WIX Streaming Issues Lately

Dukefrukem

New Member
I have been having some major streaming issues with the WIX platform lately after going 2 months with zero issues at 1080p. WIX has told me to change my settings to 30 FPS, 720p, 2000 bitrate... and the stream still fails in the middle of a broadcast (sometimes 20 minutes in, 30 minute mark, 40 minute mark). It's extremely disruptive to my clients. My issue sounds very similar to this case. On the other side of the coin, I can stream to twitch at 60 FPS 1080p with zero issues. So I'm wondering if this is a WIX platform problem, rather than settings in OBS.

The logs below are from a practically longer stream that failed after about 70 minutes, but of course, it was just a test stream and I wasn't live with clients. Anything seem like an OBS issue from below?

14:05:44.660: ---------------------------------
14:05:44.660: [DShow Device: 'Webcam'] settings updated:
14:05:44.660: video device: HD Pro Webcam C920
14:05:44.660: video path: \\?\usb#vid_046d&pid_0892&mi_00#7&1b04aa31&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
14:05:44.660: resolution: 1920x1080
14:05:44.660: flip: 0
14:05:44.660: fps: 30.00 (interval: 333333)
14:05:44.660: format: MJPEG
14:07:06.241: Settings changed (outputs)
14:07:06.241: ------------------------------------------------
14:07:18.609: Settings changed (stream 1)
14:07:18.610: ------------------------------------------------
14:10:38.391: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds (source: Desktop Audio)
14:10:38.391:
14:10:51.257: [jim-nvenc: 'simple_h264_stream'] Ignoring Psycho Visual Tuning request since GPU is not capable
14:10:51.299: [jim-nvenc: 'simple_h264_stream'] settings:
14:10:51.299: rate_control: CBR
14:10:51.299: bitrate: 2000
14:10:51.299: cqp: 20
14:10:51.299: keyint: 250
14:10:51.299: preset: hq
14:10:51.299: profile: high
14:10:51.299: width: 1280
14:10:51.299: height: 720
14:10:51.299: 2-pass: false
14:10:51.299: b-frames: 2
14:10:51.299: lookahead: false
14:10:51.299: psycho_aq: true
14:10:51.299:
14:10:51.318: ---------------------------------
14:10:51.319: [FFmpeg aac encoder: 'simple_aac'] bitrate: 160, channels: 2, channel_layout: 3
14:10:51.319:
14:10:51.320: [rtmp stream: 'simple_stream'] Connecting to RTMP URL rtmp://35.224.202.47/event...
14:10:51.322: [rtmp stream: 'simple_stream'] Interface: Realtek PCIe GbE Family Controller (ethernet, 1000 mbps)
14:10:51.912: [rtmp stream: 'simple_stream'] Connection to rtmp://35.224.202.47/event successful
14:10:51.916: ==== Streaming Start ===============================================
14:11:59.865: [rtmp stream: 'simple_stream'] User stopped the stream
14:11:59.865: Output 'simple_stream': stopping
14:11:59.865: Output 'simple_stream': Total frames output: 2026
14:11:59.865: Output 'simple_stream': Total drawn frames: 2057
14:11:59.868: ==== Streaming Stop ================================================
14:11:59.930: warning: 2 frames left in the queue on closing
14:12:17.518: Settings changed (outputs)
14:12:17.518: ------------------------------------------------
14:12:22.916: ---------------------------------
14:12:22.916: [x264 encoder: 'simple_h264_stream'] preset: veryfast
14:12:22.916: [x264 encoder: 'simple_h264_stream'] settings:
14:12:22.916: rate_control: CBR
14:12:22.916: bitrate: 2000
14:12:22.916: buffer size: 2000
14:12:22.916: crf: 23
14:12:22.916: fps_num: 30
14:12:22.916: fps_den: 1
14:12:22.916: width: 1280
14:12:22.916: height: 720
14:12:22.916: keyint: 250
14:12:22.916:
14:12:22.919: ---------------------------------
14:12:22.919: [FFmpeg aac encoder: 'simple_aac'] bitrate: 160, channels: 2, channel_layout: 3
14:12:22.919:
14:12:22.920: [rtmp stream: 'simple_stream'] Connecting to RTMP URL rtmp://35.224.202.47/event...
14:12:22.920: [rtmp stream: 'simple_stream'] Interface: Realtek PCIe GbE Family Controller (ethernet, 1000 mbps)
14:12:23.502: [rtmp stream: 'simple_stream'] Connection to rtmp://35.224.202.47/event successful
14:12:23.505: ==== Streaming Start ===============================================
15:11:00.097: WriteN, RTMP send error 10053 (456 bytes)
15:11:00.098: WriteN, RTMP send error 10053 (257 bytes)
15:11:00.098: WriteN, RTMP send error 10038 (42 bytes)
15:11:00.098: [rtmp stream: 'simple_stream'] Disconnected from rtmp://35.224.202.47/event
15:11:00.098: Output 'simple_stream': stopping
15:11:00.098: Output 'simple_stream': Total frames output: 105470
15:11:00.098: Output 'simple_stream': Total drawn frames: 105516
15:11:00.098: Output 'simple_stream': Reconnecting in 10 seconds..
15:11:00.119: warning: 2 frames left in the queue on closing
15:11:10.097: ---------------------------------
15:11:10.097: [x264 encoder: 'simple_h264_stream'] preset: veryfast
15:11:10.097: [x264 encoder: 'simple_h264_stream'] settings:
15:11:10.097: rate_control: CBR
15:11:10.097: bitrate: 2000
15:11:10.097: buffer size: 2000
15:11:10.097: crf: 23
15:11:10.097: fps_num: 30
15:11:10.097: fps_den: 1
15:11:10.097: width: 1280
15:11:10.097: height: 720
15:11:10.097: keyint: 250
15:11:10.097:
15:11:10.101: ---------------------------------
15:11:10.101: [FFmpeg aac encoder: 'simple_aac'] bitrate: 160, channels: 2, channel_layout: 3
15:11:10.101:
15:11:10.102: [rtmp stream: 'simple_stream'] Connecting to RTMP URL rtmp://35.224.202.47/event...
15:11:10.102: [rtmp stream: 'simple_stream'] Interface: Realtek PCIe GbE Family Controller (ethernet, 1000 mbps)
15:11:10.689: [rtmp stream: 'simple_stream'] Connection to rtmp://35.224.202.47/event successful
15:37:15.264: [rtmp stream: 'simple_stream'] User stopped the stream
15:37:15.264: Output 'simple_stream': stopping
15:37:15.264: Output 'simple_stream': Total frames output: 46911
15:37:15.264: Output 'simple_stream': Total drawn frames: 46955
15:37:15.268: ==== Streaming Stop ================================================
15:37:15.284: warning: 2 frames left in the queue on closing
15:41:34.966: ==== Shutting down ==================================================
15:41:35.508: WASAPI: Device 'Speakers (High Definition Audio Device)' Terminated
15:41:35.520: All scene data cleared
15:41:35.521: ------------------------------------------------
15:41:35.632: [Scripting] Total detached callbacks: 0
15:41:35.635: Freeing OBS context data
15:41:35.673: == Profiler Results =============================
15:41:35.673: run_program_init: 1343.65 ms
15:41:35.673: ┣OBSApp::AppInit: 17.363 ms
15:41:35.673: ┃ ┗OBSApp::InitLocale: 2.232 ms
15:41:35.673: ┗OBSApp::OBSInit: 1312.91 ms
15:41:35.673: ┣obs_startup: 4.664 ms
15:41:35.673: ┗OBSBasic::OBSInit: 976.621 ms
15:41:35.673: ┣OBSBasic::InitBasicConfig: 0.456 ms
15:41:35.673: ┣OBSBasic::ResetAudio: 0.187 ms
15:41:35.673: ┣OBSBasic::ResetVideo: 545.72 ms
15:41:35.673: ┣OBSBasic::InitOBSCallbacks: 0.007 ms
15:41:35.673: ┣OBSBasic::InitHotkeys: 0.047 ms
15:41:35.673: ┣obs_load_all_modules: 194.979 ms
15:41:35.673: ┃ ┣obs_init_module(coreaudio-encoder.dll): 1.499 ms
15:41:35.673: ┃ ┣obs_init_module(decklink-captions.dll): 0.029 ms
15:41:35.673: ┃ ┣obs_init_module(decklink-ouput-ui.dll): 0.751 ms
15:41:35.673: ┃ ┣obs_init_module(enc-amf.dll): 29.873 ms
15:41:35.673: ┃ ┣obs_init_module(frontend-tools.dll): 4.916 ms
15:41:35.673: ┃ ┣obs_init_module(image-source.dll): 0.007 ms
15:41:35.673: ┃ ┣obs_init_module(obs-browser.dll): 0.43 ms
15:41:35.673: ┃ ┣obs_init_module(obs-ffmpeg.dll): 1.289 ms
15:41:35.673: ┃ ┃ ┗nvenc_check: 1.225 ms
15:41:35.673: ┃ ┣obs_init_module(obs-filters.dll): 0.052 ms
15:41:35.673: ┃ ┣obs_init_module(obs-outputs.dll): 0.011 ms
15:41:35.673: ┃ ┣obs_init_module(obs-qsv11.dll): 105.19 ms
15:41:35.673: ┃ ┣obs_init_module(obs-text.dll): 0.269 ms
15:41:35.673: ┃ ┣obs_init_module(obs-transitions.dll): 0.006 ms
15:41:35.673: ┃ ┣obs_init_module(obs-vst.dll): 0.001 ms
15:41:35.673: ┃ ┣obs_init_module(obs-x264.dll): 0.002 ms
15:41:35.673: ┃ ┣obs_init_module(rtmp-services.dll): 1.008 ms
15:41:35.673: ┃ ┣obs_init_module(text-freetype2.dll): 0.065 ms
15:41:35.673: ┃ ┣obs_init_module(vlc-video.dll): 0.047 ms
15:41:35.673: ┃ ┣obs_init_module(win-capture.dll): 1.924 ms
15:41:35.673: ┃ ┣obs_init_module(win-decklink.dll): 4.396 ms
15:41:35.673: ┃ ┣obs_init_module(win-dshow.dll): 1.998 ms
15:41:35.673: ┃ ┣obs_init_module(win-mf.dll): 0 ms
15:41:35.673: ┃ ┣obs_init_module(win-wasapi.dll): 0.01 ms
15:41:35.673: ┃ ┗reset_win32_symbol_paths: 0.243 ms
15:41:35.673: ┣OBSBasic::ResetOutputs: 0.327 ms
15:41:35.673: ┣OBSBasic::CreateHotkeys: 0.048 ms
15:41:35.673: ┣OBSBasic::InitService: 0.19 ms
15:41:35.673: ┣OBSBasic::InitPrimitives: 0.183 ms
15:41:35.673: ┗OBSBasic::Load: 81.613 ms
15:41:35.673: obs_hotkey_thread(25 ms): min=0.005 ms, median=0.009 ms, max=4.267 ms, 99th percentile=0.074 ms, 100% below 25 ms
15:41:35.674: audio_thread(Audio): min=0 ms, median=0.436 ms, max=13.269 ms, 99th percentile=1.838 ms
15:41:35.674: ┗receive_audio: min=0.002 ms, median=0.401 ms, max=12.787 ms, 99th percentile=1.757 ms, 0.888978 calls per parent call
15:41:35.674: ┣buffer_audio: min=0 ms, median=0.002 ms, max=0.836 ms, 99th percentile=0.003 ms
15:41:35.674: ┗do_encode: min=0.015 ms, median=0.395 ms, max=12.781 ms, 99th percentile=1.749 ms
15:41:35.674: ┣encode(simple_aac): min=0.024 ms, median=0.406 ms, max=2.617 ms, 99th percentile=1.294 ms, 0.0131995 calls per parent call
15:41:35.674: ┗encode(simple_aac): min=0.009 ms, median=0.38 ms, max=12.755 ms, 99th percentile=1.729 ms
15:41:35.674: obs_graphics_thread(33.3333 ms): min=0.113 ms, median=1.438 ms, max=29.675 ms, 99th percentile=2.941 ms, 100% below 33.333 ms
15:41:35.674: ┣tick_sources: min=0.001 ms, median=0.017 ms, max=26.79 ms, 99th percentile=0.174 ms
15:41:35.674: ┣output_frame: min=0.102 ms, median=1.153 ms, max=17.443 ms, 99th percentile=2.471 ms
15:41:35.674: ┃ ┣gs_context(video->graphics): min=0.102 ms, median=0.974 ms, max=17.443 ms, 99th percentile=2.218 ms
15:41:35.674: ┃ ┃ ┣render_video: min=0.004 ms, median=0.85 ms, max=17.354 ms, 99th percentile=1.925 ms
15:41:35.674: ┃ ┃ ┃ ┣render_main_texture: min=0.002 ms, median=0.83 ms, max=17.351 ms, 99th percentile=1.879 ms
15:41:35.674: ┃ ┃ ┃ ┣render_convert_texture: min=0.007 ms, median=0.009 ms, max=2.702 ms, 99th percentile=0.03 ms, 0.8953 calls per parent call
15:41:35.674: ┃ ┃ ┃ ┣output_gpu_encoders: min=0 ms, median=0.051 ms, max=0.607 ms, 99th percentile=0.141 ms, 0.0118175 calls per parent call
15:41:35.674: ┃ ┃ ┃ ┗stage_output_texture: min=0.002 ms, median=0.004 ms, max=1.563 ms, 99th percentile=0.087 ms, 0.883482 calls per parent call
15:41:35.674: ┃ ┃ ┣gs_flush: min=0.004 ms, median=0.117 ms, max=2.094 ms, 99th percentile=0.323 ms
15:41:35.674: ┃ ┃ ┗download_frame: min=0 ms, median=0.003 ms, max=5.377 ms, 99th percentile=0.314 ms, 0.883482 calls per parent call
15:41:35.674: ┃ ┗output_video_data: min=0.159 ms, median=0.184 ms, max=1.345 ms, 99th percentile=0.375 ms, 0.88347 calls per parent call
15:41:35.674: ┗render_displays: min=0.001 ms, median=0.258 ms, max=4.247 ms, 99th percentile=0.587 ms
15:41:35.674: OBSBasic::ResetOutputs: min=0.329 ms, median=0 ms, max=0.441 ms, 99th percentile=0.441 ms
15:41:35.674: video_thread(video): min=0.702 ms, median=0.76 ms, max=5.024 ms, 99th percentile=1.898 ms
15:41:35.674: ┗receive_video: min=0.7 ms, median=0.758 ms, max=5.019 ms, 99th percentile=1.894 ms
15:41:35.674: ┗do_encode: min=0.699 ms, median=0.757 ms, max=5.016 ms, 99th percentile=1.892 ms
15:41:35.674: ┗encode(simple_h264_stream): min=0.688 ms, median=0.74 ms, max=4.976 ms, 99th percentile=1.853 ms
15:41:35.674: =================================================
15:41:35.674: == Profiler Time Between Calls ==================
15:41:35.674: obs_hotkey_thread(25 ms): min=24.107 ms, median=25.538 ms, max=62.985 ms, 48.0265% within ±2% of 25 ms (0.0173099% lower, 51.9562% higher)
15:41:35.674: obs_graphics_thread(33.3333 ms): min=6.091 ms, median=33.333 ms, max=62.882 ms, 99.6476% within ±2% of 33.333 ms (0.177351% lower, 0.175033% higher)
15:41:35.674: =================================================
15:41:35.790: Number of memory leaks: 0
 

Dukefrukem

New Member
Here's the top portion of the logs (thread said it needed to be 15000 words or less)


14:05:43.411: CPU Name: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz
14:05:43.411: CPU Speed: 3700MHz
14:05:43.411: Physical Cores: 4, Logical Cores: 8
14:05:43.411: Physical Memory: 32686MB Total, 27722MB Free
14:05:43.411: Windows Version: 10.0 Build 19042 (release: 2009; revision: 1237; 64-bit)
14:05:43.412: Running as administrator: false
14:05:43.412: Aero is Enabled (Aero is always on for windows 8 and above)
14:05:43.412: Windows 10 Gaming Features:
14:05:43.412: Game DVR: On
14:05:43.413: Sec. Software Status:
14:05:43.414: Microsoft Defender Antivirus: enabled (AV)
14:05:43.416: Windows Firewall: enabled (FW)
14:05:43.416: Current Date/Time: 2021-09-15, 14:05:43
14:05:43.416: Browser Hardware Acceleration: true
14:05:43.416: Portable mode: false
14:05:43.747: OBS 27.0.1 (64-bit, windows)
14:05:43.747: ---------------------------------
14:05:43.748: ---------------------------------
14:05:43.748: audio settings reset:
14:05:43.748: samples per sec: 44100
14:05:43.748: speakers: 2
14:05:43.750: ---------------------------------
14:05:43.750: Initializing D3D11...
14:05:43.750: Available Video Adapters:
14:05:43.752: Adapter 0: NVIDIA GeForce GTX 770
14:05:43.752: Dedicated VRAM: 2104623104
14:05:43.752: Shared VRAM: 4252061696
14:05:43.752: PCI ID: 10de:1184
14:05:43.752: Driver Version: 27.21.14.5671
14:05:43.752: output 0: pos={0, 0}, size={1920, 1080}, attached=true, refresh=60, name=S271HL
14:05:43.752: output 1: pos={1920, 0}, size={1920, 1080}, attached=true, refresh=60, name=S271HL
14:05:43.754: Loading up D3D11 on adapter NVIDIA GeForce GTX 770 (0)
14:05:43.820: D3D11 loaded successfully, feature level used: b000
14:05:43.820: DXGI increase maximum frame latency success
14:05:43.820: D3D11 GPU priority setup failed (not admin?)
14:05:44.292: ---------------------------------
14:05:44.292: video settings reset:
14:05:44.292: base resolution: 1280x720
14:05:44.292: output resolution: 1280x720
14:05:44.292: downscale filter: Bicubic
14:05:44.292: fps: 30/1
14:05:44.292: format: NV12
14:05:44.292: YUV mode: 709/Partial
14:05:44.292: NV12 texture support enabled
14:05:44.294: Audio monitoring device:
14:05:44.294: name: Default
14:05:44.294: id: default
14:05:44.296: ---------------------------------
14:05:44.296: Skipping module '../../obs-plugins/64bit/chrome_elf.dll', not an OBS plugin
14:05:44.300: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
14:05:44.301: Failed to load 'en-US' text for module: 'decklink-captions.dll'
14:05:44.301: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
14:05:44.332: [AMF] Unable to load 'amfrt64.dll', error code 126.
14:05:44.333: [AMF] AMF Test failed due to one or more errors.
14:05:44.333: Failed to initialize module 'enc-amf.dll'
14:05:44.342: Skipping module '../../obs-plugins/64bit/libcef.dll', not an OBS plugin
14:05:44.348: Skipping module '../../obs-plugins/64bit/libEGL.dll', not an OBS plugin
14:05:44.349: Skipping module '../../obs-plugins/64bit/libGLESv2.dll', not an OBS plugin
14:05:44.355: [obs-browser]: Version 2.14.3
14:05:44.355: [obs-browser]: CEF Version 75.1.16+g16a67c4+chromium-75.0.3770.100
14:05:44.359: NVENC supported
14:05:44.360: [noise suppress: Nvidia RTX denoiser disabled, redistributable not found]
14:05:44.477: Couldn't find VLC installation, VLC video source disabled
14:05:44.485: A DeckLink iterator could not be created. The DeckLink drivers may not be installed
14:05:44.485: No blackmagic support
14:05:44.491: ---------------------------------
14:05:44.491: Loaded Modules:
14:05:44.491: win-wasapi.dll
14:05:44.491: win-mf.dll
14:05:44.491: win-dshow.dll
14:05:44.491: win-decklink.dll
14:05:44.491: win-capture.dll
14:05:44.491: vlc-video.dll
14:05:44.491: text-freetype2.dll
14:05:44.491: rtmp-services.dll
14:05:44.491: obs-x264.dll
14:05:44.491: obs-vst.dll
14:05:44.491: obs-transitions.dll
14:05:44.491: obs-text.dll
14:05:44.491: obs-qsv11.dll
14:05:44.491: obs-outputs.dll
14:05:44.491: obs-filters.dll
14:05:44.491: obs-ffmpeg.dll
14:05:44.491: obs-browser.dll
14:05:44.491: image-source.dll
14:05:44.491: frontend-tools.dll
14:05:44.491: enc-amf.dll
14:05:44.491: decklink-ouput-ui.dll
14:05:44.491: decklink-captions.dll
14:05:44.491: coreaudio-encoder.dll
14:05:44.491: ---------------------------------
14:05:44.492: ==== Startup complete ===============================================
14:05:44.497: All scene data cleared
14:05:44.497: ------------------------------------------------
14:05:44.548: WASAPI: Device 'Speakers (High Definition Audio Device)' [48000 Hz] initialized
14:05:44.548: [Loaded global audio device]: 'Desktop Audio'
14:05:44.554: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{ae5aeb0f-8772-4ae2-bdeb-6a9fd9cece6e}' not found. Waiting for device
14:05:44.556: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{917adc0b-fee4-467b-8061-45e82c0a181c}' not found. Waiting for device
14:05:44.556: [duplicator-monitor-capture: 'Right Monitor'] update settings:
14:05:44.556: display: 2 (1920x1080)
14:05:44.556: cursor: true
14:05:44.556: method: DXGI
14:05:44.558: [WASAPISource::TryInitialize]:[Microphone (USB Audio CODEC )] Failed to activate client context: 88890004
14:05:44.558: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{2fad1b8e-4b9a-4fa6-818b-76d5d722128d}' not found. Waiting for device
14:05:44.559: [Media Source 'Starting Soon']: settings:
14:05:44.559: input: E:/Becky Workout/OBS/twitch-starting-soon-screen-video-maker-with-animated-wavy-lines-1821 (1).mp4
14:05:44.559: input_format: (null)
14:05:44.559: speed: 100
14:05:44.559: is_looping: yes
14:05:44.559: is_linear_alpha: no
14:05:44.559: is_hw_decoding: no
14:05:44.559: is_clear_on_media_end: yes
14:05:44.559: restart_on_activate: yes
14:05:44.559: close_when_inactive: no
14:05:44.560: [Media Source 'Class Ended']: settings:
14:05:44.560: input: E:/Becky Workout/OBS/twitch-screen-video-maker-with-a-cool-diagonal-loop-animation-1607.mp4
14:05:44.560: input_format: (null)
14:05:44.560: speed: 100
14:05:44.560: is_looping: yes
14:05:44.560: is_linear_alpha: no
14:05:44.560: is_hw_decoding: no
14:05:44.560: is_clear_on_media_end: yes
14:05:44.560: restart_on_activate: yes
14:05:44.560: close_when_inactive: no
14:05:44.562: Switched to scene 'Wix'
14:05:44.562: ------------------------------------------------
14:05:44.562: Loaded scenes:
14:05:44.562: - scene 'Scene':
14:05:44.562: - source: 'Right Monitor' (monitor_capture)
14:05:44.562: - source: 'WebCamMic' (wasapi_input_capture)
14:05:44.562: - source: 'Wireless Mic' (wasapi_input_capture)
14:05:44.562: - source: 'Webcam' (dshow_input)
14:05:44.562: - scene 'Direct Record':
14:05:44.562: - source: 'Audio Input Capture' (wasapi_input_capture)
14:05:44.562: - source: 'Webcam' (dshow_input)
14:05:44.562: - scene 'Before Stream':
14:05:44.562: - source: 'Starting Soon' (ffmpeg_source)
14:05:44.562: - scene 'Wix':
14:05:44.562: - source: 'Wireless Mic' (wasapi_input_capture)
14:05:44.562: - source: 'Webcam' (dshow_input)
14:05:44.562: - source: 'Now Playing' (text_gdiplus_v2)
14:05:44.562: - filter: 'Scroll' (scroll_filter)
14:05:44.562: - scene 'After Stream':
14:05:44.562: - source: 'Class Ended' (ffmpeg_source)
14:05:44.562: ------------------------------------------------
 

Dukefrukem

New Member
Still happening. Every time I got live with WIX. Happened 9/6, 9/8, 9/10, 9/13, 9/15, 9/17, 9/20 and today - The previous 2 months it was fine.
Thoughts??
 
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