Question / Help USB Device Problem (Logitech)

[onwi]

Hello all,

I'm having a strange issue that only happens when I preview my stream or start streaming. Shortly after the stream starts, my Logitech USB devices (G15 keyboard, G9 mouse, and G35 headset) start to act like they're being unplugged and plugged back in. In the case of the headset, it remains unplugged, and I can no longer hear game audio or pick up anything from the mic. The mouse and keyboard just go on and offline - I hear the little windows "do-doop" just as if I'd plugged in a new USB device.

I've tried:
- uninstalling Logitech's software
- uninstalling the mouse and reinstalling it
- switching the devices to USB ports on the front of my machine

My other USB devices, a webcam and a wireless nic, seem to be totally unaffected by this, so I suspected the Logitech drivers, but haven't had any success getting anything working.

Has anyone ever had this issue?

Most recent log below (the headset wasn't plugged in for this session):

22:16:52: Open Broadcaster Software v0.522b - 32bit (´・ω・｀)
22:16:52: -------------------------------
22:16:52: CPU Name: Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz
22:16:52: CPU Speed: 2807MHz
22:16:52: Physical Memory:  4095MB Total, 4095MB Free
22:16:52: stepping id: 5, model 14, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 8, total cores 4
22:16:52: monitor 1: pos={0, 0}, size={1920, 1200}
22:16:52: monitor 2: pos={-1050, -380}, size={1050, 1680}
22:16:52: Windows Version: 6.1 Build 7601 S
22:16:52: Aero is Disabled
22:16:52: -------------------------------
22:16:52: OBS Modules:
22:16:52: Base Address     Module
22:16:52: 00EE0000         OBS.exe
22:16:52: 67870000         OBSApi.dll
22:16:52: 6F3A0000         DShowPlugin.dll
22:16:52: 68950000         GraphicsCapture.dll
22:16:52: 687E0000         NoiseGate.dll
22:16:52: ------------------------------------------
22:16:52: Adapter 1
22:16:52:   Video Adapter: NVIDIA GeForce GTX 560 Ti  
22:16:52:   Video Adapter Dedicated Video Memory: 1025966080
22:16:52:   Video Adapter Shared System Memory: 3221106688
22:16:52: =====Stream Start: 2013-07-06, 22:16:52===============================================
22:16:52:   Multithreaded optimizations: On
22:16:52:   Base resolution: 1920x1200
22:16:52:   Output resolution: 1280x800
22:16:52: ------------------------------------------
22:16:52: Loading up D3D10...
22:16:52: Playback device Default
22:16:52: ------------------------------------------
22:16:52: Using desktop audio input: Realtek Digital Output (Realtek High Definition Audio)
22:16:52: ------------------------------------------
22:16:52: Using auxilary audio input: Desktop Microphone (Microsoft® LifeCam Cinema(TM))
22:16:52: ------------------------------------------
22:16:52: Audio Encoding: AAC
22:16:52:     bitrate: 128
22:16:52: ------------------------------------------
22:16:52:     device: Microsoft® LifeCam Cinema(TM),
22:16:52:     device id \\?\usb#vid_045e&pid_075d&mi_00#7&1f2e634e&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
22:16:52:     chosen type: YUY2, usingFourCC: false, res: 1280x800 - 1280x800, frameIntervals: 1000000-1000000, fourCC: 'YUY2'
22:16:52:     audio device: Disable,
22:16:52:     audio device id Disabled,
22:16:52: 
22:16:52: Using directshow input
22:16:52: Using Monitor Capture
22:16:52: ------------------------------------------
22:16:52: Video Encoding: x264
22:16:52:     fps: 30
22:16:52:     width: 1280, height: 800
22:16:52:     preset: veryfast
22:16:52:     CBR: yes
22:16:52:     CFR: no
22:16:52:     max bitrate: 1500
22:16:52: ------------------------------------------
22:17:38: Total frames rendered: 1384, number of frames that lagged: 1 (0.07%) (it's okay for some frames to lag)
22:17:39: =====Stream End: 2013-07-06, 22:17:39=================================================
22:22:19: =====Stream Start: 2013-07-06, 22:22:19===============================================
22:22:19:   Multithreaded optimizations: On
22:22:19:   Base resolution: 1920x1200
22:22:19:   Output resolution: 1280x800
22:22:19: ------------------------------------------
22:22:19: Loading up D3D10...
22:22:19: Playback device Default
22:22:19: ------------------------------------------
22:22:19: Using desktop audio input: Realtek Digital Output (Realtek High Definition Audio)
22:22:19: ------------------------------------------
22:22:19: Using auxilary audio input: Desktop Microphone (Microsoft® LifeCam Cinema(TM))
22:22:19: ------------------------------------------
22:22:19: Audio Encoding: AAC
22:22:19:     bitrate: 128
22:22:19: ------------------------------------------
22:22:19:     device: Microsoft® LifeCam Cinema(TM),
22:22:19:     device id \\?\usb#vid_045e&pid_075d&mi_00#7&1f2e634e&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
22:22:19:     chosen type: YUY2, usingFourCC: false, res: 1280x800 - 1280x800, frameIntervals: 1000000-1000000, fourCC: 'YUY2'
22:22:19:     audio device: Disable,
22:22:19:     audio device id Disabled,
22:22:19: 
22:22:19: Using directshow input
22:22:20: Using Monitor Capture
22:22:20: ------------------------------------------
22:22:20: Video Encoding: x264
22:22:20:     fps: 30
22:22:20:     width: 1280, height: 800
22:22:20:     preset: veryfast
22:22:20:     CBR: yes
22:22:20:     CFR: no
22:22:20:     max bitrate: 1500
22:22:20: ------------------------------------------
22:23:09: Total frames rendered: 1431, number of frames that lagged: 3 (0.21%) (it's okay for some frames to lag)
22:23:09: =====Stream End: 2013-07-06, 22:23:09=================================================
22:26:50: 
22:26:50: Profiler results:
22:26:50: 
22:26:50: ==============================================================
22:26:50: frame - [100%] [avg time: 6.088 ms] [avg calls per frame: 1] [children: 91%] [unaccounted: 8.95%]
22:26:50: | scene->Preprocess - [61%] [avg time: 3.714 ms] [avg calls per frame: 1]
22:26:50: | video encoding and uploading - [30%] [avg time: 1.829 ms] [avg calls per frame: 1] [children: 29.9%] [unaccounted: 0.148%]
22:26:50: | | CopyResource - [0.23%] [avg time: 0.014 ms] [avg calls per frame: 0]
22:26:50: | | conversion to 4:2:0 - [0.0821%] [avg time: 0.005 ms] [avg calls per frame: 0]
22:26:50: | | call to encoder - [29.6%] [avg time: 1.8 ms] [avg calls per frame: 0]
22:26:50: | | sending stuff out - [0.0164%] [avg time: 0.001 ms] [avg calls per frame: 0]
22:26:50: ==============================================================
22:26:50:

 

[dodgepong]

Have you tried reinstalling your USB drivers?

It's possible the high CPU load is affecting your system this way, too, so out of curiosity, you might check to see if it happens at the ultrafast preset.