Zero luck with USB video devices (please help)

S

seriousmods

New Member
I am attempting to do a dual cam live stream for my workplace. I'm running a Dell Latitude 5490 with 8 gigs of ram and an Intel i5-8350 CPU. My two cameras are a GoPro Hero 9 and a Canon EOS Rebel SL2.

I'm connecting both cameras to the laptop via capture card. The Canon is a direct hardline connection with an HDMI to capture card (blutec) to usb 3.0 setup. The gopro is connected to a hollyland mars 400s receiver and transmitter. HDMI between the transmitter and camera. HDMI to capture card to usb 3.0 on the receiver side. I know both cameras work, and they have worked today. However, they are so inconsistent in their operation that I am afraid I am going to have a repeat of a failed livestream I had only a couple weeks ago (using streamlabs obs with that one).

Here are the problems I have:
  1. The cameras need to be reconfigured every time I plug them in.
  2. The cameras freeze during transmission (believe this is fixed).
  3. The cameras show up as blank/black images in my scene, and cannot be reconfigured.
  4. The list of USB devices shows gray previews until I click on the integrated webcam which works, but will sometimes replace any other device I attempt to preview
Due to the nature of the project, I am under a ton of stress, and could really use some advice to get this working consistently. I have two weeks till the event, and no way to cancel it if it doesn't work.

Thank you. I have included some images of the issues for reference.

Issue 1 is the completely blank screen that shows up when I try to connect the camera again.
issue1.jpg


Issue 2 is the large number of "devices" that show up in the list that I cannot find a way to delete.
issue2.jpg


Issue 3 is the completely black image that shows on screen despite me knowing the camera works.
issue3.jpg


I have no clue what is going on, but I hope one of you does. Please assist in any way you can. The whole thing is making me feel tired.

Thanks!
 
S

seriousmods

New Member
Here's the log in case you need to see it. Keep seeing DShow: Run failed (0x800705AA): Insufficient system resources exist to complete the requested service. There are no usb hubs for the cameras, so I wonder if the PC is just not powerful enough,
 

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S

sandalwoodsh

New Member
There's this, not sure if this will help:

Re: hero9 hdmi-out

I talked to GoPro support today, You can ONLY get HDMI-Out with a Media Mod, end of story... snipet of chat below. ________________________________________________________________________ GoPro Support:Thank you for contacting GoPro! How can I help you today? Me: For the Gopro Hero 9, In the...
community.gopro.com community.gopro.com
 
S

seriousmods

New Member
sandalwoodsh said:
There's this, not sure if this will help:

Re: hero9 hdmi-out

I talked to GoPro support today, You can ONLY get HDMI-Out with a Media Mod, end of story... snipet of chat below. ________________________________________________________________________ GoPro Support:Thank you for contacting GoPro! How can I help you today? Me: For the Gopro Hero 9, In the...
community.gopro.com community.gopro.com
Click to expand...
yeah, I'm using a capture card to get around that issue. Seems to work minus my other problems.
 
J

JohnPee

Member
I connected using USB3 but there currently is no sound from a GoPro9 with USB connection. There is obviously a limit on the length of USB cable that can be supported.
 
S

seriousmods

New Member
JohnPee said:
I connected using USB3 but there currently is no sound from a GoPro9 with USB connection. There is obviously a limit on the length of USB cable that can be supported.
Click to expand...
are you using a capture card? I got sound out of mine, but I have the media mod, and the hdmi cable coming from that.
 
C

crocket99

New Member
Just a suggestion but are you sure you are using a USB data cable as opposed to a USB charging cable? I lost hours chasing that one trying to diagnose a Zoom h4n pro audio interface not working...
 
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