code:
Syncing audio to video time (WARNING: you should
not be doing this if you are just having webcam desync,
that's a separate issue
^dont sync audio to video, this is probably what is causing the issues.

Code:
Interface: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC (802.11, 144 mbps)

dont stream over wireless. wireless causes issues of its own, mainly stream stability, studdering, and/or stalling at times since all wireless travels over the same medium/frequency.
 
if you are using obs .65, it introduced an audio delay on elgato hardware because elgato still needs to update their drivers. here is a quote from the other thread, you will need to get the drivers from shrimp before they officially roll out the drivers. BTW this fixed my audio delay issue.

Hey guys. There's a user by the name of LtRoyalShrimp on here that PM'ed me regarding the recent OBS update and the out of sync sound. I'm not sure that i'm able to post a link to the Beta drivers as they're nowhere to be seen on Elgato's own website but the driver GameCaptureSetup_2.30.6.1006_beta has fixed all sound and sync issues. It's also a lot more responsive for me than the old one I used from their website but unfortunately still no x64 support. These are my Elgato/OBS settings:

WVnQbCt.jpg


Hopefully LtRoyalShrimp will see this topic and post more info in here to help anyone with issues out.
 
if you are using obs .65, it introduced an audio delay on elgato hardware because elgato still needs to update their drivers. here is a quote from the other thread, you will need to get the drivers from shrimp before they officially roll out the drivers. BTW this fixed my audio delay issue.
Good catch.
 
Ok, I'm using a LAN cable now, I'm still stuck with Elgato forced buffering 1 msec. I checked the properties section and couldn't find anything that would allow me to make changes. I know where youre talking about, I saw a picture of the properties on twitch. I'm missing that section.

Syncing audio to video time, Im not sure if I did this right, but I went into advanced settings and under audio, I changed it from 1500msec to 0. I believe that took care of the warning.

However, I still have audio skips and desyncs. I'm going to try to get the beta drivers that are listed below this post. If there is something that still looks wrong, please let me know. Here is an updated file log:

15:58:51: =====Stream Start: 2015-03-14, 15:58:51===============================================
15:58:51: Multithreaded optimizations: On
15:58:51: Base resolution: 1280x720
15:58:51: Output resolution: 1280x720
15:58:51: ------------------------------------------
15:58:51: Loading up D3D10 on NVIDIA GeForce GTX 550 Ti (Adapter 1)...
15:58:51: ------------------------------------------
15:58:51: Audio Format: 48000 Hz
15:58:51: ------------------------------------------
15:58:51: Audio Channels: 2 Ch
15:58:51: Playback device Default
15:58:51: ------------------------------------------
15:58:51: Using desktop audio input: Speakers (Realtek High Definition Audio)
15:58:51: Global Audio time adjust: 0
15:58:51: ------------------------------------------
15:58:51: Audio Encoding: AAC
15:58:51: bitrate: 128
15:58:51: ------------------------------------------
15:58:51: device: Elgato Game Capture HD,
15:58:51: device id {39F50F4C-99E1-464A-B6F9-D605B4FB5918},
15:58:51: chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 166833-166833
15:58:51: use buffering: false - 0, fourCC: 'UYVY'
15:58:51:
15:58:51: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
15:58:51: Elgato Game Capture: force buffering with 1 msec
15:58:51: Using directshow input
15:58:51: Scene buffering time set to 1000
15:58:51: ------------------------------------------
15:58:51: Video Encoding: x264
15:58:51: fps: 30
15:58:51: width: 1280, height: 720
15:58:51: preset: veryfast
15:58:51: profile: main
15:58:51: keyint: 60
15:58:51: CBR: yes
15:58:51: CFR: yes
15:58:51: max bitrate: 1500
15:58:51: buffer size: 1500
15:58:51: ------------------------------------------
15:58:54: Using RTMP service: Twitch
15:58:54: Server selection: rtmp://live.twitch.tv/app
15:58:54: Interface: Realtek PCIe GBE Family Controller (ethernet, 100 mbps)
15:58:54: Completed handshake with rtmp://live.twitch.tv/app in 235 ms.
15:58:54: SO_SNDBUF was at 8192
15:58:54: SO_SNDBUF is now 65536
15:58:58: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 262144 (buffer: 21326 / 207872)
16:07:12: RTMPPublisher::SocketLoop: Stalled for 1865 ms to write 206133 bytes (buffer: 0 / 207872), unstable connection?
16:08:18: FlushBufferedVideo: Flushing 18 packets over 566 ms
16:08:19: Total frames encoded: 16980, total frames duplicated: 31 (0.18%)
16:08:19: Total frames rendered: 16985, number of late frames: 3 (0.02%) (it's okay for some frames to be late)
16:08:19: ~RTMPPublisher: Packet flush completed in 129 ms
16:08:19: ~RTMPPublisher: Send thread terminated in 0 ms
16:08:19: RTMPPublisher::SocketLoop: Graceful loop exit
16:08:19: ~RTMPPublisher: Socket thread terminated in 0 ms
16:08:19: ~RTMPPublisher: Final socket shutdown completed in 85 ms
16:08:19: Average send payload: 4989 bytes, average send interval: 24 ms
16:08:19: Number of times waited to send: 4, Waited for a total of 16409 bytes
16:08:19: Number of b-frames dropped: 38 (0.23%), Number of p-frames dropped: 50 (0.3%), Total 88 (0.52%)
16:08:19: Number of bytes sent: 114633139
16:08:23:
16:08:23: Profiler time results:
16:08:23:
16:08:23: ==============================================================
16:08:23: video thread frame - [100%] [avg time: 1.209 ms] [children: 45.5%] [unaccounted: 54.5%]
16:08:23: | scene->Preprocess - [28.5%] [avg time: 0.345 ms]
16:08:23: | GPU download and conversion - [17%] [avg time: 0.205 ms] [children: 15.6%] [unaccounted: 1.32%]
16:08:23: | | flush - [14.7%] [avg time: 0.178 ms]
16:08:23: | | CopyResource - [0.579%] [avg time: 0.007 ms]
16:08:23: | | conversion to 4:2:0 - [0.331%] [avg time: 0.004 ms]
16:08:23: Convert444Threads - [100%] [avg time: 0.782 ms] [children: 98.7%] [unaccounted: 1.28%]
16:08:23: | Convert444toNV12 - [98.7%] [avg time: 0.772 ms]
16:08:23: encoder thread frame - [100%] [avg time: 1.406 ms] [children: 1.85%] [unaccounted: 98.2%]
16:08:23: | sending stuff out - [1.85%] [avg time: 0.026 ms]
16:08:23: ==============================================================
16:08:23:
16:08:23:
16:08:23: Profiler CPU results:
16:08:23:
16:08:23: ==============================================================
16:08:23: video thread frame - [cpu time: avg 0.618 ms, total 10498.9 ms] [avg calls per frame: 1]
16:08:23: | scene->Preprocess - [cpu time: avg 0.021 ms, total 358.8 ms] [avg calls per frame: 1]
16:08:23: | GPU download and conversion - [cpu time: avg 0.145 ms, total 2464.81 ms] [avg calls per frame: 1]
16:08:23: | | flush - [cpu time: avg 0.135 ms, total 2293.21 ms] [avg calls per frame: 1]
16:08:23: | | CopyResource - [cpu time: avg 0 ms, total 15.6 ms] [avg calls per frame: 1]
16:08:23: | | conversion to 4:2:0 - [cpu time: avg 0.001 ms, total 31.2 ms] [avg calls per frame: 1]
16:08:23: Convert444Threads - [cpu time: avg 0.732 ms, total 24819.8 ms] [avg calls per frame: 2]
16:08:23: | Convert444toNV12 - [cpu time: avg 0.728 ms, total 24695 ms] [avg calls per frame: 2]
16:08:23: encoder thread frame - [cpu time: avg 1.008 ms, total 17113.3 ms] [avg calls per frame: 1]
16:08:23: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
16:08:23: ==============================================================
16:08:23:
16:08:23: =====Stream End: 2015-03-14, 16:08:23=================================================
 
I am having the very same audio skipping issues. No problems when streaming from the Game Capture HD software, but when using OBS the audio is choppy. Video looks great and streams great.
I attempted to output the audio to desktop instead of to the stream, it sounds way better, but instead of choppy it has random crackles in the audio.

If these beta drivers will fix my problem i would love a copy of them.
 
Ok, I'm using a LAN cable now, I'm still stuck with Elgato forced buffering 1 msec. I checked the properties section and couldn't find anything that would allow me to make changes. I know where youre talking about, I saw a picture of the properties on twitch. I'm missing that section.

Syncing audio to video time, Im not sure if I did this right, but I went into advanced settings and under audio, I changed it from 1500msec to 0. I believe that took care of the warning.

However, I still have audio skips and desyncs. I'm going to try to get the beta drivers that are listed below this post. If there is something that still looks wrong, please let me know. Here is an updated file log:

15:58:51: =====Stream Start: 2015-03-14, 15:58:51===============================================
15:58:51: Multithreaded optimizations: On
15:58:51: Base resolution: 1280x720
15:58:51: Output resolution: 1280x720
15:58:51: ------------------------------------------
15:58:51: Loading up D3D10 on NVIDIA GeForce GTX 550 Ti (Adapter 1)...
15:58:51: ------------------------------------------
15:58:51: Audio Format: 48000 Hz
15:58:51: ------------------------------------------
15:58:51: Audio Channels: 2 Ch
15:58:51: Playback device Default
15:58:51: ------------------------------------------
15:58:51: Using desktop audio input: Speakers (Realtek High Definition Audio)
15:58:51: Global Audio time adjust: 0
15:58:51: ------------------------------------------
15:58:51: Audio Encoding: AAC
15:58:51: bitrate: 128
15:58:51: ------------------------------------------
15:58:51: device: Elgato Game Capture HD,
15:58:51: device id {39F50F4C-99E1-464A-B6F9-D605B4FB5918},
15:58:51: chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 166833-166833
15:58:51: use buffering: false - 0, fourCC: 'UYVY'
15:58:51:
15:58:51: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
15:58:51: Elgato Game Capture: force buffering with 1 msec
15:58:51: Using directshow input
15:58:51: Scene buffering time set to 1000
15:58:51: ------------------------------------------
15:58:51: Video Encoding: x264
15:58:51: fps: 30
15:58:51: width: 1280, height: 720
15:58:51: preset: veryfast
15:58:51: profile: main
15:58:51: keyint: 60
15:58:51: CBR: yes
15:58:51: CFR: yes
15:58:51: max bitrate: 1500
15:58:51: buffer size: 1500
15:58:51: ------------------------------------------
15:58:54: Using RTMP service: Twitch
15:58:54: Server selection: rtmp://live.twitch.tv/app
15:58:54: Interface: Realtek PCIe GBE Family Controller (ethernet, 100 mbps)
15:58:54: Completed handshake with rtmp://live.twitch.tv/app in 235 ms.
15:58:54: SO_SNDBUF was at 8192
15:58:54: SO_SNDBUF is now 65536
15:58:58: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 262144 (buffer: 21326 / 207872)
16:07:12: RTMPPublisher::SocketLoop: Stalled for 1865 ms to write 206133 bytes (buffer: 0 / 207872), unstable connection?
16:08:18: FlushBufferedVideo: Flushing 18 packets over 566 ms
16:08:19: Total frames encoded: 16980, total frames duplicated: 31 (0.18%)
16:08:19: Total frames rendered: 16985, number of late frames: 3 (0.02%) (it's okay for some frames to be late)
16:08:19: ~RTMPPublisher: Packet flush completed in 129 ms
16:08:19: ~RTMPPublisher: Send thread terminated in 0 ms
16:08:19: RTMPPublisher::SocketLoop: Graceful loop exit
16:08:19: ~RTMPPublisher: Socket thread terminated in 0 ms
16:08:19: ~RTMPPublisher: Final socket shutdown completed in 85 ms
16:08:19: Average send payload: 4989 bytes, average send interval: 24 ms
16:08:19: Number of times waited to send: 4, Waited for a total of 16409 bytes
16:08:19: Number of b-frames dropped: 38 (0.23%), Number of p-frames dropped: 50 (0.3%), Total 88 (0.52%)
16:08:19: Number of bytes sent: 114633139
16:08:23:
16:08:23: Profiler time results:
16:08:23:
16:08:23: ==============================================================
16:08:23: video thread frame - [100%] [avg time: 1.209 ms] [children: 45.5%] [unaccounted: 54.5%]
16:08:23: | scene->Preprocess - [28.5%] [avg time: 0.345 ms]
16:08:23: | GPU download and conversion - [17%] [avg time: 0.205 ms] [children: 15.6%] [unaccounted: 1.32%]
16:08:23: | | flush - [14.7%] [avg time: 0.178 ms]
16:08:23: | | CopyResource - [0.579%] [avg time: 0.007 ms]
16:08:23: | | conversion to 4:2:0 - [0.331%] [avg time: 0.004 ms]
16:08:23: Convert444Threads - [100%] [avg time: 0.782 ms] [children: 98.7%] [unaccounted: 1.28%]
16:08:23: | Convert444toNV12 - [98.7%] [avg time: 0.772 ms]
16:08:23: encoder thread frame - [100%] [avg time: 1.406 ms] [children: 1.85%] [unaccounted: 98.2%]
16:08:23: | sending stuff out - [1.85%] [avg time: 0.026 ms]
16:08:23: ==============================================================
16:08:23:
16:08:23:
16:08:23: Profiler CPU results:
16:08:23:
16:08:23: ==============================================================
16:08:23: video thread frame - [cpu time: avg 0.618 ms, total 10498.9 ms] [avg calls per frame: 1]
16:08:23: | scene->Preprocess - [cpu time: avg 0.021 ms, total 358.8 ms] [avg calls per frame: 1]
16:08:23: | GPU download and conversion - [cpu time: avg 0.145 ms, total 2464.81 ms] [avg calls per frame: 1]
16:08:23: | | flush - [cpu time: avg 0.135 ms, total 2293.21 ms] [avg calls per frame: 1]
16:08:23: | | CopyResource - [cpu time: avg 0 ms, total 15.6 ms] [avg calls per frame: 1]
16:08:23: | | conversion to 4:2:0 - [cpu time: avg 0.001 ms, total 31.2 ms] [avg calls per frame: 1]
16:08:23: Convert444Threads - [cpu time: avg 0.732 ms, total 24819.8 ms] [avg calls per frame: 2]
16:08:23: | Convert444toNV12 - [cpu time: avg 0.728 ms, total 24695 ms] [avg calls per frame: 2]
16:08:23: encoder thread frame - [cpu time: avg 1.008 ms, total 17113.3 ms] [avg calls per frame: 1]
16:08:23: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
16:08:23: ==============================================================
16:08:23:
16:08:23: =====Stream End: 2015-03-14, 16:08:23=================================================
Yeah uncheck "force desktop audio to use video timestamps as a base for audio time" right above the global audio sync. just in case, dont use "use mic QPC timestamps" either


I hope those beta drivers work for you all. its a pain hearing that you guys cant use your elgato properly.
 
I started streaming with OBS and an el gato HD around a month ago and have had nothing but trouble from it. The audio desync appears almost random. Sometimes it's just a bit off and consistent and then the next time it will start correctly and gradually get worse.
I had similar problems when I used to record using an HD pvr. I would always have to go back and resync the audio. Even that was not an exact science.
I fixed my old problem by uninstalling the realtek drivers on my rig. I have a feeling if I do the same this time it may resolve the problem. Only thing is, I need some of the features that come with those drivers. I can honestly say all this is taking the fun out of streaming for me and I don't want to have to get a capture card as this was a gift.

Sorry if this is all unrelated. Back on topic, I was just wondering if anyone else was using realtek drivers and integrated sound while having this issue.
 
I started streaming with OBS and an el gato HD around a month ago and have had nothing but trouble from it. The audio desync appears almost random. Sometimes it's just a bit off and consistent and then the next time it will start correctly and gradually get worse.
I had similar problems when I used to record using an HD pvr. I would always have to go back and resync the audio. Even that was not an exact science.
I fixed my old problem by uninstalling the realtek drivers on my rig. I have a feeling if I do the same this time it may resolve the problem. Only thing is, I need some of the features that come with those drivers. I can honestly say all this is taking the fun out of streaming for me and I don't want to have to get a capture card as this was a gift.

Sorry if this is all unrelated. Back on topic, I was just wondering if anyone else was using realtek drivers and integrated sound while having this issue.
Read a quote from @LtRoyalShrimp: and the info he has in it. the quote wasn't for you, but I think you can get some good advice from his advice. Also, make sure you are using the newest release of the elgato software.
Since the desync happens on everything, we need to go step by step.

So, lets begin:

  • In the logs, the C920's audio source is the Blue Yeti
    • Why? You should disable the C920's audio since you won't be using it
  • The C920's audio timestamps are behind
    • This could be due to a number of issues.
    • Please plug the C920 into a USB port, AS FAR AWAY as possible from the Game Capture HD60! They are known to cause issues when connected on the same root hub due to bandwidth competition
    • Plug the C920 as well as the HD60 into a free USB 2.0 port.
    • Another C920 tip: Don't run it at 1080p. Set the C920 resolution in the properties to 720p, or even lower. This reduces bandwidth and reduces other known issues.
  • You seem to have posted an incomplete log, as I cannot see any CPU information, but
    • You have quite a lot of frame lag (4%) and 20%(!) frame duplication! These are very high numbers. Your CPU seems to not be able to handle the X264 preset, and high CPU usage can cause desync issues.
    • Try lowering the X264 preset and doing all the above suggestions.
Once you have read all this and tried it all, let me know if the issues still persist.
 
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