50%+ Frame Drops During Stream

N7Soul

New Member
Hello! I have been having major issues on and off for a long time with frame drops, and I have searched the internet over and over trying to find a solution, with little to no luck. I've been experiencing this issue for 2 years now, and it ultimately stopped me from streaming. I have become more than frustrated with it, and I am now determined to figure out the core issue. I have followed many steps that I have seen such as:

-Switching servers
-Streaming to other streaming services
-Lowering bitrate
-I have always been hardwired
-Allowed OBS Studio through my firewall and also forwarded TCP 1935 for RTMP
-Built a new computer with the only same parts being my GPU and HDD/SDD
-Had a new router delivered from my ISP about a year ago

The only thing I haven't done has been contact my ISP about the packet loss, because I knew it would be a headache and hassle. I decided to use PingPlotter as I had saw it on another recent forum. I ran it on a 5 minute test stream, streaming 1080p60fps downscaled to 720p60fps at 3000 bitrate (which I know that my internet can handle because my speedtests average at 300up/10down) and this is what PingPlotter has shown.

pingplottersafe.png


I have also included my TwitchTest results (there were times when I was consistently streaming where they were at 5k+ with 100 quality, but now it's just such poor results as I used to see.)

TwitchTest.PNG


I also included my most recent log that was used for streaming. It's definitely a problem all over the place, but I am trying to determine if this is something totally at fault with my ISP, or something I can troubleshoot. All my hardware is my ISPs (except for my computer of course) so is this 100% their issue? or is there something I can do as well to help?

Thanks in advance! :)
 

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When the test result shows 0 quality, most probably its an issue within your ISP.
But if you want to troubleshoot before calling them in anger, start with the network cable and where it's connected in the router/modem. Change its position and see if it helps. Change the cable for another one, just in case is at fault. Now you can safely call in anger your ISP.

In the Help menu you can upload (and analyze) the logs, and copy/paste the link to the log you just uploaded.
 
and 720p60 with 3000 kbits is an little bit less bandwitch

1647265145483.png



16:52:06.935: Game Bar: On
16:52:06.935: Game DVR: On
16:52:06.936: Game DVR Background Recording: On
Disable this

16:52:06.936: Game Mode: Off
enable game mode


set the right outpur resolution
 
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