Question / Help Twitch Alerts not working, help please! sound but no image.

Varaka_TV

New Member
Hi,

I have tried so many different things since Friday the 22nd I have lost count. I have run out of ideas so finally made an account to post here I really hope someone can help.

Problem:

I made a custom follow alert on twitch alerts and when I test the playback I only hear the sound but I don’t see the image. I do see the image on the green launcher screen but not on the OBS screen. I also tested the default alerts for subscribe +donate. I hear the sound but don’t see the image, I do see the image on the green screen however.

What I have done:

I have downloaded and installed the latest version of OBS studio with the browser plugin.

I am running OBS studio in 64 bit mode as administrator (cant stream if not in admin mode)

I have added the twitch alerts URL link in the OBS browser source where requested.

I have set the Twitch alerts to the top of the OBS studio “sources” menu.

I have updated my google chrome to the latest version and turned off hardware acceleration.

I have added "--disable-gpu" to the target path.

I have disabled Kaspersky and windows defender.

I am running on a fresh install of windows 10 pro with dual monitor setup.


As a new streamer I have found OBS very easy to use and all the you tube videos help a lot. Thank you for the software. Please help me with this issue its driving me nuts!

( currently at work but i will send the log file once i get home)
 

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Varaka_TV

New Member
i uninstalled OBS + redownloaded latest version from the website but kept the user settings.
When i try installing im getting the following Error message.

C:\program files (x86)\obs-studio\data\obs-plugins\win-capture\graphics-hook64.dll

any ideas where i'm going wrong?
 
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