Bug Report Video Source for Avermedia GC550 intermittently freezing

Gimikthegeek

New Member
I am having the exact same issue as JDKim has described here https://obsproject.com/forum/threads/avermedia-livegamer-extreme-freezes-periodically.64434/

I have a Avermedia LGX GC550. Within OBS the video source being used to capture video and audio from an external system (Laptop and PS4) will periodically freeze both the Audio and Video capture. This can take up to a couple hours to happen, or could happen within minutes of streaming. Once it starts it can happen every few seconds or go for up to an hour between freezes. All that is needed to 'refresh' the source is to go into the sources properties, change anything and then cancel out of the change.

So far I have done a clean reinstall of the current version of OBS. Rolled back to an older version which was working fine in Jan. I have reinstall the card drivers and software. Reinstalled my USB 3.0 hub from Device Manager. Swapped USB ports being used.

When I am live I am only running OBS Studio, Chromacam and Streamlabs chatbot software. Here is the log form a stream that was affected, the lockup happened right before the switch to the 'EOD Scene' and there is no log entry to match.

13:07:42.294: adding 46 milliseconds of audio buffering, total audio buffering is now 139 milliseconds
15:08:55.578: User switched to scene 'EOD Scene'
 

Attachments

Just as a note, I rolled back my driver version to the one mentioned in the above linked thread. I don't think that will be effective but I'll provide an update later on if the freezing continues today.
 
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