Bug Report Terratec AV300MX crashes obs

[14M3RR0R]

Hi

I've recently bought a Terratec AV300MX Capture Card, it gets recognized and all by OBS it's just that everytime I try to preview/stream/record OBS just crashes.

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\64bit\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 00007FFEB042EAA0 (c:\program files (x86)\obs\64bit\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.611b
Windows version: 6.2 (Build 9200) 
CPU: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz

Crashing thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000002AB0F738 00007FFEB042EAA0 000000002AB0F960 0000000000000000 0000000003FE6000 00000000022A0400 dshowplugin.dll!DeviceSource::Convert422To444+0x80
000000002AB0F750 00007FFEB0426225 0000000003FE6000 0000000000000C00 0000000000000000 0000000000000000 dshowplugin.dll!DeviceSource::Preprocess+0x245
000000002AB0F830 00007FFEA2C542D6 0000000001FCA055 000000002AB0F960 0000082E9A71BC01 0000082E9A71BC01 obsapi.dll!Scene::Preprocess+0x66
000000002AB0F860 00007FF782CAA5A2 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureLoop+0xa52
000000002AB0FCF0 00007FF782CA84D9 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureThread+0x9
000000002AB0FD20 00007FFEBFFD15CD 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffebffd15cd
000000002AB0FD50 00007FFEC06E43D1 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffec06e43d1

A minidump was saved to C:\Users\Clemens\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-02-17_20.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address                      Module

 

[paibox]

Does the capture device actually work in other software? (Such as the one TerraTec bundles with their cards, Skype, and such.)

If not, make sure that you have the most recent drivers available from TerraTec's website.

 

[14M3RR0R]

Yeah it does and all my drivers are uptodate

EDIT: Also for some reason when I first tried it, it didnt crash i just got a black screen with no video (I think that was in version 0.60)

 

[paibox]

That's weird. The only reason I can think of it crashing in that function is if the device isn't actually outputting the color mode selected. You didn't attach a regular OBS log, so I'm not sure what your settings for the device are. Have you tried selecting (or not selecting) a custom resolution and/or color format?

 

[14M3RR0R]

Oh wow so I've just tried changing the "custom" resolution to what it should output instead of the default settings and now it works, thx!