Question / Help Using Elgato HD60 and HD60 Pro

[RIG4RED]

Hi OBS,

I have an Elgato HD60 and an Elgato HD60 Pro. My PS4 connects to the HD60, and a camera plugs into the HD60 Pro. In OBS I can load the HD60 and stream the PS4 video/audio, but the HD60 Pro does not show up. In its place is "Elgato Helper Device (unavailable)".

I am using the latest version of OBS Studio with the latest installation package from Elgato (64bit). Trying to install Elgato Game Capture 32bit version throws a warning "install the latest 64bit version which contains 32bit support".

I recently followed this advice on a thread https://obsproject.com/forum/threads/elgato-hd60-pro-capture-issue.44159/page-3:

OOAAHAHHHKkk.

After taking a look at the logs:
- Uninstall the Game Capture software, following this guide.
- After its uninstalled, reboot PC, then install the latest game capture software from this link.
- Install it, then reboot again. New firmware may be loaded on the HD60 Pro. If so, you will be prompted to reboot.
- Now add the Pro in OBS and see if issue is fixed
- If not, in OBS, set the res/fps to custom, and set them to 1080p, and 59.94fps. According to the logs it seems the Pro is stuck on starting in 720p somehow.
- If still not fixed, let me know.​

I did get a firmware upgrade on the HD60 Pro, but unfortunately I still get the "Elgato Helper Device (unavailable)".

 

[RIG4RED]

Update: If I unplug the HD60 and restart OBS, the HD60 Pro appears in the same scene and source as the HD60.

 

[RIG4RED]

Uploaded log which contains:

18:00:11.488: ---------------------------------
18:00:11.488: [DShow Device: 'Video Capture Device'] settings updated:
18:00:11.488: video device: Logitech HD Pro Webcam C920
18:00:11.488: video path: \\?\usb#vid_046d&pid_082d&mi_00#8&12b9cdc7&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083}
18:00:11.488: resolution: 640x480
18:00:11.488: fps: 30.00 (interval: 333333)
18:00:11.488: format: I420
18:00:11.514: DShow: Run failed, device already in use (0x8007001F): A device attached to the system is not functioning.
18:00:11.514:
18:00:19.351: ---------------------------------
18:00:19.351: [DShow Device: 'Video Capture Device'] settings updated:
18:00:19.351: video device: Elgato Helper Device (unavailable)
18:00:19.351: video path: \\?\pci#ven_12ab&dev_0380&subsys_00031cfa&rev_00#4&1828e751&0&00e4#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{6f814be9-9af6-43cf-9249-c03401000222}
18:00:19.351: resolution: 1920x1080
18:00:19.351: fps: 29.97 (interval: 333667)
18:00:19.351: format: YV12
18:00:19.353: DShow: HDevice::ConnectPins: failed to connect pins (0x800705AA): Insufficient system resources exist to complete the requested service.
18:00:19.353:
18:00:19.478: DShow: HDevice::ConnectFilters: RenderStream failed (0x80070057): The parameter is incorrect.
18:00:19.478:
18:00:23.716: Video Capture Device: ResolutionValid failed
18:00:23.717: Video Capture Device: Video configuration failed

 

[RIG4RED]

Any ideas?

 

[RIG4RED]

@LtRoyalShrimp

 

[RIG4RED]

From @LtRoyalShrimp

You need to install the multi-device driver for the HD60 Pro to use the elgato helper device. You can download it from http://e.lga.to/MultiHD60Pro.​