Question / Help Why am I not able to use QuickSync?

S

spyro

New Member
Hi there,

I got an Intel Core i520M which should support QuickSync (see http://ark.intel.com/de/products/52229/Intel-Core-i5-2520M-Processor-3M-Cache-up-to-3_20-GHz).

My Intel HD graphics driver is up to date (as of today):

532279re.png


There is no additional GPU active. But I can't use or even enable it in the settings:
upload_2014-10-13_20-3-53.png



Additional system information and capture log:

20:01:49: Open Broadcaster Software v0.637b - 64bit (　^ω^)
20:01:49: -------------------------------
20:01:49: CPU Name: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz
20:01:49: CPU Speed: 2494MHz
20:01:49: Physical Memory: 3976MB Total, 2384MB Free
20:01:49: stepping id: 7, model 42, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
20:01:49: monitor 1: pos={0, 0}, size={1920, 1080}
20:01:49: Windows Version: 6.1 Build 7601 S
20:01:49: Aero is Enabled
20:01:49: -------------------------------
20:01:49: OBS Modules:
20:01:49: Base Address Module
20:01:49: 000000003FAE0000 OBS.exe
20:01:49: 00000000ED920000 OBSApi.dll
20:01:49: 00000000F0F40000 CLRHostPlugin.dll
20:01:49: 00000000F0D90000 DShowAudioPlugin.dll
20:01:49: 00000000EF1F0000 DShowPlugin.dll
20:01:49: 00000000EF1B0000 GraphicsCapture.dll
20:01:49: 00000000EDDF0000 NoiseGate.dll
20:01:49: 00000000EDC10000 PSVPlugin.dll
20:01:49: ------------------------------------------
20:01:49: Adapter 1
20:01:49: Video Adapter: Intel(R) HD Graphics 3000
20:01:49: Video Adapter Dedicated Video Memory: 67108864
20:01:49: Video Adapter Shared System Memory: 1711276032
20:01:49: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
20:01:49: =====Stream Start: 2014-10-13, 20:01:49===============================================
20:01:49: Multithreaded optimizations: On
20:01:49: Base resolution: 1920x1080
20:01:49: Output resolution: 1280x720
20:01:49: ------------------------------------------
20:01:49: Loading up D3D10 on Intel(R) HD Graphics 3000 (Adapter 1)...
20:01:49: ------------------------------------------
20:01:49: Audio Format: 48000 Hz
20:01:49: ------------------------------------------
20:01:49: Audio Channels: 2 Ch
20:01:49: Playback device Default
20:01:49: ------------------------------------------
20:01:49: Using desktop audio input: Lautsprecher (High Definition Audio-Gerät)
20:01:49: Global Audio time adjust: 0
20:01:49: ------------------------------------------
20:01:49: Audio Encoding: AAC
20:01:49: bitrate: 128
20:01:49: Using text output
20:01:49: Using text output
20:01:49: Using bitmap image
20:01:49: Scene buffering time set to 700
20:01:49: ------------------------------------------
20:01:49: Video Encoding: x264
20:01:49: fps: 30
20:01:49: width: 1280, height: 720
20:01:49: preset: veryfast
20:01:49: profile: high
20:01:49: keyint: 250
20:01:49: CBR: no
20:01:49: CFR: yes
20:01:49: max bitrate: 9000
20:01:49: buffer size: 9000
20:01:49: quality: 8
20:01:49: ------------------------------------------

Could you please help with with that?

Thank you,
spyro
 
Krazy

Krazy

Town drunk
Even if the processor supports it, the motherboard chipset may not. This was actually quite a common occurrence from the Sandy Bridge line. If you can poke around in the BIOS and look for some iGPU settings that may help.

You can also read through this thread and see it it helps: https://obsproject.com/forum/resources/how-to-use-quicksync.82/

Additionally, here is how to enable a fake/virtual monitor that is sometimes needed to "activate" the iGPU http://www.helping-squad.com/fake-connect-a-monitor/

For me and my Sandy Bridge CPU however, I have always had to have a physical monitor connected to get Quick Sync as a selectable option, so you may need to do this as well.
 
S

spyro

New Member
@vbdkv:
Well, as all of your answers were pretty much saying "Don't use QuickSync, it's crap" I think I can live with that. But thanks anyway.
 
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