Question / Help Unable to recognize my Roxio

A

A NeftyMan A

New Member
I got a new computer with really good specs and I have been trying to connect my Roxio as a video capture device but it wont read. At first I thought the problem was that I was using an extension, being that the cable is about 5 feet away from computer. I tested it out on my laptop and it recognized the device on the extension cable, and I was able to record well, but low quality, which is why I want to use my desktop. Whenever I try to set up my video capture device, it does not give the option for anything other than "ElGato Game Capture HD" which I have never owned nor have I attempted to add. I don't understand why it does this, nor why OBS wont recognize my capture device.

Thanks in advance!
 
Code: 
16:16:36.048: CPU Name: Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz
16:16:36.048: CPU Speed: 3193MHz
16:16:36.048: Physical Cores: 4, Logical Cores: 4
16:16:36.048: Physical Memory: 4095MB Total, 4095MB Free (NOTE: 4 gigs max is normal for 32bit programs)
16:16:36.048: Windows Version: 6.3 Build 9600 (revision: 17415)
16:16:36.048: Aero is Enabled (Aero is always on for windows 8 and above)
16:16:36.056: OBS 0.12.0 (windows)
16:16:36.056: ---------------------------------
16:16:36.057: ---------------------------------
16:16:36.057: audio settings reset:
16:16:36.057:  samples per sec: 44100
16:16:36.057:  speakers:  2
16:16:36.057:  buffering (ms):  1000
16:16:36.059: ---------------------------------
16:16:36.059: Initializing D3D11..
16:16:36.059: Available Video Adapters:
16:16:36.059:  Adapter 0: Intel(R) HD Graphics 4600
16:16:36.144: Loading up D3D11 on adapter Intel(R) HD Graphics 4600 (0)
16:16:36.150: D3D11 loaded sucessfully, feature level used: 45056
16:16:36.657: ---------------------------------
16:16:36.657: video settings reset:
16:16:36.657:  base resolution:  1920x1080
16:16:36.657:  output resolution: 1280x720
16:16:36.657:  fps:  30/1
16:16:36.657:  format:  NV12
16:16:36.664: ---------------------------------
16:16:36.665: Loading module: coreaudio-encoder.dll
16:16:36.933: [CoreAudio encoder]: Failed loading library 'CoreAudioToolbox.dll'
16:16:36.933: [CoreAudio encoder]: Couldn't load CoreAudio AAC encoder
16:16:36.933: ---------------------------------
16:16:36.934: Loading module: image-source.dll
16:16:36.936: ---------------------------------
16:16:36.937: Loading module: obs-ffmpeg.dll
16:16:36.940: ---------------------------------
16:16:36.941: Loading module: obs-filters.dll
16:16:36.944: ---------------------------------
16:16:36.944: Loading module: obs-outputs.dll
16:16:36.948: ---------------------------------
16:16:36.949: Loading module: obs-x264.dll
16:16:36.951: ---------------------------------
16:16:36.952: Loading module: rtmp-services.dll
16:16:36.955: ---------------------------------
16:16:36.956: Loading module: text-freetype2.dll
16:16:37.192: ---------------------------------
16:16:37.193: Loading module: win-capture.dll
16:16:37.351: ---------------------------------
16:16:37.352: Loading module: win-decklink.dll
16:16:37.361: No blackmagic support
16:16:37.361: Failed to start search for DeckLink devices
16:16:37.361: ---------------------------------
16:16:37.362: Loading module: win-dshow.dll
16:16:37.375: ---------------------------------
16:16:37.376: Loading module: win-mf.dll
16:16:37.398: [Media Foundation encoder]: Adding Media Foundation AAC Encoder
16:16:37.466: ---------------------------------
16:16:37.466: Loading module: win-wasapi.dll
16:16:37.476: =====================================================================
16:16:37.476: output 'simple_stream' (rtmp_output) created
16:16:37.476: encoder 'simple_h264_stream' (obs_x264) created
16:16:37.477: AAC encoder bitrate mapping:
16:16:37.477:   32 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
16:16:37.477:   64 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
16:16:37.477:   96 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
16:16:37.477:  128 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
16:16:37.477:  160 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
16:16:37.477:  192 kbit/s: 'Media Foundation AAC Encoder' (mf_aac)
16:16:37.477:  224 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
16:16:37.477:  256 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
16:16:37.477:  288 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
16:16:37.477:  320 kbit/s: 'FFmpeg Default AAC Encoder' (ffmpeg_aac)
16:16:37.477: encoder 'simple_aac' (mf_aac) created
16:16:37.477: output 'simple_file_output' (ffmpeg_muxer) created
16:16:37.477: Service '' not found
16:16:37.477: service 'default_service' (rtmp_common) created
16:16:37.478: All scene data cleared
16:16:37.478: ------------------------------------------------
16:16:37.491: WASAPI: Device 'S271HL (Intel(R) Display Audio)' initialized
16:16:37.491: source 'Desktop Audio' (wasapi_output_capture) created
16:16:37.503: WASAPI: Device 'Line (Roxio GAMECAP)' initialized
16:16:37.503: source 'Mic/Aux' (wasapi_input_capture) created
16:16:37.503: source 'Scene 1' (scene) created
16:16:37.503: source 'Video Capture Device' (dshow_input) created
16:16:37.535: == Profiler Results =============================
16:16:37.535: run_program_init: 1505.14 ms
16:16:37.535:  ┣OBSApp::AppInit: 2.526 ms
16:16:37.535:  ┃ ┗OBSApp::InitLocale: 1.327 ms
16:16:37.535:  ┗OBSApp::OBSInit: 1494.17 ms
16:16:37.535:  ┣obs_startup: 3.225 ms
16:16:37.535:  ┗OBSBasic::OBSInit: 1478.3 ms
16:16:37.535:  ┣OBSBasic::InitBasicConfig: 0.552 ms
16:16:37.536:  ┣OBSBasic::ResetAudio: 0.189 ms
16:16:37.536:  ┣OBSBasic::ResetVideo: 600.061 ms
16:16:37.536:  ┣OBSBasic::InitOBSCallbacks: 0.01 ms
16:16:37.536:  ┣OBSBasic::InitHotkeys: 0.04 ms
16:16:37.536:  ┣obs_load_all_modules: 818.711 ms
16:16:37.536:  ┃ ┣obs_init_module(coreaudio-encoder.dll): 0.517 ms
16:16:37.536:  ┃ ┣obs_init_module(image-source.dll): 0.001 ms
16:16:37.536:  ┃ ┣obs_init_module(obs-ffmpeg.dll): 0.009 ms
16:16:37.536:  ┃ ┣obs_init_module(obs-filters.dll): 0.007 ms
16:16:37.536:  ┃ ┣obs_init_module(obs-outputs.dll): 0.003 ms
16:16:37.536:  ┃ ┣obs_init_module(obs-x264.dll): 0.002 ms
16:16:37.536:  ┃ ┣obs_init_module(rtmp-services.dll): 0.396 ms
16:16:37.536:  ┃ ┣obs_init_module(text-freetype2.dll): 234.963 ms
16:16:37.536:  ┃ ┣obs_init_module(win-capture.dll): 132.641 ms
16:16:37.536:  ┃ ┣obs_init_module(win-decklink.dll): 4.259 ms
16:16:37.536:  ┃ ┣obs_init_module(win-dshow.dll): 2.366 ms
16:16:37.536:  ┃ ┣obs_init_module(win-mf.dll): 68.016 ms
16:16:37.536:  ┃ ┗obs_init_module(win-wasapi.dll): 0.006 ms
16:16:37.536:  ┣OBSBasic::ResetOutputs: 0.397 ms
16:16:37.536:  ┣OBSBasic::CreateHotkeys: 0.237 ms
16:16:37.536:  ┣OBSBasic::InitService: 0.171 ms
16:16:37.536:  ┣OBSBasic::InitPrimitives: 0.156 ms
16:16:37.536:  ┗OBSBasic::Load: 27.078 ms
16:16:37.536: =================================================
16:16:37.543: Video Capture Device: Video configuration failed
16:16:37.631: Update check: last known remote version is 0.12.0
16:16:38.536: Audio line 'Mic/Aux' audio data currently getting cut off.  This could be due to a negative sync offset that's larger than the current audio buffering time.
16:16:38.561: Audio line 'Mic/Aux' audio data no longer getting cut off.
 
Despite your claims of having never owned an Elgato product you appear to have some of their software installed. Look for and remove leftovers, install the latest drivers from Roxio's site, and try again.
 
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