Question / Help Audio cut out

K

Kurodean

New Member
Hello, I am in need of help to resolve an issue with my OBS audio. I shall include the log here and there is one part that stands out:

10:46:08: Open Broadcaster Software v0.655b - 32bit (´・ω・｀)
10:46:08: -------------------------------
10:46:08: CPU Name: AMD FX(tm)-6300 Six-Core Processor
10:46:08: CPU Speed: 3515MHz
10:46:08: Physical Memory: 4095MB Total, 4095MB Free
10:46:08: stepping id: 0, model 2, family 21, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 6, total cores 3
10:46:08: monitor 1: pos={-1440, 0}, size={1440, 900}
10:46:08: monitor 2: pos={0, 0}, size={1600, 900}
10:46:08: Windows Version: 6.1 Build 7601 (revision 18798)
10:46:08: Aero is Enabled
10:46:08: -------------------------------
10:46:08: OBS Modules:
10:46:08: Base Address Module
10:46:08: 000C0000 OBS.exe
10:46:08: 69340000 OBSApi.dll
10:46:08: 6F230000 DShowPlugin.dll
10:46:08: 732F0000 GraphicsCapture.dll
10:46:08: 73420000 NoiseGate.dll
10:46:08: 738B0000 PSVPlugin.dll
10:46:08: 74E20000 scenesw.dll
10:46:08: ------------------------------------------
10:46:08: Adapter 1
10:46:08: Video Adapter: NVIDIA GeForce GT 620
10:46:08: Video Adapter Dedicated Video Memory: 1027014656
10:46:08: Video Adapter Shared System Memory: 3221106688
10:46:08: Video Adapter Output 1: pos={0, 0}, size={1600, 900}, attached=true
10:46:08: Video Adapter Output 2: pos={-1440, 0}, size={1440, 900}, attached=true
10:46:08: =====Stream Start: 2015-09-15, 10:46:08===============================================
10:46:08: Multithreaded optimizations: On
10:46:08: Base resolution: 1600x900
10:46:08: Output resolution: 1600x900
10:46:08: ------------------------------------------
10:46:08: Loading up D3D10 on NVIDIA GeForce GT 620 (Adapter 1)...
10:46:08: ------------------------------------------
10:46:08: Audio Format: 48000 Hz
10:46:08: ------------------------------------------
10:46:08: Audio Channels: 2 Ch
10:46:08: Playback device {0.0.0.00000000}.{b96f2844-b916-4daf-af3d-f24df8d2a4a6}
10:46:08: ------------------------------------------
10:46:08: Using desktop audio input: Speakers (Turtle Beach SEVEN GAME)
10:46:08: Global Audio time adjust: 0
10:46:08: Using 5.1 surround speaker setup
10:46:08: ------------------------------------------
10:46:08: Using auxilary audio input: Microphone (Turtle Beach SEVEN CHAT)
10:46:08: Mic time offset: 0
10:46:08: ------------------------------------------
10:46:08: Audio Encoding: AAC
10:46:08: bitrate: 112
10:46:08: Using graphics capture
10:46:08: Trying to hook process: Diablo III.exe
10:46:08: Scene buffering time set to 700
10:46:08: ------------------------------------------
10:46:08: Video Encoding: x264
10:46:08: fps: 30
10:46:08: width: 1600, height: 900
10:46:08: preset: veryfast
10:46:08: profile: main
10:46:08: keyint: 60
10:46:08: CBR: yes
10:46:08: CFR: yes
10:46:08: max bitrate: 3000
10:46:08: buffer size: 3000
10:46:08: ------------------------------------------
10:46:08: SharedTexCapture hooked
10:46:10: Using RTMP service: Twitch
10:46:10: Server selection: rtmp://live-jfk.twitch.tv/app
10:46:10: Interface: Realtek PCIe GBE Family Controller (ethernet, 1000 mbps)
10:46:10: Completed handshake with rtmp://live-jfk.twitch.tv/app in 310 ms.
10:46:11: SO_SNDBUF was at 8192
10:46:11: SO_SNDBUF is now 65536
10:46:12: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 131072 (buffer: 0 / 398336)
10:46:12: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 262144 (buffer: 0 / 398336)
10:46:13: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 524288 (buffer: 0 / 398336)
10:48:27: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 1048576 (buffer: 0 / 398336)
10:54:18: Audio device 'Microphone (Turtle Beach SEVEN CHAT)' has been lost, attempting to reinitialize
10:54:18: Audio device 'Speakers (Turtle Beach SEVEN GAME)' has been lost, attempting to reinitialize
10:54:19: Device 'Microphone (Turtle Beach SEVEN CHAT)' reacquired.
10:54:19: Global Audio time adjust: 0
10:54:19: Using 5.1 surround speaker setup
10:54:19: Device 'Speakers (Turtle Beach SEVEN GAME)' reacquired.
10:54:19: Audio timestamp for device 'Microphone (Turtle Beach SEVEN CHAT)' was behind target timestamp by 120
10:54:19: RTMPPublisher::SocketLoop: Stalled for 2333 ms to write 451 bytes (buffer: 0 / 398336), unstable connection?


The part that stands out is it saying "Audio device 'Microphone (Turtle Beach SEVEN CHAT)' has been lost, attempting to reinitialize" as well as the Speaker portion. When this happens I am not disconnecting my audio devices but randomly it seems the connection drops, so OBS says. This only happens when I am streaming through OBS. This is the log I got during the stream. I will include a post-stream log as an upload.

My connection is a 50 down 5 up. I doubt that would cause this issue. Just assumed it would be information that would be relevant to know.
 

Attachments

USB devices.

If your usb controller that is managing that headset is overloaded in some way (too much power being drawn, too many devices sucking too much usb bandwidth) then the devices will disconnect and reconnect.
 
The only three devices connected are my Turtle Beach headset and my Razer Naga as well as a USB controller for games. Could just the three in-combination cause this issue?
 
Hmm. I can try without the USB game controller connected. It is a Rock Candy brand XBox controller.

Thank you for the suggestion
 
After a few minutes more of streaming the same issue arose. I'm perplexed what the problem could be and it is quite upsetting.
 
Still searching for a possible solution. Again, this only happens when running OBS. I have tried other streaming products but none are as near as the quality I love from OBS. This is the only issue that brings me to a full stop on streaming. It is quite depressing but I am going to try everything I can to get this fixed.
 
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