Question / Help Webcam will not work

[MontyZ]

Hello, I'm having issues getting my webcam to work on OBS. I can select it when I add a video capture device but then nothing shows up, just a blank red box when I edit scene. I've already confirmed the webcam isn't in use by any other programs. Pretty stumped at this point, any help would be appreciated.

Heres my Log.

02:48:43: Open Broadcaster Software v0.625b - 64bit (　^ω^)
02:48:43: -------------------------------
02:48:43: CPU Name: AMD A8-3500M APU with Radeon(tm) HD Graphics
02:48:43: CPU Speed: 1497MHz
02:48:43: Physical Memory: 11754MB Total, 10041MB Free
02:48:43: stepping id: 0, model 1, family 18, type 0, extmodel 8, extfamily 1, HTT 1, logical cores 4, total cores 4
02:48:43: monitor 1: pos={1680, 103}, size={1366, 768}
02:48:43: monitor 2: pos={0, 0}, size={1680, 1050}
02:48:43: Windows Version: 6.1 Build 7601 S
02:48:43: Aero is Disabled
02:48:43: -------------------------------
02:48:43: OBS Modules:
02:48:43: Base Address Module
02:48:43: 000000003F070000 OBS.exe
02:48:43: 00000000EDE20000 OBSApi.dll
02:48:43: 00000000F0180000 DShowPlugin.dll
02:48:43: 00000000F1980000 GraphicsCapture.dll
02:48:43: 00000000F1950000 NoiseGate.dll
02:48:43: 00000000F0070000 PSVPlugin.dll
02:48:43: ------------------------------------------
02:48:43: Adapter 1
02:48:43: Video Adapter: AMD Radeon HD 6620G
02:48:43: Video Adapter Dedicated Video Memory: 514355200
02:48:43: Video Adapter Shared System Memory: 1599551488
02:48:43: Video Adapter Output 1: pos={0, 0}, size={1680, 1050}, attached=true
02:48:43: Video Adapter Output 2: pos={1680, 103}, size={1366, 768}, attached=true
02:48:43: =====Stream Start: 2014-08-19, 02:48:43===============================================
02:48:43: Multithreaded optimizations: On
02:48:43: Base resolution: 1680x1050
02:48:43: Output resolution: 1680x1050
02:48:43: ------------------------------------------
02:48:43: Loading up D3D10 on AMD Radeon HD 6620G (Adapter 1)...
02:48:44: ------------------------------------------
02:48:44: Audio Format: 48000 Hz
02:48:44: ------------------------------------------
02:48:44: Audio Channels: 2 Ch
02:48:44: Playback device Default
02:48:44: ------------------------------------------
02:48:44: Using desktop audio input: Speakers (2- High Definition Audio Device)
02:48:44: Global Audio time adjust: 0
02:48:44: ------------------------------------------
02:48:44: Using auxilary audio input: Microphone (2- High Definition Audio Device)
02:48:44: Mic time offset: 0
02:48:44: ------------------------------------------
02:48:44: device: 1.3M HD WebCam,
02:48:44: device id \\?\usb#vid_064e&pid_d250&mi_00#6&1c3068a9&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
02:48:44: chosen type: MJPG, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-2000000
02:48:44: use buffering: false - 0, fourCC: 'MJPG'
02:48:44: audio device: Disable,
02:48:44: audio device id Disabled,
02:48:44: audio time offset 0,
02:48:44:
02:48:44: Using directshow input
Warning -- DShowPlugin: control->Run failed, result = 80004002
02:48:44: Scene buffering time set to 700
02:49:19: Total frames encoded: 0, total frames duplicated: 0 (0.00%)
02:49:19: Total frames rendered: 1057, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
02:49:19:
02:49:19: Profiler time results:
02:49:19:
02:49:19: ==============================================================
02:49:19: video thread frame - [100%] [avg time: 0.605 ms] [children: 1.65%] [unaccounted: 98.3%]
02:49:19: | scene->Preprocess - [0.496%] [avg time: 0.003 ms]
02:49:19: | GPU download and conversion - [1.16%] [avg time: 0.007 ms] [children: 0.826%] [unaccounted: 0.331%]
02:49:19: | | flush - [0.826%] [avg time: 0.005 ms]
02:49:19: ==============================================================
02:49:19:
02:49:19:
02:49:19: Profiler CPU results:
02:49:19:
02:49:19: ==============================================================
02:49:19: video thread frame - [cpu time: avg 0.014 ms, total 15.6 ms] [avg calls per frame: 1]
02:49:19: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:49:19: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:49:19: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:49:19: ==============================================================
02:49:19:
02:49:19: =====Stream End: 2014-08-19, 02:49:19=================================================


Last game capture log:
2014-08-19, 02:02:19: we're booting up:
02:02:19: CaptureThread: attached to process SC2.exe
02:02:19: D3D9 Present
02:02:19: (half life scientist) everything.. seems to be in order
02:02:25: D3D9EndScene called
02:02:25: D3DPRESENT_PARAMETERS {
02:02:25: BackBufferWidth: 1680
02:02:25: BackBufferHeight: 1050
02:02:25: BackBufferFormat: D3DFMT_A8R8G8B8
02:02:25: BackBufferCount: 1
02:02:25: MultiSampleType: D3DMULTISAMPLE_NONE
02:02:25: MultiSampleQuality: 0
02:02:25: SwapEffect: D3DSWAPEFFECT_DISCARD
02:02:25: hDeviceWindow: 262844
02:02:25: Windowed: false
02:02:25: EnableAutoDepthStencil: false
02:02:25: AutoDepthStencilFormat: D3DFMT_UNKNOWN
02:02:25: Flags: None
02:02:25: FullScreen_RefreshRateInHz: 60
02:02:25: PresentationInterval: 2147483648
02:02:25: };
02:02:25: successfully set up d3d9 hooks
02:02:25: D3D9SwapPresent called
02:02:25: DoD3D9GPUHook: success
02:02:25: D3DSURFACE_DESC {
02:02:25: Format: D3DFMT_A8R8G8B8
02:02:25: Type: D3DRTYPE_SURFACE
02:02:25: Usage: D3DUSAGE_RENDERTARGET
02:02:25: Pool: D3DPOOL_DEFAULT
02:02:25: MultiSampleType: D3DMULTISAMPLE_NONE
02:02:25: MultiSampleQuality: 0
02:02:25: Width: 1680
02:02:25: Height: 1050
02:02:25: };
02:02:25: successfully capturing d3d9 frames via GPU
02:07:44: D3D9Reset called
02:07:44: ---------------------- Cleared D3D9 Capture ----------------------
02:07:44: successfully set up d3d9 hooks
02:07:44: D3D9Reset called
02:07:44: ---------------------- Cleared D3D9 Capture ----------------------
02:07:44: successfully set up d3d9 hooks
02:07:45: D3D9EndScene called
02:07:45: D3D9SwapPresent called
02:07:45: ---------------------- Cleared D3D9 Capture ----------------------
02:07:45: received restart event, capturing
02:07:45: DoD3D9GPUHook: success
02:07:45: D3D9EndScene called
02:07:45: D3D9SwapPresent called
02:07:45: D3DSURFACE_DESC {
02:07:45: Format: D3DFMT_A8R8G8B8
02:07:45: Type: D3DRTYPE_SURFACE
02:07:45: Usage: D3DUSAGE_RENDERTARGET
02:07:45: Pool: D3DPOOL_DEFAULT
02:07:45: MultiSampleType: D3DMULTISAMPLE_NONE
02:07:45: MultiSampleQuality: 0
02:07:45: Width: 1680
02:07:45: Height: 1050
02:07:45: };
02:07:45: successfully capturing d3d9 frames via GPU
02:08:30: D3D9Reset called
02:08:30: ---------------------- Cleared D3D9 Capture ----------------------
02:08:30: successfully set up d3d9 hooks
02:08:30: D3D9Reset called
02:08:30: ---------------------- Cleared D3D9 Capture ----------------------
02:08:30: successfully set up d3d9 hooks
02:08:30: D3D9EndScene called
02:08:30: D3D9SwapPresent called
02:08:30: DoD3D9GPUHook: success
02:08:30: D3DSURFACE_DESC {
02:08:30: Format: D3DFMT_A8R8G8B8
02:08:30: Type: D3DRTYPE_SURFACE
02:08:30: Usage: D3DUSAGE_RENDERTARGET
02:08:30: Pool: D3DPOOL_DEFAULT
02:08:30: MultiSampleType: D3DMULTISAMPLE_NONE
02:08:30: MultiSampleQuality: 0
02:08:30: Width: 1680
02:08:30: Height: 1050
02:08:30: };
02:08:30: successfully capturing d3d9 frames via GPU

 

[MontyZ]

A quick update on my situation. I've now tried out xsplit and have the same problem. I even tried some website that tests your webcam and that didn't work either. So obviously the problem is somewhere on my end. The odd thing is that it works with skype without hesitation, but I can't seem to get it to work with ANYTHING else. I had originally assumed the problem was with OBS because I knew it was working fine with skype...... Although its pretty clear the problem is not with OBS, any suggestions would still be very much appreciated.

 

[Jack0r]

Suggestion, make sure Skype does not start with Windows, then reboot your PC. Afterwards test your webcam in OBS again before doing anything else on your PC.

Skype might take focus of the Webcam so it cant be used in any other program. If that does not help, see if you can update your webcam drivers, connect it to a different USB port, test it on a different PC.

 

[MontyZ]

I tried all that, even tried uninstalling skype, still same results. I also tried uninstalling and reinstalling the camera itself, and windows claims the drivers are all up to date. Side note: this is a built-in laptop camera.

 

[Jack0r]

Ok, that will be hard to test on a different PC then. Hmm, I am a bit out of ideas, if you still have warranty you could talk to your shop where you bought it maybe?!