Update 31 problems with ubisoft games

[PlayersOnWork]

Hey guys i updatet my obs to 31 and its nice but after i updatet to 31 i cant use ubisoft games in my game capture The Division 2, Wildlands, Anno1800 etc
when i use the monitor capture it give me laggs. I have reinstall obs not working i install an older version of obs no working other games like world of tanks or stalker or anything is still running can me pls help anyone?. greetings

 

[Kadaf]

Same problem here (The Division 2)
I just update gpu drivers - it didn't help

 

[seyellatv]

Did you happen to install Windows 11 Version 24H2? It completely messed up my OBS amongst other things and i had to roll back the update.

 

[Kadaf]

i'm Windows 10 user

 

[PlayersOnWork]

Hey i have Win 23h2. I did uninstall my graphic driver with DDU and install an older version its the same trouble wtih OBS it has no function as game capture and i dont know why. i have uninstall in safemode the graphic and the obs settings and have it preinstall but is not working.

 

[PlayersOnWork]

Here and Pic

 

[Kadaf]

I have exactly the same thing.
It should be noted that this only applies to Ubisoft games, e.g. The Division 2, Riders Republic

 

[PlayersOnWork]

i hope there guys from obs knows the problem and can fix that

 

[Suslik V]

When you installed new OBS, the game capture specific files were updated. So, before installing/trying to launch older version of OBS you need to be sure that the game capture files were uninstalled too. You are looking for files located in: C:\ProgramData\obs-studio-hook\" folder. Try to delete folder and its content (whole "%PROGRAMDATA%\obs-studio-hook" folder - don't worry, it will be recreated as soon as you run Game Capture source again). Sometimes deletion is not possible until PC restarted (because files still in use) or if you have insufficient rights (use admin).

Few tech details:

Capture Hook Certificate Update | OBS

OBS Knowledge Base. Game Capture Hook Certificate Update

obsproject.com

And next time

Please post a log with your issue! Here's how...

OBS Studio creates a log file each time you run it which contains very useful diagnostic information. Without a log file, it's much harder for any support volunteers to figure out problems and your post may be ignored. To upload a log file, go to the Help menu > Log Files > Upload Last Log...

obsproject.com

 

[Kadaf]

I deleted files from ‪C:\ProgramData\obs-studio-hook and it didn't help

No capture The Division 2

https://obsproject.com/logs/mnea0xyjByETIBCk

11:56:37.079: [game-capture: 'The Division 2'] attempting to hook process: TheDivision2.exe
11:56:37.081: [game-capture: 'The Division 2'] using helper (compatibility hook)
11:56:37.097: [game-capture: 'The Division 2'] hook not loaded yet, retrying..

For comparison there is no problem with other game Super Animal Royale

https://obsproject.com/logs/HXQpsc3koBBoqVW5

 

[Suslik V]

@Kadaf I made the text bold because I knew somebody will miss it. So, again:

...before installing/trying to launch older version of OBS... delete ... whole "%PROGRAMDATA%\obs-studio-hook"

This move ensures that older OBS will use old capture hooks. Old hooks that is known to anti-cheat systems and compatible with old OBS.
The rule is simple: old OBS - old hook libraries; new OBS - new libraries. OBS itself almost never downgrades its dependencies (libraries) - this should be done manually when you downgrading your OBS. So, after you launched Game Capture in v31 of OBS, at least once, then the corresponding files were updated to newer versions (the versions that many anti-cheat systems still NOT support!). Either wait when publisher of the game will update the game with corresponding patches or try older OBS (in the way mentioned above).

 

[Kadaf]

It works, thank you!

In short:

1. Install version 30.2.3
2. Delete the files from the folder C:\ProgramData\obs-studio-hook