Question / Help 30+% Dropped Frames

T

Themeril

New Member
Hey guys

Having some issues with OBS to stream to Twitch this week, I streamed a lot before with OBS (about a month ago) and did not have any problems, this week I just have not been able to properly stream, getting around 30% dropped frames.

First of all, I'm in Canada, Ontario, I usually use the New York server, but I've tried with Chicago, Ashburn and a few others but results are always the same.
My ISP is Rogers, haven't had issues with them at all so I'm assuming they didn't just randomly change anything on their side to throttle streaming.
http://www.speedtest.net/my-result/4998069570
I'm connected directly to my router with a network cable.

I generally use the recommended Twitch settings: upload 3500kb (I tried 2000kb while streaming at 720p aswell). Streaming at 1080p, processor is an i7 6700k and I've tried setting the CPU preset to faster and veryfast but that didn't change anything in the dropped frames either.

I tried with Xsplit and it's the same issue, so it definitely looks like my connection is the problem but I don't see how.

Network adapters are up to date, I have an MSI Z170 M7 motherboard with Killer drivers, I also made sure to disable the killer networking priority settings, tried disabling my Windows firewall aswell just in case something was blocking it there but nope.

ANY help would be appreciated, I spent my last 2 days trying to fix this but I have not fixed a thing.

Here's one of the logs, 720p @ 3200kb bitrate, ~30% frames dropped
https://www.dropbox.com/s/h6x7kpgl49asve5/2016-01-14-2222-20.log?dl=0
https://gist.github.com/anonymous/589ef69c56cada81444a
 
Last edited:
FerretBomb

FerretBomb

Active Member
Try a different server, or use less bitrate.
Unless you're Partnered, you really shouldn't be using more than 2000kbps anyway. 3500 is the technical max the ingests are rated to handle without issues on Twitch's end. Unless you're Partnered though, it will send almost all of your viewers into buffering hell.
 
T

Themeril

New Member
Like I said in my post, I already tried with different servers and sub 2000kb bitrate, I'll still get dropped frames. Today I tried streaming in 720, bitrate of 1900 and still getting dropped frames, around 10%.
The jitter for the ingest servers is also higher than what it used to be for me, seems like this is causing a problem.
jitter.png


I just want to be able to stream at 1080p again, that's it. Right now this is not possible, even 720p is pushing it for some reason.
 
Patrick Tan

Patrick Tan

New Member
Themeril said:
Hey guys

Having some issues with OBS to stream to Twitch this week, I streamed a lot before with OBS (about a month ago) and did not have any problems, this week I just have not been able to properly stream, getting around 30% dropped frames.

First of all, I'm in Canada, Ontario, I usually use the New York server, but I've tried with Chicago, Ashburn and a few others but results are always the same.
My ISP is Rogers, haven't had issues with them at all so I'm assuming they didn't just randomly change anything on their side to throttle streaming.
http://www.speedtest.net/my-result/4998069570
I'm connected directly to my router with a network cable.

I generally use the recommended Twitch settings: upload 3500kb (I tried 2000kb while streaming at 720p aswell). Streaming at 1080p, processor is an i7 6700k and I've tried setting the CPU preset to faster and veryfast but that didn't change anything in the dropped frames either.

I tried with Xsplit and it's the same issue, so it definitely looks like my connection is the problem but I don't see how.

Network adapters are up to date, I have an MSI Z170 M7 motherboard with Killer drivers, I also made sure to disable the killer networking priority settings, tried disabling my Windows firewall aswell just in case something was blocking it there but nope.

ANY help would be appreciated, I spent my last 2 days trying to fix this but I have not fixed a thing.

Here's one of the logs, 720p @ 3200kb bitrate, ~30% frames dropped
https://www.dropbox.com/s/h6x7kpgl49asve5/2016-01-14-2222-20.log?dl=0
https://gist.github.com/anonymous/589ef69c56cada81444a
Click to expand...

YO I have the same exact problem. It's been like this for me for awhile now, but I used to stream in October and it was completely fine. Rogers (well I'm with teksavvy) says they have a direct connection to Twitch NY servers, but no luck man.

here's my thread ~from a week ago.
 
T

Themeril

New Member
Yeah I used that one before, this time the numbers are much lower than usual, normally I would get 10000kbps+ on both ashburn and new york. Looks pretty terrible atm.
I don't know, seems like Rogers changed something since the end of last year, that's the only thing I can think of.
Twitchtest.png
 
R

roguecival

New Member
Themerill, same issue here, Rogers says its not their fault though.
I still drop around or over 20% of frames at 2500 bitrate, and resetting the stream key doesn't help, if you find any fix, let me know.
 
T

Themeril

New Member
To come back on this, I had contacted and complained to Rogers about this, same answer as you got probably, blabla bla not our fault, connection from here seems fine, your router is up to date and has no errors, we can't do anything, sorry.

2 days later, without any changes from my part I use the Twitch bandwith tester again, boom, everything is close to 100, so I tried streaming again that night and was getting no more dropped frames in OBS or Xsplit and everything is working smoothly again.
I struggled with this for a good 2 weeks, then I contact Rogers again and 2 days later the issue is fixed while they state the problem wasn't on their side. Coincidence? I think not.

This is my Twitch bandwith test from today.
twitch.jpg



All I can say is, keep harassing Rogers, I'm 99% sure they're causing the issue.
 
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