Bug Report Twitch Alerts Freezing - OBS Freezing - Cant navigate file system

[Christopher Long]

Had several issues tonight with OBS and is normally runs smoothly so I dunno whats going on and what to do about it.

First issue was it completely froze, froze so bad that I literally had to reboot cause killing the process in taskmanager and in cmd would just give me errors. It would not close. I feel like the issue may have been related to Elgato HD60 Pro cature card cause it happened when I turned on my xbox but I am unsure as of now.

Secondly (this happened 3 times) the twitch alerts would freeze so the gifs would not play they would even freeze on the stream itself. Had to restart stream each time to fix.

Lastly I noticed a issue when i tried to add a image to overlay something so the chat couldnt see it the file system was screwed up in open to where the folder structure on the left would not load and all the icons for all the files were a black square.

We had so many tech issues tonight I felt the need to come here in hopes of finding out what in the world is going on with it. Any help is appreciated.

 

[Christopher Long]

Just saw these events in the event viewer too...

EVENT 1000


Faulting application name: obs32.exe, version: 0.0.0.0, time stamp: 0x57a87607
Faulting module name: VideoCaptureFilter.ax_unloaded, version: 3.20.31.1531, time stamp: 0x57b56789
Exception code: 0xc00001a5
Fault offset: 0x0002a0e5
Faulting process id: 0x297c
Faulting application start time: 0x01d200e8c48798a8
Faulting application path: C:\Program Files (x86)\obs-studio\bin\32bit\obs32.exe
Faulting module path: VideoCaptureFilter.ax
Report Id: a218a4f6-ee6c-401a-b775-e96009333818
Faulting package full name:
Faulting package-relative application ID:


----------------------------------------------------------------

EVENT 1001
Fault bucket 108329833653, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: cef-bootstrap.exe
P2: 0.0.0.0
P3: 57a7b1d4
P4: libcef.dll
P5: 3.2704.1432.0
P6: 577c1c7d
P7: 80000003
P8: 001ebc59
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2730.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cef-bootstrap.ex_78999d9f510587a9366ddfd68d2cb9beca0_1536f16c_28e02aba

Analysis symbol:
Rechecking for solution: 0
Report Id: 4b65d0f6-eb8c-4625-932a-b2f9242fd798
Report Status: 0
Hashed bucket: af3802b91c5e76c61f5b613cfc7d1d3a

 

[R1CH]

Faulting module path: VideoCaptureFilter.ax

This is the Elgato driver, sounds like it crashed and deadlocked your system.

 

[Christopher Long]

this is a fresh install of Windows, Elgato, and OBS. Given I have the most uptodate drivers any idea what to do about it? I mean that may have been the one issue but what about the Twitch Alerts locking up twice?

I agree it most likely was the Elgato for the hard crash cause I accidently turned on my xbox and boom it crashed however the other events happened at random times.